America’s Best Contacts & Eyeglasses

This will be my second year of wearing glasses and purchasing from this location the first year I purchased Ray Sunglasses with warranty and metal frame eye glasses got the exam for free I went back to this place because my metal frames that I didn’t have a warranty they were giving me a problem breaking so I wanted new glasses I told her I’m done with metal frames the person who I talked to was Esmerelda who told me to pick 2 glasses out so I did then we sat down she didn’t offer me anything i looked down and saw this sheet of prices and the never glare and asked her about it she said I would pay money to get it it’s worth it so I decided to get it I paid $ 138 she told me it will take 7 – 12 days well this is the week they called me when they came in I was so happy because I have been driving around at night wearing my Ray Bans I receive the glasses I tried them on there I told the girl it looks funny she says like a fish bowl I said yea she said you have to get use the them so I drive at night with my sister I can’t read any street signs from far away started getting a headache and my sister says that’s not good the next morning 9ish they open at 9am the time they open I called on the phone on my way there about my situation she said I could come in and get the exam eye exam done I got there at 9ish didn’t get out until 11am the doc was late but he did my exam even paid $ 15 to test for any diabetes or health issue of the eye he was nice And I did need a new prescription so I went to a different girl her name was Cindy gave her the pair of glasses I paid for she said she can get my lenses changed to the new prescription I was happy then I get a call the next day around 6pm from Cindy saying that my manager says we can’t change your prescription to the new cause it’s been a year already but I’m buying two pairs of glasses ain’t that a new year. Cindy looks at the glasses and says they look new of course it hadn’t been a year so she said that I could buy another two pair of glasses so that would mean another $ 138 that’s $ 272 I am not happy right now I didn’t purchase anything else and kept the bad pair that I couldnt wear and contacted Americas Best headquarters had to leave a VM to see if I can get something done because I can’t even use these glasses I purchased they give me headaches and I can’t see. First thing today at 9am I will talk to someone it sucks because I like this place I even purchased my sons glasses from here I don’t have money like that so this makes me very disappointed how they took my money and I’m not happy and can’t use the glasses I have my new eye exam prescriptions so if I can’t get it from this place I would like to know where I can take my prescription but use these frames at least I can still use the frames but sucks… I CALLED CORPORATE 1−800−411−1162 THEY RESOLVED THE ISSUE THEY SAID THAT I HAVE 30 DAYS FROM THE
DAY I RECEIVED THEM SO KEEP THAT IN MIND ADTER PURCHASING I THOUGHT SO BUT WASNT FOR SURE REGARDLESS I WILL CONTINUE TO COME HERE BUT ANY ISSUES COME UP I SURE WILL HAVE THIS NUMBERED STORED IN MY PHONE. I didn’t receive all call when they arrived but it’s ok I will try pick them up
today if not tomorrow morning let’s see how that goes

Service is kind of slow. The front of house staff could be more friendly. The doctor was great and very helpful with my 8 year old.

Marissa was great and very friendly!!! Cindy not so much. She can’t give me a reason why the difference in dollar amount. So as I’m sitting here typing this review she’s in back trying to figure out why the $ 267.00 difference. Finally she comes back with another lady after 7 minutes and they explained it to me. Sum it up they give different reason why you need this and need that so that the dollar amount continues to change. 2 pair of $ 69. Exam was $ 45. Frames turned into $ 441.00 Total after all their «recommendations». Nope, no thanks
I went to Vision works and got a pair of glasses and shades with the works (everything they recommended on BOTH pair) for $ 340 including insurance :) and got one pair within 2 hours!
Next day, thanks to Lisa for contacting me and apologizing for the way things were handled in the store yesterday. Unfortunately I have already purchased some glasses. Hopefully this will be a learning experience for the staff.

Great service and friendly staff. Very prompt and courteous. Props to Marissa for a pleasant experience. Will definitely use them again.