Icelandair

Snagged a bargain priced flight RT from JFK to Paris. As a no frills economy airline, which they are, Icelandair does a good job, Their planes are clean, check in is quick, and the entire operation is competent and professional. If you’re looking for something more, however, you will be disappointed. You get a bottle of Iceland water on boarding and a small cup of coffee, tea, or non-​alcoholic beverage on the house, but there is nothing else unless you buy it. On the other hand, their prices are not insane and you are free to bring your own food on board. Also, you do get to use their small pillows and a decent blanket. Their movies and other entertainment choices are not great, and the seating is cramped (the same as other airlines in economy class). One nice feature: when booking, you can extend your flight with a stay in Iceland at no extra charge. Note that all (sometimes lengthy) announcements on board are first made in the Icelandic language, even though there are only about 330,000 people (the population of Iceland) who can speak this language in the entire universe.

This was my first time flying this airline and I have to say I was very impressed. Boarding was super quick and as you walk into the plane they hand you a bottle of water.
I made my way to the back of the plane where I was seating and was pleasantly surprised when I saw that every chair had a pillow and blanket. I always bring my own because I’m not sure how often they clean those things but I thought it was a nice gesture.
Now the two things that I loved where the entertainment and amount of leg room. They have many movies, shows and documentaries on Iceland which I thought was awesome.
I only bought some wine and chocolate and I didn’t find it expensive as far as flying is concern.

Attempted to change my flight by one week five months in advance and icelandair attempted to charge me $ 1000 to do this. I am unable to afford that fee and unable to take the original flight. They will not refund me and I just lost $ 1,025 on a trip that I am unable to take. It’s disgraceful.

Terrible airline. They damaged our check-​in luggage beyond repair, took over half a year (that’s right they took more than SIX months just to acknowledge that I had been trying to contact them) to respond to calls and emails showing the proof as well as documents from the airport proving that the damage was caused during handling, and finally said they wouldn’t compensate a single cent.
We flew business class from New York to Reykjavik. Their recliner seats didn’t work and plane needs overhauling.
Use them at your own risk. Don’t expect any kind of help if you need some kind of after sales service. Iceland is a lovely country but I’ll prefer to take a slow boat across the Atlantic than to use Iceland Air again.

Recently flew with Iceland air for the first time and I will definitely use them again! The seats in economy were comfortable and I love the usb chargers in front of you– the only thing is, even though this is a transatlantic flight, they don’t serve free food. You can purchase some food/​snack on board or bring your own. We ate right before we boarded so we just slept through our 5ish hour flight to Keflavik.

Icelandair lost my husband’s bag on July 29. We have filed a claim, left four voicemails, sent several emails, and call the American customer service line every other day. The Customer Relations team in Iceland is the «responsible» department, who is non responsive. The Lost Baggage department should be searching for the bag, but the American customer service team tells us only that «the Lost Baggage team is very busy.»
So after almost a month, we have no bag, no compensation, and no response from the airline about when we will receive compensation or what they are doing to find the bag. We do not even know where it was lost, only that there was no record of it arriving at our destination. We are only told our claim is «being processed» via the online database.
I have been to 30+ countries, traveled on as many airlines, and this is by far the worst «service» ever received. We paid for the airline to transport us and our bags. They failed to provide that service, and have failed to take responsibility to fix the situation. I do not recommend this airline.

My husband and I flew for the first time with Icelandair this last week from JFK to Paris with a layover in Iceland. I wasn’t sure how it was going to be since I saw some mixed reviews. I must say we both are so happy we booked with Icelandair! First off the seats are comfortable with plenty of leg room. The entertainment system is great with free movies and TV shows (unlike some other airlines that charge crazy amounts to rent a movie). There’s also a USB connection to charge your phone. I see some comments complaining about not offering free food. In my previous experiences the quality of the food that is offered for free at some airlines is absolutely horrendous! My husband ordered the 3 mini cheeseburgers and I had the chicken Cesar salad. Both were very good, considering it was in fact airline food. The price for food is not bad at all. All the flight attendants were very nice and pleasant. The only negative thing I have to say is the woman who was printing our tickets and checking our bag in at JFK was very rude, but then again everyone who works at JFK is. My next trip to Europe I will be booking with Icelandair!

