Alpha Moving and Storage

This company is by far the best when it comes to getting things done the right way. My husband found this company though the Internet, I looked them up on Unilocal to see where they stand customer service wise, and I was a bit skeptic. But I wanted to experience this for myself although this move was crucial to my life. I was moving from NY to Houston! The representative «Heather» he spoke to for this company was very skilled when it came to customer service. She took care of all his questions & worries he had. Someone came to our house & did a free estimate for us, which is beyond kind because now a days you usually can’t find kind folks willing to do that for you.
The day of packing arrived, the 3 men who came were very professional. Spoke with respect & handle all our stuff with care. I was beyond thrilled seeing the way they worked to please my needs & concerns. I had a few kinks I wanted to work out & rest assured the owner took care of all my worries; he was the sweetest thing ever!
My things came in less than 12 days! I was jumping for joy because most companies take up to 30days!
All my things came just the way they packed it, nothing was broken, the guys who delivered it were also respectful & courteous!
Thank you guy so much; I look forward to having you guys cater to my in-​laws & parents when their ready to come down to Texas!
These guys are the best there is!!!

Great Job Alpha!!! I’ve used Alpha several times locally and was always pleased. This time I used Alpha to move me to CA and they did not disappoint. I was informed of the whereabouts of my belongings the entire time and delivery was flawless. The staff is always pleasant and extremely professional. I would not hesitate to recommend them to friends and family.
Thank you!

For 8.5 years, I paid before or on the date of my bill. I always let them know where I was.
They lost 57 years of my life.
Thy offered to give me about 5−10k.
I had paid 25k.
I sued them and they dragged it out for a year so that I settled out of court.
The whole process is exhausting, but if you have anything valuable and intend on leaving your items there for 6months-​year, be prepared for the worst.
The current owners violated NJ state law 3 times with me, moving my items 3 times without my permission in writing.
They are nothing but sociopaths whose bottom line is a long con.
After one year of paying my attorney, I finally settled with them. I had gotten over the irreplacables and wonderful antiques, but advise anyone who is even contemplating using them as a storage facility and not an immediate move to NOT do it. lled and stalled until I could not take it anymore.
You are dealing with the scum of the earth with these people.
Even my daughter who waited 4 months and had very little stored with them when we moved to CA, had her huge TV missing. She was smart and had kept her insurance.
For me to keep the insurance and pay them was impossible.
I would always call and see how are my things.
Oh just fine. Wonderful. Safe.
Until, it came time to really settle down 8.5 years later and then everything was gone.
Be aware.
They have NO license to be storing and moving.
And they will move your items whenever they feel like it w/​out abiding by NJ state law that requires them to send a certified letter 30 days prior to the move and your signature.
They moved 3 times and I never received a certified letter. And I always told them where I was so their monthly bill would come to my homes.
Notice how the happy reviews are up front and always quick moves.
DO NOT ATTEMPT to STORE anything there. Because it will all be gone.
Did you ever hear of sociopaths?
It has their names, Avi, Amir, etc. so many owners it’s impossible to find them all.
And attorneys who refuse to take their caseThey stalled once with my attorney, because they said they had to get new attorneys.

Literally, this is as good as it gets. I don’t know where to begin. I always take the ratings on Unilocal with a pinch of salt. So, I decided to use them inspite of Unilocal not showing a good rating. I was looking for a moving company to move from Woodbridge, NJ to Hackensack, NJ end of December. I contacted Alpha couple of weeks ahead and spoke to Beth. She explained me clearly as to how much the hourly would be and there would be a minimum period of 4 hours for which they will charge. I was okay with it since it was going to take close to 5 hours. Humborto and his crew showed up sharply at 8 am on the day of move and sprung into action as soon as they got in. They packed everything carefully and were out of wood bridge by 10 and they got to Hackensack around 11am. They took couple of hours to unload everything and assemble all the furniture. They did a stellar job especially considering how bad the weather was on that particular day. It was raining cats and dogs for most part of the day. I tipped them well and they were extremely pleased.
I would use them for my next move without a doubt. Thanks Alpha for making our move stress free

Missing items, damaged items, and unresponsive customer services
I moved from NJ to CA recently with this moving company. (Company, if you wanna verify, my reference ID is 18 2433L)
When the movers arrived my new place, I realized that the movers in CA were not this company’s staffs.
Yes, this company hired another moving company to deliver my items without any notice in advance.
Well, I am fine as long as my items have been delivered without any issues.
In fact, they are missing my 3 items + boards for my bookshelf. Also, my desk is damaged.
For customer services, every time I call them, they were not that friendly.

