The UPS Store

Jamaica, United States

1.8

18 reviews

Accepts Credit Cards

Contacts

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Telephone:
+1 718-658-7000
Website:
jamaica-ny-5422.theupsstorelocal.com
Address:
153-01 Jamaica Ave (Queens), Jamaica, NY, 11432
Jamaica
Nearby public transportation stops & stations:
100 ftQ83,Q83 LTD, Q110, Q111, Q112, Q113
450 ftJamaica Center - Parsons/Archer (E,J,Z)
580 ftQ6, Q8, Q9, Q24, Q30
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Bussiness info

Accepts Credit Cards
Yes

Today

Today –
Local time (Jamaica) 12:25 AM Sunday, June 22, 2025

Business hours

Monday 8:30 am – 7:30 pm
Tuesday 8:30 am – 7:30 pm
Wednesday 8:30 am – 7:30 pm
Thursday 8:30 am – 7:30 pm
Friday 8:30 am – 7:30 pm
Saturday 9:00 am – 5:00 pm
Sunday –

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18 reviews of The UPS Store

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Place rating: 1
FRESH MEADOWS, NY
They deserve NO stars. Why have a sign stating when you open and close but you never follow it?! They are suppose to open at 8:30am but they never open on time. It is always 20 – 60 minutes later. Luckily I’m close by. I’ve learned to call before I leave my house since they appear to me operating on another time zone.
Place rating: 3
East Elmhurst, NY
I didnt have any issues with the staff that others seemed to have since we packed everything at home and only needed UPS to ship the prepaid packages out. There was only one guy working there from what we could see. He wasn’t exactly friendly… but we didnt really expect him to be after reading all these horrible reviews.
Place rating: 1
JACKSON HTS, NY
I went there w/​my box, tape and scissor. He offered to pack it for me, when I bring it over he said $ 2, i asked him for what? He said for to pack the package, but I have my own tape and scissor?!? He said I have to go pack it outside, I can’t pack it in here…
WHAAA…they won’t even let u use a table to pack ur stuffs??? Never came across anything like this!
Place rating: 1
New York, NY
I needed to had something printed from a USB stick. I was told that for 26 pages, it would cost me $ 19 and change. Not posters, nothing color, just the standard office size pages black-​and-​white document. That’s insane. I went somewhere else, got it done under $ 3, which is about the norm. The explanation as to why they charged so much was as idiotic as the price. Some nonsense about having to access the computer multiple times at $ 3.## each and being only able to print a few sheets and at time and something or other. She couldn’t even tell me the price per page. Printing documents isn’t a cutting edge technology. This isn’t 3d printing a statue.
It’s worth it to get on the train and travel 20 minutes out of your way, rather than to walk a block to get here for anything. Which is precisely what I ended up doing.
Place rating: 1
Ridgewood, Queens, NY
$ 3 for a foot of tape! And if you don’t ask they have no intentions of telling you what the charge is for. This place flat out sucks! The worst customer service on display.
Place rating: 1
Fort Washington, MD
I went in with a prepaid label and asked to purchase a box. The lady, Alana, was snappy and rude about the box. So I left to purchase elsewhere. Returning later, another customer placed her boxes on the counter to be weighed. Alana told her to remove the boxes and place them on the floor. when the customer did not move fast enough, she threw the boxes on the floor and called the police to remove the customer! So incredibly rude. I left immediately, and will never return again. Post office it is from now on
Place rating: 4
Flushing, NY
I came to this UPS location because I needed to return something that I ordered on Amazon prime. I never had any issues with this location as I always have my packages prepaid.
The representative was fast and took my package. However, he said I should not tape my label in the future. I tapes the borders where the barcodes are not affected. I don’t know why he was so nitpicky about that, but if that’s an actual rule, then that’s fine. He just said I couldn’t do that the next time and I would have to use 2 inch tape, not scotch tape. Tape is tape isn’t it? I just felt that they wanted me to buy tape from them. And that is why I’m not giving this a store a 5 star.
Place rating: 1
Mesa, AZ