*GASP* HOW CAN THERE BE NO Unilocal IN ICELAND?!?
Ok, so I recently took a trip with the fiancé with an IcelandAir booked package where we fly with them and their sister company, Air Iceland, and stayed at their hotels: IcelandAir Hotel Natura in Reykjavik and IcelandAir Hotel Akureyri.
The airline itself was fine. We left from JFK and they are located in terminal 7. Check in and baggage drop was short and quick for our 8pm flight on a Thursday. Keep in mind, the plane is kind of small and even carry-​on sized rolling luggage might need to be checked due to weight or expanded size (which they said is why they allow 2 bags free).
One thing to keep in mind: MEAL IS NOT INCLUDED (unless you’re flying economy premium and higher), but you do get a water when you’re entering the aircraft and drinks twice throughout the flight. There are items you can purchase, but definitely bring your own food, and snacks for that matter because even with a huge whole hero bread sandwich, I was still hungry after our 5 hr flight when we arrived in Iceland (ok maybe I’m a bit of a beast when it comes to food.) But bringing snacks will definitely come in handy because restaurants and food places don’t open up in Iceland until at least 11am, but most places we saw didn’t open until 11:30am/12 noon and our plane had landed at 6:05am…(I usually am a snack carrying queen, but decided to travel light this trip. Never again!!).
Our flight home was fine as well and I would fly with them again, I would just totally bring more food/​snacks :)

Incompetent: worst airline I have ever flown on and there have been many. Currently waiting over an hour with at least 100 other people on my flight to get our bags. Late taking off, late getting in, bad service from start to finish. Completely inflexible about changing flights and charged a ridiculous rate to do so; despite the fact that both flights had plenty of seats available that were going unused. Just the worst, avoid at all costs

Review of the airline —
No free meals. No free snacks. Enjoy that free drink though!
I purchased the sliders on the flight. They were $ 13. Filled me up but obviously overpriced for 3 bites.
No luggage fees for the first two suitcases!
Doing baggage dropoff and security was a breeze. Because who’s going to Iceland, amirite?
You get a super comfortable blanket and a pillow with an Icelandic lullaby written on it. Each seat has Icelandic words and translations written on it so you practice your vocab on the way there. Adorbs!
Flight is a short 4.5 hours long there and 5 hours long back. Times flies (ha. get it?).

I am a big fan or local airlines. I always find them to be different from big corporate ones, and they been good to my travels so far.
I do have a mixed feelings about IcelandAir, but the good overweight the bad in my opinion.
So I will start with bad — there is no free food served on board of international flight from US. Nada. Curiously, the coffee and refreshments was offered on flight inside the Europe, which was shorter, 3 hr flight.
But on the bright side — you can purchase food on board, and I do suggest it — it is inexpensive, and delicious.
US flight to Reykjavik is only 5 hours, tho — you can easily sleep or watch a movie and be in Iceland in no time!
Another one misses — old TV screens with broken chargers on US flight — but on European one all chargers were working, and they did provide everyone with personal iPads for entertainment when TVs went out… nothing like that on US flight — do I see the pattern here?. (My geeky curiosity is killing me tho — how do they manage to recharge all those hundreds of iPads after the flights? That’s a lot of work!)
Great things: iPads are cool. Snack boxes, wine and other paid food choices are great. Comfy blankets and pillows with cute embroidery about Iceland were a nice touch, and there are good series about country on the entertainment system — watch it!
And lastly — it’s 5 — FIVE — hours flight from NY. What the heck are you waiting for? Go!!!

We all know how good or bad airlines can be and we mostly point out the bad things for a reason. This is no exception. Even though we had confirmed seats from many days in advanced, and we had checked in the day before, once we arrived at the airline counter we were surprised to find out they had changed our seats to another airline for some strange reason. But I get it, things happen. what is inexcusable is the extremely poor costumer service they have, the lady in the ticket counter was very unprofessional and rude, she was unable to apologize for their mistakes or offer any relevant information. I don’t think I’ll fly this airline again, not even if it’s cheaper.

Recently did a round trip to Reykjavic on Icelandair in the company’s «Saga» business class.
The first, and most important, observation is that Saga is not a modern flat-​bed or near-​flat-​bed international business class service — a negative when it comes to sleep and privacy, but a positive when it comes to the correspondingly lower prices. The seats are in width, pitch, and (lack of) recline the precise equivalents of American domestic two-​class first class. A clear step up from the European flag carrier’s premium economy service, though, and at least on mine and other itineraries I saw, the pricing was far less than trans-​Atlantic true business class, even reduced for the shorter hauls, so that’s fair both ways.
Unless you are able to sleep upright, you won’t sleep on the flight much. This is not so much an issue on JFK-​KEF, but I can imagine the flight from Seattle gets pretty painful, and a connection through KEF onward to Europe, especially farther-​on destination might leave you pretty worn out.
All that said, the seats are perfectly comfortable, and the service is attentive.
The meals and wine were at full international business class caliber in my opinion.
The in-​flight-​entertainment leaves much to be desired. The movies are OLD, and my screen (and several others, I noticed) were non-​functional on one of my two flights, but because the movies were old, I didn’t worry about it.
At JFK Terminal 7 Saga customers have access to business class security check in and the main British Airways business class lounge — a warhorse of a place, but one that no one can have any serious complaints about — plenty of snacks and drinks, always a seat even if you have to wander around a bit, and reasonably fast and free WiFi. Standard business class boarding applies at JFK, along with disembarking at KEF.
At KEF, the airline operates their Saga lounge which is a nice echt-​Scandanvian designed place, a little crowded with an oddball selection of snacks etc., but also free and fast WiFi. If there was any business class security screening line I didn’t see it (but then again the line was very short so at least for me, no worries). For some reason at KEF boarding is (or at least for my flight home was) an unwieldy scrum with zero boarding priority for anyone (class of service, loyalty, etc.), but the flight attendants did give disembarking priority, which is obviously more important in getting to Immigration and Customs (for those who don’t have Global Access yet, of course.)

