Jekyll Realty

We rented a house on Jekyll from this group. Everything went well until the sewer backed up in the master bedroom bath, They did send out a worker w vacuumed up the floor did send a plumber. Not sure what he did, but he told us this happens a lot at this house. Then he proceeded to tell us to be careful in using that bathroom or it could have the same problem. We did not use the bathroom the bàthroom all that night.
The next day my wife went to the office to complain. The guy in the office was very rude to my wife. However, there was a woman there that came up with a solution. They did not have available properties for 10 people, but the property next door could sleep eight and they would gice us to roll-​away beds. That worked for us and we proceeded to move all of our items to the second home. This took a lot of effort and ruined all the morning for us and our guests.
Before we moved though another man came to house to inspect the problem. he was very rude and argumentative with me. Though I will profess I was very upset at the time. he denied that the plumber would have said the problem has happened in the past. When I told him I considered the problem a sewage leak to the floor he gave a face like I was an idiot. I told him not to do that again and he said why are you blaming me? I asked if he worked for Jekyll Realty and he said yes. I said that is why.
The rest of the week was uneventful except we were able to enjoy our stay and visit with family. I have three major issues:
1. Why do you rent a property where you know you have a problem with sewage backing up? As a property management company you should have the owner pay to fix this.
2. Why were they so rude with us on two occasions? We paid our rent and they acted like we were expecting too much from them.
3. There was no offer to provide any consideration for the issue and our inconvenience. Not even a simple «We apologize for the problems and will fix this». After 40 years of being a customer service manager I know what should be done and Jekyll realty for the most part is incapable of delivering good service,. With the exception of the one lady that helped my wife. I wish we had her name so I can mention her.

My family and I have been using Jekyll Realty for 3+ years. They have always been knowledgeable, friendly, and professional. There are other realty companies on the island, but we never bothered with them, as Jekyll Realty always did an outstanding job. They have hundreds of houses to rent for your vacation, and their website (they have an app, too!) is easy to navigate, which makes looking for a vacation rental THAT much more fun!