Jackson Heights Vision Center

I’m surprised by some of the less favorable reviews. I don’t live in the area, but have been working in Jackson Heights frequently, and so have had the occasion to stop by twice.
I popped in on a whim about a week ago as my glasses (which I only use minimally) had become ill-​fitting. I asked if an adjustment could be make to help them to fit my face better. The woman at the desk stepped away and came back mere moments later with my frames, having adjusted them to a perfect fit. I asked to pay and she indicated it was complimentary. (It should be noted that I did not get the glasses here, nor had I ever been there for vision care.) The whole thing took under 10 minutes and was a nice walk-​in favor.
Following that, I realized my license was expiring and I needed a vision test. I’m also about to get a new set of frames (elsewhere) and needed to update my prescription. I was a bit wary about visiting this spot, as the reviews seemed lackluster, but my experience had been the opposite (plus it’s very convenient location for me), so I figured I’d at least get their prices (I don’t have vision on my insurance).
I inadvertently called the Astoria location to get price quotes and to make an appt. After realizing my mistake and calling back to cancel, I decided just to pop in to the Jackson Heights location to see about making an appointment.
The gentleman behind the desk greeted me warmly. Quoted me the exact same price as the Astoria location had, which (as of this review) was $ 55 for the exam and $ 25 for the DMV vision test and electronic filing. Very reasonable. I filled out info and waited about 15 min before the Optometrist was able to see me.
She was also incredibly friendly and thoroughly performed all the basic testing, also noting two more specific issues pertaining to my overall eye health. While these were not urgent matters, she was able to give me additional advice and recommend further action I might take, which would be covered by my insurance. I asked for a specialist recommendation which she was able to provide. It was a very comfortable experience and I felt I was receiving quality care.
I didn’t purchase frames/​lenses here (nor was I ever pressured to do so, which I worried might happen), though they do have a large selection.
The facilities were clean and professional, the staff was sincerely inviting, and I would absolutely recommend the expedient and affordable services. There are many vision care providers in the area, and I would return to Jackson Heights Vision Center without hesitation.

Horrible customer service. I made an appointment came in 30 min in advance, waited for 1 hour in half. I noticed other people walking in were serviced before me. So instead of making a fuss i decided to simply leave and take my business elsewhere.

This place is the worst! I bought a pair of glasses there and i didn’t realize a screw was missing. I called them back to send the screw with my mother because they messed her glasses up. They cut he lens short and then told her if anything happens call us. Anyways back to me, I was out on hold for 5 minutes every time I was out on hold. The staff here is so rude. They always look down on you. It’s always loud and the wait is always long. They have kids running around, I know they shouldn’t control the kids but they can tell the guardians to calm their kids down. Never ever going back. Waste of my time and my money. And their glasses are never updated. The frames are so out dated.

I’ve been going to Jackson Heights Vision Center for years for my glasses. They have a really nice selection of frames in all price ranges, and stylish– including high end brands if that’s what you’re looking for. I go there because their eye exams are thorough, the prescriptions and measurements are accurate. The service is excellent and they take time to assist you in finding the frames that you’ll be happy with, and within your price range. I’ve only had positive experiences with this business which is why I keep returning. (I haven’t yet had any glasses that the prescriptions and/​or lenses were inaccurate like my two other Big Box Stores experiences whose names rhyme with Bohen’s, and Men’s Rafters.)
Today I went to the shop for a new pair of glasses and James, as usual, went above and beyond to help me. He has assisted my husband, and my 18 year old son, also, in the past. He’s very knowledgeable about their stock, his service was great– and I can’t wait to pick up my new frames. Thanks James!

I bought my kid’s first pair of glasses here when he was 5 years old. When I returned a year later for his new glasses I had new insurance. The guy who was «helping» me could not find our insurance in the computer. When I asked him to try again as I was sure he must have entered something wrong he told me to «return when I had confirmed my coverage with the company as he had a lot of other customers waiting.» Needless to say I did not return.

I’d always gotten my eyeglasses in jackson heights vision, it’s always a challenge to find frames that fit. irina was very patient & helpful with me. I did shop around to other stores and decided to go with vision center. I also splurged and went for irina’s suggestion of the super thin progressive digital hd lens. So glad I did as they are amazing and as I usually have coke bottle glass lens. They are certainly the most expensive frames + lens I’ve ever gotten but they’re also the lightest weight ones I’ve ever gotten.
Originally estimated 21 business days, but they arrived 10days later. irina took the time to adjust them and did so again a few days later when I went back in as they felt a bit off. As others have mentioned, adjustments are done free here. Would definitely go back.

Rude!!’!! The staff is extremely rude. Instead of helping me find frames that worked for my face shape the assistant decided she was going to go have a conversation with some other staff member. I had to tell her to come back and help me which she did grudgingly. I’ve never been treated like that before. Everytime I asked her or the optometrist a question they gave me incomplete or curt answers. It was just a horrible experience don’t ever go there!