The most uncomfortable seats I have ever experienced on an airplane. The free tv and movies is nice, but does not make up for the worst seats. Fairly on time and quick check-​in though, so at least that is a plus.

Had a wonderful time in Iceland even though there was a snowstorm. Package was booked through
. Flights, Hotel and Northern Lights tour. Booked 4 – 5 months in advance and got a really good deal.
Things we did and loved (must!):
Booked the Gullfoss, Geysir, snowmobiling in Langjökull, and Pinvellir tour. — This was the best tour. Saw so much with a knowledgeable guide.
Blue Lagoon — Geothermal spa, this was great. Luckily the weather held up enough for us to visit. Worth the trip here even though it was freezing cold that day.
Aurora Borealis or Northern Lights is only visible from September through March. Unfortunately, we didn’t get a chance to see it because of the snowstorm and cloudy weather. I’ll be back for this! FYI, can also be seen in other countries.
Ate at:
Sjavagrillid — This was amazing! Get their Lobster feast! That was much better than the Taste of Iceland. Wasn’t a fan of the whale (tasted much like tuna), also had their puffin, and leg of lamb.
Baejarins Beztu Pylsur — Delicious lamb dogs, their Cronions (fried crunchy onions) is what makes this so good. The Cronions can be bought at certain markets and shops at the Keflavik International Airport.
Icelandic fish and chips — The cod fish was so fresh! Friends kept talking about it throughout the trip.
Mixed reviews from my friends and I:
Wasn’t a fan of most of Sushisamba’s foods, but some of their sushi was decent. Their free bread was good and was the best item at this place.
Tapashusid — Good music, and their bread was delicious! First tasted the whale here. Great music here. Never had the time to stop by after dinner.
Noodle Station — wasn’t very good, broth was like watered down soy sauce. But, my friends liked it,
Eldur and Is — Somewhat fresh gelato, also had the crêpe. The crêpe was good.
Saegreifinn — The Sea Baron — Had their cod and whale kebab and their lobster soup. Everything was decent here.
B5 — decent burgers, my friends liked it. Get the large fries if you have more than 2 people.
B5 bar (turns to night club) and Úrilla Gorillan (there were 16 year olds hitting on my friends rofl) had the best music.
Also bar /​club hopped at Austur, English Pub, Icelandic Bar (name/​owner change). Parties are usually Friday and Saturday nights.
There is a pizza place opened until 4am next to the Subways, on the Laugavegur street (main street).
Can pretty much walk through Reykjavik, no need for a car.
Icelandair has great personal in-​flight entertainment. Free Icelandic bottles of water prior to boarding the plane.
Stayed at the CenterHotel Skjaldbreid, free wifi! Just get the password from them. Breakfast served between 7−10AM, AYCE!

Great airline! Thanks
Loved the flight and the staff.

Iceland air provided good service and for the price their SAGA class was wonderful. Service on the flight was top notch but the check in process varied by airport. I would definitely fly again though.

I recently flew Icelandair to Paris with a stop over in Reykjavik. All 4 legs of my journey were completely packed, but I thought the service was still quite good. The flight attendants were friendly and attentive. Sitting in economy I had to pay for food, but they do offer a varied selection of snacks/​meals for you to buy and prices are not outrageous. Entertainment on board the flight was nice and kept me occupied for hours. They have a nice selection of recent releases and a few quality older movies. The music selection was also very good. You get to sample lots of really cool Icelandic artists that you probably have never heard of.
I will definitely try to fly them again the next time I go to Europe especially since I can stop over in Reykjavik for free again.

I had a fine time on Iceland Air! The flight attendants were a bit flaky, but that’s my only complaint. The prices are fair, the flight was a breeze and I discovered some great new music on the personal entertainment console.
I would/​have suggested this airline to most of my friends. Especially the ones who would like to spend more money while on vacation than they would getting to and from their vacation.

Medicore airline combined with terrible customer service. Our flight and vacation were impacted by the volcano, Iceland Air has been difficult to deal with. They promised a refund and are now trying to change the terms. the company told us not to come to the airport and now won’t offer a refund.
If you go to Iceland fly Delta or Iceland Express.