Access 2 Drive

I had purchased lessons through a groupon deal for acess2drive. I had never gotten behind the wheel before, and so I was very nervous and excited. My first lesson at the school went alright. The instructor taught me the very basics, and my nerves weren’t as bad by the end of my lesson. I was feeling pretty confident. Though I felt that the instructor wasn’t as professional as I’d have expected as he came off flirtatious, all of which I ignored but still. It was unnecessary. The second lesson I had was with an older instructor who completely discouraged me from driving. He came off very bitter, and was not patient with me. He made me more nervous. He would say one thing, change his mind last second, and then get upset with me. I did not get behind the wheel since. I am very upset that I went to this school at all.

I had brought a voucher from amazon local for 59.00 dollars. The voucher was for a 5hr course training and two 45mins driving lessons. I called the Access2Drive company and asked if I can just schedule my two 45mins driving lessons with my voucher because I already have my 5hr course already. The receptionist said to send a email to the manager and he will get back to me. I waited a week with no reply from Access2Drive. I called and the receptionist said to send another email. Smh I called amazon local and ask for a refund. I advise everyone not to waste there time with Access2Drive.

This place doesn’t even deserve half a star. This place is complete setup! First of all I purchased a package from amazon deals for this school and it was a complete waste. I should of known it was way too good to be true. When I first tried calling some girl picks up and just says «hold on» and never came back on the line .This happened the 4 times I called, the fifth time I got disconnected. How nice. Then i email Terry the so called «owner». His excuse was that it’s the slow part of the season and they’re understaffed. What kind of excuse is that for a company? Especially when they’re offering a deal they should be prepared to handle every single call. It’s just outrageous to me. Then he tells me to email him the amazon deal voucher number. I did just that and got no response. When I finally had to call one of their other offices they said «oh Terry is out of town». WTF really? Look this place is a joke. I’ve took classes at other schools and never have I received such disgustingly poor customer service. To be honest I don’t even think they know what customer service is.

TOTAL LIARS. Never work with them or living social. I was advised to buy a living social deal by Access 2 drive because they would give me 3 driving classes since i didn’t need the 5 hour class. I went home, bought it and called the next day to redeem. That’s when the lying started, no that was wrong information, no I cannot speak to a manager, no I cannot meet with the manager. The manager left me a voicemail a few days later saying the same. To top it off, they do not even have lessons open before my driving test! I called living social for a refund and they refuse to give me a refund, suggesting that I gift this problem to someone else! I am a first time customer to both living social and access 2 drive, DO NOT DO BUSINESS WITH THEM!

OMGawsh! I am having the EXACT same problem with them! They are LIARS (making up stories about actually having used the lessons– never happened!!) and they are THIEVES (they won’t reimburse the money I spent).
Now what my issue is becoming is WHYYYYY Livingsocial, a multi-​million dollar company, says they can’t reimburse b/​c Access already marked it as used. How can Access prove they are telling the truth??? … And WHY doesn’t Livingsocial have a policy for things like this? If all it takes is for a company to say, «Yeah the voucher is used already», do you know how easy it is to commit criminal acts of fraud and theft… WITH no recourse or accountability… I told them to ask Access what dates they «claim» I was there b/​c I can prove I was at work (My job attendance goes up to the city)… and even w/​a stone-​cold confidence that I can prove Access is LYING Livingsocial won’t even do that much. :-O If this were a court case, BOTH sides would have to produce evidence, yet for some reason, LivingSocial won’t request that Access due their due diligence. I’m so disgusted w/​them. No further LivingSocial purchases for me (unless this is rectified).

This place is terrible! I got lessons for my wife here from LivingSocial and then when I set them up there was a mix up to the location of the 5 hour class. I called the Queens office and requested the Queens office to be the location of the class. When we arrived there was no body there and we called over and over again and eventually someone answered and then told me that there was no class in Queens that day and that the class was in Brooklyn that day. I asked the person on the phone (James) who I could speak to regarding the mistake he said to call the owner (Terry) so the next day I called Terry at all three offices and received no response to my messages. I also tried e-​mailing them using their website because there was no direct way to contact them via e-​mail. I tried and still (3 weeks later) I have not been responded too. They marked the deal as used and when it took LivingSocial over 1 week to hear back from them they claimed they have no record of the appointment. So let me ask this. Why would our deal be marked as «Redeemed» if nobody ever redeemed it? Steer clear of this place!