These people are rude, incompetent and down right stupid. I work with UPS stores all over the Country sending clients that don’t have computers up to their locations to pick a file for them to print. The first person had no clue how to even check for an email that I sent. Then when I called back to make sure they got the test email the lady said she was too busy to check the email!!! REALLY And just hung up on me. Then I called back and she immediately put me on hold and never came back RUDE!!!
The owner of this store better wake up. If you think your the only game in town, think again!
Place rating: 1
Los Angeles, CA
I had a terrible experience at the ups store #5422 at 153 – 01 Jamaica ave. Jamica NY with an associate named Rose. I came in lost in a new city with a dead phone asking to charge to get some help getting to my hotel. She said no. So i paid to use the Internet to find directions and plugged in my phone to the computer since she made me buy an hour though I only needed a few minutes and she made me unplug it even though I paid for the computer time. Which resulted is me getting lost again. She was extremely rude. It takes a lot for me to write a bad review at all much less hours after I’ve calmed down but this is nessesary. Extremely unprofessional and not at all a compassionate human being. I hope this is not how ups runs their business with people like this.
Place rating: 2
Brooklyn, NY
I have so many gripes with this place. They must be functioning on their own timezone. This location is «privately owned,» as they were kind enough to point out to me. What does that mean, you may ask?
They close/​open at a specified time? WRONG, they can and will function at random odd times for example 8am becomes 8:27am (opening) or 8pm becomes 7:31pm (closing)
IF, you ever make it inside, before or after work, the employees are pretty nice. My advice to you visit only as an absolute last resort, because leaving work half an hour early can’t and won’t help you. As you’re running up the block to try to make it, they can and will close the door in your face, despite the fact that the location says it will be open for another half hour… because they are privately owned.
Place rating: 1
JAMAICA, NY
Worst UPS Store ever! They nickel and dime you for everything. I brought a package to be sent back to a clothing company. The tape I had on the package started to lift up. I asked the associate if he could put tape on it he didn’t say, yes all he said was, «It’ll be a $ 1.» Um ok… I said to tape it? He said yes. WTF?! I’m highly annoyed.
It’s 1 piece of measly tape but you’re charging me? Wow!
Unilocal really needs to design a rating where if you think a business does NOT deserve a star you shouldn’t have to give them one!
Place rating: 5
Briarwood, Queens, NY
Fast service got me out of there in no time piece of cake, used it to return textbooks from online
Place rating: 1
JAMAICA, NY
I will not be returning here. I don’t make scenes. Never have in my life. For the first time I made one in this store. Unprofessional.
Place rating: 3
Hillcrest, Queens, NY
Went there on anther occasion, I needed to ship things back home, and although helpful, they were training staff in front of me, and they took a long while.
Place rating: 1
Jamaica, NY
Incompetence would be an understatement. I had a PO Box here and they kept putting other people’s mail in it. Leads me to believe that they charge multiple people to use the same box. They’re supposed to reject mail that is sent to occupied boxes but they don’t and they charged me to 25 dollars to fwd me one item in my box that wasn’t even addressed to me!!! I was dumb enough to pay for an entire year (don’t even ask how much that cost) and didn’t even use it for four months because i kept getting other people’s mail in it. Also, the female «manager» is beyond awful, rude and completely unprofessional. If you get a female on the phone, hang up and don’t even bother speaking to her because she won’t help you with anything but raising your blood pressure. They should just close this place down, it’s a rip off and a waste of space. AVOID AT ALL COST!
Place rating: 3
Manhattan, NY
Shipping is expensive, but staff seems pretty friendly and willing to help.
Didn’t give my money to ups, decided to just go with a flat rate box with the USPS, much cheaper.
Had to return some items for return and repair, location is close to work dropping off prepaid packages was simple and fast.
Place rating: 2
Jamaica, Queens, NY
they were charging me $ 24 for package that 2 pounds, lol what a rip off.
Place rating: 1
Brooklyn, NY
This place sucks! Be careful they will try to charge you more!