Greyhound Bus Lines

Absolutely HORRIBLE. Not only was the bus late, but the bus driver also had temper issues. He looked at my ticket, and did not accept it because I printed the same one ticket from Ithaca to Syracuse Airport front and back (due to the default settings to print front and back on the school printers). He yelled at me, kicked me out of line, and told me I had to buy ANOTHER ticket. At the time, the Ithaca bus terminal line was a mile long, and I would have been late had I waited. Luckily, a friend was there and helped me buy ANOTHER ticket (all because I printed my ticket on both sides of the paper). Hence, I was the ONLY person who had to buy a ticket twice, and spend twice the money as well as endure such poor attitude. The person at the front desk, had poor attitude, and proceeded without returning my credit card. How careless… After getting back in line, the bus driver yelled at me again. «Are you going to Syracuse MALL or Syracuse AIRPORT?» in a mocking and condescending tone. When I finally arrived at Syracuse Airport, I ran into a friend, who said he also printed on both sides. Whereas I bought the correct ticket to the airport for an extra dollar, he bought the wrong ticket to Syracuse Mall. Of course he was yelled at as well, BUT he did have to buy another ticket. Not only was the bus driver RUDE, but he exhibited unfair treatment. That day, I almost missed my flight across the country. The driver was rude, incompetent, inconsiderate, and out of line. The only reason students take this bus line is that it is the only affordable bus. Horrible customer service. It would bring more satisfaction spending the money on a taxi.
Besides my OWN experience, the only two times I have been on greyhound. I witnessed workers at the front desk yell at their customers for no good reason. They have absolutely no respect.

This bus station is awful. I don’t know what it is about taking a bus that attracts a rough crowd but you can for certain find it here.
I’m a student and was going to take the bus and asked for the student discount ticket to the man at the counter. He wouldn’t honor my student ID because I was «from a college very far from here.» What?! Just because I’m a student 4 hours away doesn’t make me less of a student. What does it matter where I am standing when I purchase the ticket if I’m enrolled in a University? Please someone explain how this makes sense. Oh, right… it doesn’t. Is that part of working for the bus company? Make sure nothing makes sense and remember to annoy the people who are paying for the tickets to keep your company there so that you continue being employed.
Every time I go in the people are rude. It got so bad that I started to take Zimrides. For all of you who don’t know what
is, its a car share program so someone with a car posts a ride and you pay to ride with them. That’s right… I (a 20 something female) am willing to get in the car with complete strangers so that I don’t have to put up with the awful service and disgruntled workers here.
Eek! Me thinks never again.

Super cheap. Gets you to where you need to go, but you definitely get what you pay for.
I feel like these guys would have better reviews if they didn’t lie about what you needed on their site.
Tips.
1. Get there early (but just like 10 minutes, not the 45 it insists on)
2. Print out your ticket (even though it says you can have an electronic copy on your phone)
3. Don’t print out your ticket double sided! Got chewed out for that because «it states not to do so in the instructions». Uh, no, it does not say that anywhere.
Just overprep for everything, then sit back and sleep on the ride.

Poor service at greyhound station in Ithaca is a given. Invariably I have been confronted with unpleasant staff, a completely inadequate facility, and throngs of customers who don’t understand the bizarre and Byzantine rules that greyhound has made. What to do? Nothing. There are no other choices. I will continue to use this service but each time I do I dread it.

I really don’t understand these reviews. Yes, Greyhound is not the most pleasant travelling experience, but YOU GET WHAT YOU PAY FOR. Don’t be expecting anything above «economy» travel.
I have taken the Greyhound from Ithaca multiple times to and from Cleveland, OH, and I have never had a bad experience on the Ithaca end of things. The bus has been on time, has not been overbooked, and has been a generally pleasant experience.
That said, here are some tips:
1) Get there somewhat early, but not really early. Ithaca isn’t a busy station (except possibly around holidays) and the lady at the front desk will kinda ridicule you if you show up really early.
2) Print your ticket, or if you’re doing Will Call, print the entire confirmation page.
3) Watch your luggage at transfers! I’ve never had problems with this, but from what I’ve heard other people have.
4) Don’t count on Wifi. Bring a book or music or something.
5) BRING FOOD. Greyhound stations usually have nothing but overpriced vending machines, so bring granola bars or fruit or something.
6) Expect the worst? Read up on Greyhound horror stories the night before to psych yourself out, and the experience will almost certainly be better than what you are expecting.
TLDR: Greyhound is an affordable and semi-​reliable form of transportation, and it is often fine. The horror stories aren’t the norm.

