Storage Squad

This company is a liar and a deceiver. They broke my daughter’s printer when they delivered it back, and they wont pay for the printer despite the insurance that they made my daughter pay for the printer.
They keep saying that they will pay for it, but they still have not after 3 months of calling and emailing. Now their emails are bouncing back.
They are liars and they are very expensive.
I highly don NOT RECOMMEND THEM to do any business with them.

The Worst Storage Company I have EVER EVER encountered! I have emailed them back and forth for more than a month and they still have not shipped out the box they forgot to ship out at the first place (it was July). There is no way you can reach out to them by phone. They only have a email address and rarely I got reply from the customer service. I have to email them a dozen of emails before I got any info from them. Now after a month of emailing, all they could tell me is that they would ship out ASAP, but the ASAP has been lasting for a MONTH. I am so pissed of since I need stuff from the box for my work.

I wish I could give negative stars to Storage Squad.
In short they kept our boxes for 3 weeks and in that time managed to SHATTER our TV screen, shatter the glass on a very expensive original painting as well as crack its frame and every single of of the 13 boxes was damp and looked as if they were not stored properly. Ie: ripped and dented.
All this is just 3 weeks worth of storage. When I emailed them the pictures attached here as well requesting guidance on the compensation for the damages caused I got a short email with a copied pasted statement that they aren’t liable for damages and that I ought to claim a maximum of 100 USD from UPS for the damages.
We paid a large sum of money to (what we erroneously assumed) was a professional company which would store and ship our items with respect and help us shift them from Ithaca to NYC, and what a disappointing and costly mistake it has been.
Please allow me to share that both the painting and the TV were boxed separately, with bubble wrap as well as cardboard and boxes purchased from Home Depot that were strong but that much wrapping was still not enough for the horrible process/​procedures Storage Squad has in place.
The so called Pro:
–They are cheaper than other reputable moving companies.
Con:
–for all the damages they will incur on your household items you will be in a HUGE loss so they are far more expensive in the long run
–they wipe their hands clean of you and are not helpful at all or even apologetic about the damages and losses!
–unprofessional
Bottom line: if you have anything of worth to ship, please pay more upfront to a reputable company and avoid a lot of loss.

I researched to find the most affordable storage company. After a long search, I settled with Storage Squad. Since i had two huge suitcases, I tried to find a company that took items by count and not by weight. Also, other company’s pricing was too confusing with measurements and all. Storage squad was simple– flat rate for different sized suitcase/​duffle. It was really easy to understand. And the price per item was the most reasonable.
The people were really nice and their communication was great. I would get a reply to email questions within a day!
I did the hot spot pick up and it was excellent. I went close to the spot because I did not know exactly where to wait. They were a bit late, but not too much. When they arrived, they helped me move it. It was pretty heavy so really grateful for that. The two people were also extraordinary! They were so nice! We even had a small little conversation.
As for delivery, they delivered it to me promptly and even helped me bring it up the steps (I live on level ground, so they helped me carry it a few steps into my house). Nothing was destroyed. Everything was in its original condition (except my laundry detergent had spilled. but it was kind of my fault since I put it on the bottom of my suitcase…).
I never trusted storage before and seemed like a hassle, but Storage Squad changed that. Definitely the best storage experience I had.
Most affordable Storage rate (in Ithaca that does pickup/​delivery) when it comes to heavy bulky suitcases/​duffles! (I did my research!)
Cheers for Storage Squad! :)

Thumbs up for Storage Squad!