Dowd Bernard F

The worst service ever! the body was cremated 3 months ago and I still cannot get a bill for my payment. No one answers the phone and if they do they only lie to you.

I just came home from the funeral service of my family member and I HAD to write this review to warn others. The owner of this parlor handles everything on his own since all this workers have apparently left. He is rude and very short-​tempered. He does not demonstrate any customer service skills whatsoever! How is he still in business when he is supposed to have sensitivity since he is dealing with people in mourning!!! He told a family member to «just drop dead» when they did not agree with him about the service. He hung up on another family member when we were discussing caskets and our options. He is old, angry, over-​worked, and just about the money. GO ELSEWHERE!!! Go where you get respect for your money. Go where the parlor cares about whether or not you are pleased with the service. This man does not care. I see why all his staff have abandoned him…

I must say that this place was terribly disappointing… Had my mother not requested years ago to be buried by them we sure would have chosen another place…
How dare you be over 30 minutes late to open the door? I have never been to a funeral service that the owner was late. Not only late but you never returned one call from your answering service. What’s the point of having an answering service if you are not going to use it?
If I could give you a zero I would…
You tried to make the service the way you wanted it and that’s not how it goes. I understand it’s a business however it is a grieving time for the family and all we wanted was RESPECT… you didn’t show respect when you were late…
I cannot recommend this place at this time…

It is sad to say, but beware of this funeral parlor. Once they receive your money, they treat you with disrespect. They are also very nasty. Plus, they are over-​priced, and do a very lousy job. At a time when you are in pain and mourning, you don’t need another heartache from the owner himself. Mr. Bernard, you should be ashamed of yourself! Money isn’t worth the heartache you cause on to others. If 0 stars was an option, that is what I would have given you.