Macy’s

I am going to summarize my below experience by saying this Macy’s location only cares about selling. It’s kinda like a used car place. Once you drive it off the lot– they could care less about you. There is no customer service desk like normal department stores have (maybe that should have been my first hint). Also– because of my experience below I am never going to Macy’s again. 80% of my disdain is due to Macy’s policy’s– 20% is due to this exact location and the lack of any customer service.
Now my experience:
Absolutely ridiculous. I always thought Macy’s was to be of par of Nordstrom (or at attempts to be). Sales associate in shoes (indian woman whose name starts with R) was absolutely great initially– helped me find a pair of boots. I explained I am here for business and just need a good pair of boots for work– good quality– not even worrying about price– she confirmed how great the brand is Blah blah blah. 4 days later, the bottom of the boot came unglued (wtf during work and only wore 3 times for 4 hr period).
I had no intension of returning them so I threw away the receipt but I checked online and it said I could exchange my boot for the lowest price last sold at stores. No harm, no foul– I totally understand this.
I came back to the store hoping they can just exchange the boot for the exact same ones (hoping mine was just a malfunction as I really did like the boot) or exchange for another boot with the credit I would receive
I was initially happy to see Indian R sales associate behind the counter– she would remember me and make this much easier (we talked a lot when I bought the shoe so I knew she’d remember me). I explained the issue and told her– I just want the same exact shoes but ones that won’t break– willing to try the exact same ones again. She was unhelpful and terse as she explained she could only return if I had either the box or receipt.
I was pissed– why on the Macy’s website does it say I can exchange the shoe for the lowest price sold if that isn’t true?! I asked her this and she unhelpfully said she needed the box or receipt.
I went to floor 1 as that usually is where customer service is– what do you know THIS MACYS HAS NO CUSTOMER SERVICE DESK.
Thank god a helpful manager in the MENS Department named Erin helped me. She saw that I used a gift card for the transaction and went to look up that info. Erin actually listened to me and my concern vs the person I actually bought it from. WTF?!
In the end– there wasn’t anything either could do– however this experience did not have to go this way and have the same resulting experience. I am happy that Erin attempted to help the best she could. Had the woman in shoes actually had the same idea– I would at least think Macy’s had good customer service. Instead I had to go to the men’s department to get the service I expect from Macy’s.
I will be emailing the corporate offices soon. Their return policy is misleading. I blame the store for the poor performance (as I said– my experience did not have to be as negative as it turned out to be) and I blame Macy’s for misleading me re: their stores return policy.

Was not to impressed mall looked dead. Maybe weekends are busy. Well, we did go check it out hopefully we will find something we missed and go back.