H & M

Jersey City, United States

2.1

Closed now

17 reviews

Contacts

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Telephone:
+1 855-466-7467
Website:
www.hm.com
Address:
Newport Centre 30 Mall Dr W, Jersey City, NJ, 07310
Nearby public transportation stops & stations:
690 ftNewport
0.2 miNewport (PATH)
0.3 miHarsimus Cove
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Today

Today 10:00 am – 9:30 pm
Closed now
Local time (Jersey City) 7:59 AM Monday, June 2, 2025

Business hours

Monday 10:00 am – 9:30 pm
Tuesday 10:00 am – 9:30 pm
Wednesday 10:00 am – 9:30 pm
Thursday 10:00 am – 9:30 pm
Friday 10:00 am – 9:30 pm
Saturday 10:00 am – 9:30 pm
Sunday 11:00 am – 6:00 pm

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17 reviews of H & M

No registration required
Place rating: 2
Bay Ridge, NY
Decent size h&m but this store always seems to be a mess. The workers do ask if you want help which is nice, I just wish things would be a bit more organized. When I came to the register there was no one on line but the gentleman who was the cashier seemed to be annoyed I was paying for my clothes. He didn’t acknowledge me or say anything at all. He then grabbed the receipt and flung it that it fell on the floor. I’m not sure if he was having a bad day or if that was his poor customer service skills. I think he’d be better off in the stock room. If I’m ever in need of a last minute shirt I would come here other wise I’m off to a different h&m.
Place rating: 3
New York, NY
Hanging out at the mall with my daughter. She was looking through H&M. If I don’t need anything I just look and keep moving. Prices are reasonable. This is a good place to get cotton clothing. I would check items closely for defects. Mass production is hit or miss. I always try everything on. Sizes are deceptive.
The best time to shop is at the end of the season. Stuff sells for almost nothing! Just remember common sizes are usually gone by then. Items with flaws are left behind!
I did notice the store feels huge and spacious. Lots of space that we do not have when shopping in the city. It is a pleasure to be able to walk through aisles. It’s also easy to look through merchandise that is not crammed on the clothes racks!
We will return…
Place rating: 1
New York, NY
Probably the worst h&M I’ve been to. Extremely disorganized and messy. Too many clothes stacked on one rod to a point where you need to take down half of them to even see the size.
Place rating: 4
Dumont, NJ
After reading the reviews I was really hesitant coming here. But I was pleasantly surprised. The staff was kind and cordial. Music was not loud. And the place was clean. The sales racks could have used more maintenance but that is always expected away sales racks. I had a really pleasant experience. Maybe they got new management? Either way, whatever they’re doing is clearly working.
Place rating: 1
Jersey City, NJ
You know, for a store that is actually relatively small compared to its sister stores in NYC, the employees here have a hard time managing the clothing racks and displays…
…hmm, well, if they were not forced to have everyone on register to deal with the busy rush hour crowds that come over here, they would be able the keep the store floor tidy, have a attendant at the dressing room, greeters at the door…
…but with the general attitude of the people that work here (nasty) exacerbated by the loud, throbbing music that is more suited for a club than for a shopping experience (don’t tell me your manager really lets you play uncensored Power 105.1 all day like this), I think I’ll just walk the extra block to the Newport PATH to shop in the city.
Place rating: 1
Secaucus, NJ
WORST H&M EVER! No wonder there aren’t people in the store. LOUD music playing, and staff can’t even hear you. So I can’t find anyone in the cashier, so I return the shirts I tried on, now this guy shows up and asks me to button the shirts up. They were already buttoned up, but to expect the customer to do store worker’s job is outrageous. When I asked if he could do it for me, he said, oh – you are supposed to do that. WTF?
Place rating: 2
Jersey City, NJ
No service and very long lines! Do not shop there if you hate wait or dig through racks, which is a shame because I would have spent so much more money if the line wasn’t 22 people deep with on 2 cashiers on 1 floor
Place rating: 1
Upper West Side, Manhattan, NY
Absolutely horrible service. They never have enough cashiers working and you stand in line for 15 minutes. Employees aren’t professional either.
Place rating: 3
Jersey City, NJ
This store is not my first option when it comes to shopping in Newport mall but it does have a decent selection at times. Those times totally depend on whether luck is in your favour though. I have walked out of here empty-​handed more times than not. The employees were helpful enough mostly and have helped me to find stuff in-​store that I had found online. The men’s section seem to be better-​kept than the women’s section but some of the items seemed to be in random order. The selection is quite limited so you probably wont miss much if you decide to skip the store on your mall visit.
Place rating: 4
Bayonne, NJ
This update is in defense of this location against all of its negative reviews about its lack of «cleanliness». I just want to say as the employee of rival Forever 21, maintaining a fast-​fashion store in Newport mall is no easy feat. A lot of the element that shops at this mall are extremely careless and rude. Not saying all customers are like this, but a lot are. I see it daily down the hall at work. These employees basically work long and hard to put away all of the fitting room clothes and clean the displays, so don’t knock the employees, blame the careless customers and even the company for not putting enough people on the sales floor to keep the store neat.
Place rating: 1
Jersey City, NJ
I wish I knew who to blame for this store’s horrible state! But every time I walk around the store, I get the impression that it’s just too understaffed to keep up with everything. When the only four/​five employees are all stuck on register, there’s nobody left over to keep things organized.
And it shows! The store is always a wreck! Kids clothes strewn all over the men’s section. Clothes in PILES on the floor. No rhyme or reason to how things are arranged on the racks. And the women’s section is just as bad (I know this because, to make matters worse, the men’s dressing room is NEVER open and I always have to shove through the crowds to the downstairs women’s dressing room to try anything on).
Hiring a floor walker or two to help keep things tidy would do WONDERS for this store. Until then, I’ll be doing my H&M shopping in Manhattan where the store are actually kept in decent conditions.
Place rating: 1
Jersey City, NJ
This store is consistently a hotmess! This pic is from 11:05am opening. Sh*%! everywhere always!
Place rating: 1
New York, NY
poorly managed. the store manager was not available and some rude employees. they need to fix this.
Place rating: 1
London, United Kingdom
This place is a train wreck. The men’s department at least. Clothes all over the place, including thrown on top of displays and on the floor, which usually has trash too. No room to actually move around when more than 5 people are in the store, never mind when parents bring in their strollers.
Also, on my last visit, I nearly left as I had been in the queue so long (only 1 cashier, on a Saturday) listening to the worst, most offensive vocoder-​driven music.
Place rating: 2
London, United Kingdom
Perhaps it’s because I’m used to H&M locations in Europe, but this location is a bit odd. POUNDING music, messy & mismatched racks, and generally just a bit chaotic. I tried to find an employee to answer a question about an item I was looking for, and none were to be located (that I could see). Meh.
Place rating: 4
Jersey City, NJ
For a long time I used to walk out of H&M empty handed. Lately I can’t seem to stop shopping at H&M.
It’s convenient to have a store close by; although on second thoughts not very good for my wallet.
This particular store isn’t really as crowded as the one in the city. Wish they had more people at the counter. There’s always a line at the counter. I can usually find clothes in my size. The quality of the clothes is nothing great, mostly polyester stuff. But it’s a good place to shop for trendy items and basics like striped tees.
Place rating: 4
Jersey City, NJ
Less chaotic than H&Ms in the city, walking distance from my place, and no sales tax! A bit disorganized, but I like the thrill of the hunt. Size 2s and 4s abound. Hooray!