GREYHOUND WAS THE SINGLE WORST EXPERIENCE I’VE EVER HAD TRAVELING. If possible buy your tickets online because the Ithaca employees are f***ing incompetent which is probably why they are working at such a bad company. Terrible customer service, the bus ride was way too long, and the price is ridiculous. I suggest finding a friend and sharing the gas money. GREYHOUND IS NOT WORTH IT!!!

this place sucks. I literally had to purchase a ticket twice because they wouldnt let me use the print out version of mine

Never purchasing from Greyhound again! They steal your money. As long as you purchased a ticket from them, they don’t care what happens next. Twice I bought a round trip ticket from Ithaca to Philadelphia. Twice, I could not take the bus from NYC transfer to Ithaca because the bus is operated by COACH. Coach does not recognize your greyhound ticket. Greyhound will not recognize your own ticket because you are supposed to take coach. This is seriously a huge problem in their system and I have to rebuy coach tickets to get back.

I recently took the bus from NYC to Ithaca and back. The experience was very good. On the way to Ithaca, I had one of the new Greyhound buses with wifi and outlets. On the way back I had a Trailways (?) bus that also had wifi and outlets.
The Ithaca station is basic: sitting area and restrooms. The workers behind the desk were helpful though a little curt.
Taking the bus for 4 – 5 hours will always be a painful experience. The Greyhound folks held up their end of the bargain with the bus, station, etc so I am giving them a positive review.

This Greyhound terminal is kind of like a cross between a richly historical edifice and… a country redneck’s tool shed. The kind that hasn’t been cleaned in forever, has broken tools and equipment that should have been fixed or thrown out long ago, and doesn’t have the faintest inkling of what a power grid is.
Can we talk about how unpleasant it can get in a building that has no air conditioning in the afternoon Ithaca sun on a day that gets well into the 90s? Or how sketchy the bathrooms are, where one of the toilet stalls is taped up with a note indicating that it’s out of order and there’s no toilet paper in it? Or how one sink has –no– running water, and the other sink is marginally better… but good luck finding hand soap or paper towels.
The sole attendant was «helpful» in the most basic way: he greeted us, then pointed to the door through which we’d be boarding our bus after we explained we were waiting on our return trip back to NYC. Helpful, indeed… considering all of the –two– doors one could choose from.
I tried coming up with any transit hub (is that even a relevant term for what this place is?) that’s shoddier. Nope. Not coming up with a thing. Fail.

Absolutely horrible!!! I wanted to go from Ithaca to Rochester, which is only 2 hours away. My bus was supposed to leave at 7:30pm (time where the station also closes) and as I was waiting for my bus to come, the guy in charge came to see me and told me that my bus was 3 hours late!!! There was no snow whatsoever on the roads, and there was absolutely no excuse why it was so late! Of course I didn’t want to stay 3 hours in the cold alone waiting for this bus so I decided to take the one the next day and it basically ruined my weekend!!! HORRIBLE!

The old lady at the station is the sole reason why I will never ever use Greyhound or any other bus service that picks up at this station.
I purchased a ticket online through
. When I arrived at the station to pick up my hard copy ticket, the old lady dished out some verbal abuse for not having a hard copy printout of my confirmation. She said it was required. I said the confirmation stated I just need to tell her the reference number (which is true). I tried to show her my confirmation with reference number on my iPhone, but she said that was not a hard copy printout.
She then asked me to step aside and would get back to me after processing the people behind me. Finally, she «called it in» and was able to print out my ticket just seconds before my bus was scheduled to leave. As she handed it to me, she accused me once again of not following directions and bringing a hard copy printout of my confirmation.
Boo this lady. To all you young ladies out there, please don’t ever end up this way.
Go use Campus to Campus bus service instead. They are much friendlier and much more web savvy. For example, you just board the bus and the bus driver checks your ticket using a web application on his mobile phone. Paperless!

Horrible! Since this is the only way of affordable transport to New York City, it gets crazy hectic during school breaks. If the bus is full, you have to wait hours for the next one, unless they decide to deploy another bus. Also, the ride is unbearably long if it isn’t the express one. Once, one of the buses broke down so we had to wait hours at a gas station for another one to arrive. Everything is so slow, but what can you do? Beggars can’t be choosers.

definitely the best way to get to boston or ny from ithaca. they have buses a couple times a day, and it’s totally reliable, totally cheap. I’ve never needed to get there more than 15 minutes early and I’ve taken it dozens of times.

Beware the old lady!!! During the numerous bus trips I made from here to Boston and back, I always got the sickening gut feeling about this one lady I had to get through in order to board. It would never fail: I would follow the directions I had printed out perfectly and still something would go wrong. I thought I was alone first, but after talking to some fellow travelers, I learned I was not the only one terrified of her. The two guys that work there however, are perfectly nice and willing to help if you have a problem. Just be sure to get there an hour or more ahead of time, have all your paperwork printed out and have your forms of ID!
Thinking of this place still gets me nervous…