I’ve used Alpha twice in two years now. Both times, the service has been exceptional. Movers have arrived on time and tried their very best to complete the move in a timely manner (under the estimated time)
Their entire team is great and extremely professional. Andrew has been my moving consultant both times and was able to successfully allocate the same movers from my first move. If you’re on the fence about Alpha, I sincerely hope this helps you make the decision in Alpha’s favor. Cheers!

I recently moved and I had a lovely experience with Alpha. The guys were super nice and fast. They finished 30 min sooner than they had quoted me. Everything was moved without a scratch. They were up front about any possible extra charges and overall it was totally reasonable.

We used Alpha Moving to move from one coast to another and were disappointed both by the quality of services provided as well as company treatment of its clients.
— Missed delivery deadline: the company promised to deliver everything in a couple of weeks and the the standard deadline is 14 business days. Our goods were delivered only 7 days after the deadline and the company even didn’t bother to communicate to us any delays. On the top of it, the company refused to compensate and pay for hotel accommodations, as it should.
— Damaged goods: we paid to the company extra fee to handle/​pack our expensive beautiful big dining table. When the table was delivered, all corners were damaged. Of cause the company refused to compensate this as well.
— Unethical behavior: Alpha Moving employees lied on many instances about quality of services provided, delivery time, and the most important, our rights and the company responsibilities. During the move, movers threatened several times to cancel the move and leave, and stopped working each time we asked them questions about the company liability, refused to sign empty papers, or refused to waive our rights.
We tried to settle all issues directly with the company, but the company reps were very defensive, and after we filed a complaint, offered a ridiculous compensation of about $ 150 (basically, one night at a hotel). It looks like we need to go to the court.
We highly discourage you from using this company.

KNOW YOUR RIGHTS when you move by thoroughly reading
Alpha Moving & Storage blatantly violates federal law – namely with not offering Full Value Protection (FVP) of articles.
When we selected them to be our movers, we naively thought they were a good company based on their Better Business Bureau rating of A+. After dealing with this company and doing more homework on these types of companies, I now believe BBB ratings are absolute garbage.
Alpha Moving claimed that they didn’t offer FVP because it was a type of insurance and they are not an insurance company. They said if we wanted protection of our home goods over the 60 cents per pound that they would compensate for damaged goods, then we would have to purchase additional insurance. THIS IS A VIOLATION OF FEDERAL LAW. However, when we challenged them on it they threatened to cancel our move right in the middle of loading the truck with our things. We were basically trapped in this situation – if we didn’t waive FVP, they wouldn’t take our things and we couldn’t move out of our apartment. I suspect this is how they typically get away with not offering FVP – by making customers sign something on the spot, lying to them about the interpretation of the law, and threatening to stop the move if they don’t sign.
Do not use this company. They are liars and fail to do business honestly and in accordance with federal law.

I’ll keep it brief until I feel like expounding on the subject: Alpha Moving lost half of my belongings. When I became irate (they delivered someone else’s disgusting mattress), the schmuck on the phone said «I don’t appreciate your sarcasm». My bass guitar, antiques, loads of sentimentals, all gone. I assume they were stolen by people connected with the company, otherwise these guys are just completely incompetent.
These people should be out of business by now.

I used Alfa 3 times while moving places in New Jersey. First two times were a charm with no broken furniture, reasonable prices and quick packing/​unpacking.
The third time wasn’t good — hence the one start rating. Almost every furniture piece was scratched, two boxes were smashed and the packing material charges were over the top.
They used to hire permanent staff and now, I found out, this practice is gone. So as a result the quality went down dramatically.
Next time I will try other movers.

Used Alpha Movers for my first move and was extremely happy with how everything turned out. The movers were very nice, quick, and efficient. They knew exactly what they were doing.
I decided to call them again for my second move and was quoted a much higher price which I thought was weird because I was moving from an elevator to elevator building (The first move, I moved from a walk up to elevator.) and was taking less furniture since I was buying new ones that would be delivered to my new apartment. I got a much better quote from a different company which had better ratings and decided not to send in the letter with the info/​CC.
Today I got a phone call from Diandra asking if I was going to send in the paperwork for my move which is tomorrow! Giving me and attitude she said it was nice of me to contact them back and inform them that I was not going to use them. Since when did getting a quote mean that I was going to def use your service? If I spoke to you a month ago and did not send in my paperwork, what would make you think I was planning on using your company for the move? And then you decide to follow up the day before? I’m glad I decided to use a different company!

