Satori Day Spa & Salon

Wow, I was blown away by everyone here. I screwed my hair up and it was green a day before I was about to leave on vacation. My awesome boyfriend called and made me an apt here right before we left as a surprise. Instead of calling me a «corrective color» and slapping me with an insane price tag, the lady talked me through everything I did to get my gross green locks and then came up with a different solution that not only saved my hair from being bleached again, but made my hair absolutely perfect for a whopping $ 25. I was so happy with the service and knowledge of the staff, I am so sorry I didn’t bring my business here sooner! This is my new hair place I can’t wait to go back!

Just moved to the area & Satori came recommended by a couple moms at my children’s school.
I decided that I would take my sons first & try my husband & I next if all went well.
When I booked I told them I had a 2 & 3 year old that didn’t love hair cuts. They said they could take them @ 345 on a Saturday.
When we arrived everyone was very friendly. My kids haircuts started & my younger son cried from the start. I sang him songs & did my best to try to ease his anxiety. The stylist was great the entire time. Trying to help & worked quickly. Just as we were about finished another stylist came over and told our stylist «you know at a certain point you just have to stop. You know Christi doesn’t like kids crying. We have massages going on.» I told her not to worry– we were done. I knew at that point we were never coming back.
My husband was with my older son while this happened and asked me while we were still there what happened. I told him & the stylist that told us to cut it short, overheard me telling him what happened & said I wasn’t trying to be rude.
Unfortunately, she was rude & if that is how the owners/​management feel than they shouldn’t take children.
I loved the idea of extensive services they provide & that it was right in cayuga heights. Unfortunately, I will have to find
another salon. Even if it means driving back to the city.
I called after we left to give feedback to the owners, Lynette or Christi & I was told they weren’t around. Here it is.

I hadn’t been in for a few years, but scheduled a massage fairly recently.
They’ve revamped the reception area and the current receptionist is very nice and warm. It’s much more professional now.
The massage therapist was also very good. The massage was very relaxing and definitely helped with my back pain.
Satori has a more professional vibe now and better customer service.

I came here once for a hair cut and the service was quick but poorly done. My haircut was with a «level 1» hairstylist, so it was about $ 33. I’m from NYC, so $ 33 for a haircut is shockingly inexpensive. I wanted a trim with layers; she cut about ½ inch (I think she was scared to cut more?) and no layers. I didn’t realize she was finished until she started blow drying my hair. At this point I just figured the service was crappy and, even if I asked her to keep cutting, she wouldn’t have done a good job. So she blow dryed my hair. I like my hair voluminous (I HATE straightening) and she started straightening my hair to get out any waves… but I like how the ends of my hair curl inwards after a nice blowdry. I left the salon w/​straight hair — pretty much the same as when I came in.
The customer service: I thought the receptionist was nice. I was offered coffee (by the hair stylist) and my BF had a place to sit/​read while I was getting my hair cut. Overall people seemed friendly.

Scheduled an up-​do here months in advance for a wedding. Showed up 15 min early for my appointment and they had NO record or an up-​do appointment. These people never even put my appointment in their computer. Luckily I found another salon who squeezed me in last minute. Thank God for Haute Hair Salon!

My wedding party had a mani/​pedi and hair session here recently, and my guests and I were well taken care of from beginning to end. Upon checking in, we were offered tea or coffee, and taken to a private area in the back, where we had our nails done. Casey, my manicurist, helped my choose a nail polish color that would be subtle, yet polished and professional. Everyone was friendly and courteous, and the other ladies in our party also had a positive experience. I recommend Satori for an afternoon of pampering!

Got a brazilian wax here in May 2011 and probably felt the most comfortable I’ve ever felt during a waxing experience. My waxer was super down-​to-​earth and engaged in conversation with me the whole time. Better yet, she didnt «judge» me or yell at me for my infrequent waxing habits, which is often the case. Her friendliness made the whole experience as pleasant as could be.
Only reason I didn’t get 5 stars is because of the price — $ 65 is pretty steep for Ithaca. I wish they would consider giving a student discount, or else I’ll probably have to go back to one of the places in Collegetown that is a bit more affordable for students.

I’ve always really enjoyed Satori. Give them a try. Their facials are my favorite but I’ve always enjoyed my hair services. Lisa gave me a great style for a wedding.

I’ve only had haircuts here, not any other services, but I’ve been happy each time. The staff is very professional and courteous, and doesn’t push additional products or services. The space is pleasant and it’s kept very clean.

The positive: the décor is really nice and it is very comfortable inside. They take you to a private room if you are getting your eyebrows done.
The negative: I was either burned or scratched when I had my eyebrows waxed. I didn’t notice it till the next day when a two linear scabs started to form on my upper lid. I was really surprised that something like that would happen, especially given the price I was charged for the service.

Great quality services but receptionists can have quite the attitude. Management does not seem too concerned about the customer’s overall satisfaction in this regard either. But If you can get past this when you call or visit, you will enjoy your experience. All of the service providers are professional, personable, and talented.