Nemet Hyundai

Woman I spoke with initially was very nice and pleasant but then she transferred me to a manager who was nothing but rude on the phone and was pushing me to come in for a visit. Unbelieveable I explained that I live a good hour or more drive away and that when I buy a car I always work out all details on purchase my phone or email and then just pick up car when it’s ready. Obviously this is an old school high pressure bait and switch operation So glad I didn’t make the trip Lots of other hyundai dealers to choose from Why on earth go here?

Be very careful with this dealership pay close attention to the final price. Very shady. I went with true car quote which includes destination and handling + documentation fee. When asked about drive out price the manager tagged the destination fee, documentation fee separately and added 1000 more calling it delivery fee and out of province registration fee. When asked about them he removed destination and handling but refused to remove rest delivery fee and out of province registration fee.
Play close attention to the final price you are having. I drove 3 hours paying heavy new york tolls to this dealership because they had got the best Trucar quote. I am believing now that TrueCar is only a way to provide dealers with leads and nothing more.

PLEASE SAVE YOURSELF FROM THE WORST MISTAKE EVER !!! Do NOT bother to make purchases with them. They are quick to sell to you but hesitant to help you when you need a repair. My father’s car has been sitting with them for 4months and they had the nerve to try and make it seem like we was responsible for the engine repair. Every time I call I get transferred about 5 times and then when I finally get transferred to someone that has the slightest clue, they say «I’ll get back to you next week». THE WORST POSSIBLE CUSTOMER SERVICE EVER!!! My family is actually filing a law suite against them. The car has been with them for 4 months and they provided no help whatsoever in being updated, no temporary transportation, and no sincerity whatsoever whenever we call. Do NOT give yourself a headache with these scum bag dealers! They are not interested in helping you at all … It’s all about their commission and they keep it moving !!

As a person who actually was ready to buy a car, this Hyundai dealership was a BUST. We had used TrueCar and there was a response saying that the car was in stock and you can come and see it. After we went in, the dealer that we were assigned criticized us threatening to not sell us the car. After around 20 minutes they told us that the car is not there. We were patient enough to wait an hour, but after arriving there at 2:00PM and had to WAIT until 6:00PM just to see that it was not the car we requested. Jeremy or whoever the manager was did not let us test drive the car and they will make an excuse saying the «actual test driver» isn’t there. That was only because we wanted the car in the color we requested AFTER 4 HOURS, he says «no you can’t test drive it» in a very taunting and disgusting manner. He said unless you want to buy it we can’t drive it around the block. Who is willing to pay for a car that we hadn’t even test drove yet? I went to see the car they offered to sell us. Thankfully we caught and saw there was already 400 miles on a new car and the lower headlights were broken. Also there was a big scratch on the right headlights. After asking why the bottom headlights don’t work he pretended to question if they are sensors which you can tell they’re the typical headlights on all the genesis coupes.
Conclusion:
They wasted our time making us go there for a car they did not have in stock and would take 25 days to place the order and delivered. You will not feel like a customer there and will be treated extremely poorly. They will not be afraid to waste your time, if they asked for you to wait, walk up and simply leave. Don’t get scammed, look at the mileage and condition of the car.

Not sure why they are so many negative reviews this dealership is great. I recently bought a car and was able to do so without any delay or hassle. The sales manager there Jeremie Rodriguez was very accommodating. I received a very competitive deal as I was shopping quotes from 2 other places on my new Genesis coupe and was very pleased with the experience overall. I would recommend everyone I know here and walk forever just to buy a car here again.