Unfortunately, the second time around these guys really missed the mark. Where do I begin?
First of all, I called for a quote and specifically requested that I get the same foreman, James, that moved my stuff last time (you know, the guy who sucked up his cat allergies like a man and moved my heavy stuff like they were sacks of feathers). The lady who quoted me gave me a reasonable price — though it was almost 25% more than the last time I moved. She also put down that I requested James. I thought sure, the increase is probably due to inflation.
After receiving the quote, I noticed on Unilocal that they had a deal: $ 50 for $ 100 worth of moving services. I called to see if I could apply this to my move, but the woman told me no, this only applied to new customers. What? No where in the deal did they mention that. Kinda shady, especially since I’ve had this 5 star glowing review of them sitting here for years now… no matter. I can live with that.
What I couldn’t live with was how on the day of our move, it was not James but some other dude that was the foreman. And when he arrived, he took a look at our stuff and came up with a whole new quote. By the time the move was over, we were charged $ 125 more than what was quoted — that’s 25% more than we agreed to pay! What’s worse, he gave us a guideline of what was expected, tip wise, so that if we didn’t pay up we would basically burn in hell. Or at least feel really really bad. So we tipped even though we got ripped off.
And the kicker — they broke my bookshelf and somehow destroyed one of my bar stools. How do you manage to break a bar stool when it weighs like 15 lbs? I called to ask if this would be reimbursed, and they routed me around until I had to call a third party insurance company which informed me that they would, after tons of paperwork, reimburse me $ 6 for the damage. I said forget it.
While the crew was hardworking, due to the shadiness I’m never using these guys again. Nice work Alpha for screwing up your glowing review.
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UPDATE 6÷14÷12:
The owner of Alpha called me upon reading my review and tried to see what he could do to remedy the situation. He agreed that they really messed up from the time of the booking to the move to casting me off to the insurance company. He did refund the difference of my move and the quoted price. I appreciate the effort and his patience listening to my complaints.

These guys were great, even from the initial contact. No damage, friendly workers, kept to estimate. Moved my Mom from JC to Toms River with no hassle. Highly recommend!

Well, we went back to Alpha when it was time to move again — and apologies for this much belated post. I very much need to start this review by explaining why it is getting such a high rating from me (given the negative experiences I list below). The most important part was that our foreman (and two of the other 3 workers) was very professional and made our life easy. Given the estimated volume of furniture/​boxes compared to the actual volume, it might not have all fit into the moving truck if not for the expert stacking/​packing by the movers! Also — Alpha’s price, even the adjusted higher price, was a few hundred $$ less than our other quoted prices. It is for this reason that I’m giving them 4 stars. Of course, if they hadn’t made the mistake of estimating the volume of our stuff, we wouldn’t have had some of the problems anyway. Or — we would have had to pay more bc it would have cost 2 trucks!
So, the good things were that the prices were still reasonable, and the workers nice/​careful. We didn’t lose any boxes this time, and didn’t find any scratches or ripped stuff.
The bad things were that Bruno (the same assessor as last time) left out a bunch of stuff when he did the assessment. This included two big wardrobes. Therefore, the quoted price of $ 800 had to be increased to $ 1100 when the movers discovered the mistake the day of. Also, one of the 4 movers was new, and had NO idea what he was doing. he was a lot more of a hindrance than help.
That being said, everyone was super cool and worked very hard in the sweltering heat (late May). Of the 4 guys, the one useless one was this college kid who had ZERO experience, and our move would have taken less time if someone else didn’t have to explain EVERY step to him, including how to wrap and lift things…
Overall, I would definitely call them again the next time we have to move, although I would probably request 4 EXPERIENCED movers, and be a bit more careful about what has and hasn’t been marked down by the assessor.
Also — customer service was amenable to negotiation when we called to schedule a quote. They already had our prior info in their system. Had make a few calls w/​the manager to see about other price alternatives (such as a capped rate). It would have been worth it if we didn’t have to increase the price at the last minute due to the inaccurate evaluation.
The consumer part of me thinks that Alpha should have just taken the loss bc it was THEIR evaluator who gave us the quote. After all, if all companies «accidentally» left things out in the eval so that they looked attractive to those of us choosing between companies, only to jack up the price on moving day, everyone would have low quotes. Of course, the reasonable part of me says, well, it’s a mistake and I don’t want to penny-​pinch about something that I would have had to pay for anyway. At the end of the day, the price from Alpha was still lower than the quoted prices from their competitors. We might have had to get a second truck (a lot more $) if they had assessed us correctly — but thankfully, the experienced movers packed our stuff in like sardines and everything (barely) fit!
I’m giving them 4 stars is that I would go back to them the next time we needed to move — although I’d be a bit more careful/​specific about the quote and man-​power.