I will never buy another Hyundai again from a NYC Dealership.
They have no honor.
I spent 8 hours of my day off from work dealing with 2 NYC Hyundai dealers and having nothing to show for it but aggravation and stress.
I visited Nemet Hyundai in Queens, NY at about 12:30 pm to inquire about their $ 109 a month lease for a 2016 Sonata as advertised on the dealership web page.
I dealt with a friendly Salesperson, Claudia. I specifically stated to her on more than one occasion that I wanted to know the TOTAL costs of the Lease. «Total as in total. Zero surprise fees at the end», I stated to her. She indicated clearly that she understood. Our conversation was only considering a lease. Not a purchase. We were both aware of the extra charges (or so I thought): title, taxes, dmv fees, 1^st monthly payment, etc. I was assured by Claudia there were no other fees.
Having spent over an hour at the dealership I started the paperwork with Claudia, including the credit app, and drove home to get my wife so she could sign with me.
We returned to the dealership and signed a lot of papers. The final paper was, I’m assuming, the contract or agreement. It was there, that written in was a new charge: HMF (acquisition) fee of $ 595. This had not been mentioned to me before. I was infuriated. It didn’t take long for a manager to walk over because he saw I was unhappy with the $ 595 fee. I asked him why, when I clearly made it known I wanted no surprises, they now sprung this $ 595 acquisition fee on me. He said it’s always done that way, at the end of the transaction. I told him they did not honor my request for up-​front disclosure of all fees until I had spent considerable time with them. It was now 3:30 pm. And only 3 hours after I first set foot into the dealership, was I made aware of this $ 595 fee, which was a significant percentage of the total lease cost. I walked out, very upset at this unbelievably dishonest approach to business.
I have no hard feelings towards Claudia, as she was doing her job as instructed. My beef is with management and the owners.

I used truecar to find a dealer for Hyundai 2015 SE and sports. It turns out that Nemet Hyundai keeps promising a good price on true car. When I called them, they claim to have the vehicle. However they don’t have any in Stock at all. They still keep advertising that price on truecar with no intention of delivering on it. I wasted a whole day there and they continued to lie about availability. They kept saying that the vehicle is coming. This was just a delaying tactic to make me waste time and buy whatever they want to sell me at a much higher price. This is absolutely ridiculous and it destroys my faith in this dealership. I am very disappointed in their lack of honesty.

Stay away! If I could rate 0 stars I would. They have been nothing but a headache since I bought my vehicle. Unreliable, and not trustworthy. Hyundai even tried to reach them regarding an issue they gave us and Hyundai corporate said that they couldn’t even get in touch with the manager after two weeks. Take your business elsewhere and save yourself a huge headache.

Brought my car in for a safety recall last year; this was the first time I ever used this place but for convenience purposes, it was easier. When I made my appointment on line, I choose the option of waiting since waiting gave other options of loaner car or rental car if the repair was long. I had to leave the car overnight and asked for a loaner car but was told there wasn’t any. I then requested a rental car to get home. To my surprise, I was charged over $ 60 which the dealer refused to pay. Interestingly enough, I heard that safety recalls are usually covered for transportation. Now it gets worse: When I picked up my car, I noticed many scratches that were not there before, and damage to my rear view mirror. Someone also rummaged through my car, stealing over $ 20 worth of quarters, along with their holder that I had kept pretty much hidden. Someone did a thorough job of searching through my car.
In addition, my car ornaments were purposely turned backwards. I brought my car in for service and got robbed and vandalized in the process.
The Service Manager, Wayne promised me he would send me a check covering both the rental car fee and the damages done to the car, or he would arrange to have the damages repaired and just send a check for rental car fee. He seemed sympathetic while I explained to him what had transpired. At first I thought I would have him arrange for repair but after my horrible experience, I asked him to send me the check he promised for the damages instead, and I’ll have my own repair shop fix the car. While I did get reimbursed for the rental car fee, I never received the check for the damages and stolen money that he promised to send and he has ignored all my phone calls and messages!
Is this anyway to treat customers?
One year later and no resolution to my problem!
Avoid this dealership like the plague!