During the confirmation call I was told that I could pay with credit card. During the move day the leader acted as if I was crazy to believe I could use credit. This made me go over my packages to find my checkbook.
At the end I signed a check almost $ 100 over the estimate because they used a couple of rolls of packing tape. I was also provided a survey to fill in front of the leader.
Bottom line, the move got done nothing was broken, but I had to pay about 25% more than estimated and was a little frustrated with the incorrect information.

Thuy
July 23^rd, 2011
One of my Tenant used Alpha Movers to move to Hoboken, in a 1bedroom apartment, last week.
This was one of the worst moving company that we ever had experience with.
The movers were inexperienced, broke several items, made a few damage in the hallway and the apt.
The movers were also rude and sometimes offensive.
I would never recommend this company for any kind of service.
An other important observation: never hire a moving company with hourly payment, because they will do everything they can to extend the time to the maximum.
PLEASE DO NOT USE ALPHA MOVING & STORAGE FOR YOU MOVING DAY. They will damage your place and won’t the damage that they have cost.
HORRIBLE HORRIBLE COMPANY

We have used Alpha Movers for moves twice in the last 2.5 years and had great experience both the times. They sent someone to give an estimate and the estimate was accurate. The reservation process was smooth and the acceptance of credit card was an added plus.
The moves themselves were pretty good. Movers were courteous, efficient and very professional. Based on our experiences, I have recommended Alpha Movers to a few friends and all of them were happy with Alpha Movers. I would be happy to recommend them again.

The movers though they did a good job packing and ensuring the furniture doesn’t get damaged. But very very bad attitude. They would demand money upfront as if we are not going to pay… If you don’t give the check upfront, the moving guy says he won’t unload the furniture. in other words. these guys really know how to harass people and then the sales guy says their just doing their job. I would not recommend Alpha to anyone!!!
Just a piece of advice — always settle for a flat rate with a moving company and specify how much furniture/​boxes/​etc you have so that way you don’t pay extra… thanks!

I would never ever use Alpha Moving again. This company has been very shady to work with. I only chose this company because the reviews were pretty decent. Please be warn though. Here are my experiences.
I had scheduled the movers to come Sunday 8÷29÷2010 in the morning at 9 am. They assured me they would be on time. In addition, I had to correct the scheduler on the phone of the address I was moving to. They kept writing the wrong address for some reason.
So when Sunday morning came, the scheduler leaves me a voicemail saying that there was a problem with the driver and he will be late. I assume 15 – 30 min late is okay. Maybe there was traffic. boy was I wrong. I waited til 10:30 AM and still nothing. I call the scheduler to complain and all they kept saying was that its not their fault. This was so unprofessional. I had paid a deposit of 150 and was suppose to do the move for $ 486 so believe me they were not cheap. I should’ve gone with a more reliable company.
After hours of debating and wanting to cancel, the company offer me to do the move for 110 less (so $ 376) total and rescheduled appointment of Monday ⁸⁄₃₀. I said okay. When Monday 9 am came, the movers were half an hour late. THESE PPL DON“T KNOW HOW TO BE ON TIME.
Prior to even starting the move, the mover wanted to go through the documentation. He tells me that the total is $ 406. I was like wat the hell… the guy said $ 376. So we get on the phone with the scheduler and is arguing for a long time. Eventually they agree to the $ 376 price.
The move itself was okay. The movers were pretty efficient. But when it came time to leave Jersey City and have them meet me at my new apt in Brooklyn, it took them 2 and half hours to get there. And once they were there, they called and told me that they were at the wrong addres. even though i’ve told them countless times what the correct address should be. Because they were so late and behind schedule, they rushed to unload my stuff. I had to pitch in and do work to unload my stuff too. Then they made us remove all of our belongings out of the boxes. I thought the boxes were for us to keep especially since we paid almost 400 bucks for the move. Definitely the worse moving experience ever.
They had pissed us off one too many times. Next time I am going to a more reliable moving company.