Did not honor internet advertised price even though one of their employees agreed to the price via a chat transcript. Owner Asked me to prove the price with a printout. I had the chat transcript screenshot on my phone and they confirmed it with the employee. The first price they gave me was $ 6500 more than the advertised price which was due to a bunch of unrealistic rebates I did not qualify for. Wasted over an hour to finally come to the conclusion that the advertised internet price was not happening. Sales person was young but a good kid and hope he finds a better job. I did not like that they did not honor the original price. While waiting, another customer had a huge argument with them on prices changing twice and financing and hours spent wasting time there. He told me to get away from this place. That made me uncomfortable and did not give me confidence in pulling the trigger on the car. I will not be back nor recommend this place for financing from what I saw. If you want to buy straight out and get past all the first wave of fees and agree on the price, go for it. I recommend they make sure their customers are happy because seeing that family disgruntled really affected my decision. Also recommend they put out a realistic price online and honor it without hidden fees. Change those two things and you will gain a better reputation and sell more cars while keeping your customers happy and returning.

I would like to thank Mr IGAL for all his effort to arrange my visit and taking care of my concerns.
Best Regards.

Completely incompetent.
Lost my car for a week, was told several times that they did not have the car, despite it being towed to that location, and they being unable to verify that it ever in fact actually left the lot. After almost a week, they finally «found» the car and stated that they «accidentally never entered it into the system»
That would be somewhat excusable, except that I was personally told by numerous associates that they walked the lot themselves and the car was not there.
If it was possible to give zero stars I would. Terrible experience.

08/​11/​2015: I was told my financing issues would be fixed by August and it has not. I have tried to contact them for the past few days and haven’t gotten a response. Don’t ever come here.

Bought a 2015 sonata here. Very happy. Sales representatives were very helpful and easy to negotiate with

Dishonest car salesman. stay away from this place :(

Typical bait and switch, dishonest sales people. Went to buy a car, told me one price to get me in the dealership, switched story after I sat down and gave identification. Avoid these scammers.

Bought a Sonata at a VERY good price. The process was relatively painless. They had some issues verifying the procedures for the Boostup program, which resulted in my going to «take delivery» twice. But they did take care of it.
Roberto Toro, the sales rep, Jordan Rosen and Eric were all very helpful.

Run away from this place. They give car sales people a bad name. I corresponded via email regarding the validity of the advertised price and they insisted that there were no strings attached. I drove over an hour to get there and I provided copies of the emails. They blamed an employee for giving false information. In the end they offered the advertised price if I financed through them. I should have known that they were buying time to play with the numbers and make it up on the financing or ‘the back end’ as they call it. They think people are idiots and when the finance guy saw he was getting nowhere with me he knew that I found the extra $ 2000 he was tacking to the finance on top of bogus license fees that he had no clear explanation for.
The other funny thing is that when I signed the initial contract they tacked on an $ 810 delivery fee which they insisted I initial on the contract. That’s when it started smelling fishy.
I walked out from the finance office and the next day bought a car from a legitimate dealer with my pre-​approved Credit Union 2.99 loan. Good riddens Nemet Hyundai.

I gave them 3 stats for. First they have done what I asked for (returned the car). Second they didn’t gave me any headache to return it. And third they took out charge. I have only 2 complains these are first very pushy sales person. And second I had to unscrew carplats my self.
You should take care of your customers. I think.

I took my 2012 Hyundai Elantra Limited Sedan in for service this morning. My check engine light came on last evening on my husband’s way home from work, so we scheduled an appointment online for this morning at 7am to have the car diagnosed. Our confirmation number for the appointment was X08809582Q.
My husband arrived early for the appointment at 6:30am and waited for the shop to open. When it did, he provided his appointment confirmation info which clearly states that the purpose of the appointment is a «check engine light diagnosis.» We were refused service by the tech and by Wayne, the parts manager.
When my husband asked Wayne for the name of his boss, he refused to provide it and one of the women at the cashier’s window indicated that Wayne’s boss was Tommy and that he would be out all week.
Apparently Nemet Hyundai thinks it is appropriate to have a mother of a 15 month old infant who is also 8 months pregnant drive around in a vehicle that has the check engine light on. Horrible/​no service and will be complaining to hyundaiusa corporate offices when they open at 6:30am PST in a few hours.