Pep Boys

Great overall experience. Called and got an estimate on Monday, dropped the car off on Tuesday and had it back by Wednesday. I had them replace my catalytic converter, not only did they give me the best price, but they applied an extra discount for the extra time it took. I dealt with Avery throughout the entire process. Cool guy who made the process a breeze. I don’t no a lot about cars, but from the research i did the price they charged me for the parts and labor was more than fair. I will definitely deal with these guys first before going anywhere else.

Thanks to Kyle, Justin and mechanic Tim for solving a huge engine leak. Honest, accurate and dependable service. I appreciate their knowledge and desire to get to the bottom of the problem and fixing it, They even stayed late to see the job done. Definitely will be a returning customer for general maintenance and those surprise repairs. Thanks!

OMGness! ! I went in to buy 4 new tires because everyone was telling me they were bad and going flat. They are low profile tires. I knew that they were not that old, but hey, someone wants to buy you new tires, what would you do?
So I’m fixing myself a cup of coffee and they come in and ask me why I was getting new tires. So I told them. And was told I didn’t need new tires. How many companies will turn down a sale like that? !
Needless to say, when I DO need tires, you know where I’m going!
Honest people are hard to find these days, and these people are as honest as they come.
I will recommend them to all I know! Kiddos Pep Boys!

Very Shady, employees are nice, but not reliable. I was told I could bring my car in to get looked at but they couldn’t that day and said it would be done tomorrow. Took several days before it was looked at. After completing repairs they suggested, my car still didn’t work. They suggested another repair but were over charging for parts and labor. Took my losses and went to another shop. I would avoid this place, they are obviously understaffed and over charge.

These guys are great. Did an awesome job at a below fair price. They were a little behind the time they promised however but made up for it by offering 10% off. I would highly recommend John to take care of your car.

Shout out to Pep Boys in Johns Creek for not charging me $ 600 to fix my AC like another auto shop in the area. Instead they fixed a broken connection and refilled my freon FOR FREE! They were honest with what was wrong and didn’t try to cheat me out of replacing the entire part. I will only bring my car here for now on! Thank you!

Good, not great. Had the parts that I needed, but seemed indifferent in getting the work done in a timely manner. Went in for some minor maintenance and was quoted 15 – 20 and despite not being busy at all, took nearly 90 minutes in and out the door.

OH YEAH, THEY SAVED THE DAY!
Imagine my shock when my husband announced that we would not have our van for Memorial Day. WHAT? I was stunned to say the least. I had already missed out on the Belk sale yesterday while waiting on him to finish a minor repair, now this. It seems that he ran into a problem while trying to change one of the rear brake pads.
I never even considered that a repair shop would be open today but my husband looked up Pep Boys and to our surprise, they were open. My husband talked to them about the problem and found out that they were able to address the problem today. We took the van right away and realized that were not even officially open yet. No problem, we complete the paper work and leave the van. We received a call shortly before 11:30 and it’s ready. YaaaaaaaaaaaY!
We leave immediately to pick up the van, and are good to go. They were able to use our part that was already purchased, (not everyone is willing to do this), and they returned the damaged part as well. Winning!!!

I purchased 4 tires and rear brake pads at this location. First of all, I would like to say that service is reflective of management. I dealt with Mr. John Lingerfelt, manager of this location. He was detailed, extremely knowledgeable, and ultimately courteous. He worked around my time schedule and tried to see that I was very comfortable, since I was waiting for my vehicle. He gave me regular updates on the progress of the service. All aspects of my transaction were explained. As is Pep Boy’s policy, Mr. Lingerfelt beat the price for my auto repair. I received a great price and the service was exceptional!!!

I love this tire place. I swear every tire place in this area (ahem discount tire) tries so hard to sell you on things that you just don’t need. This is the only tire shop in the area that is genuine and gives you great prices. I would not go anywhere else! I drive a BMW and I save a lot by coming here. Prices are reasonable and the people who work here are really friendly. I love this Pep boys!

These guys are so fantastic! Don’t know what I would do without them, they have helped me out about once a week since late October when one of my tires developed a slow leak that the dealership can’t find. John Lingerfelt, the manager has always made sure I have air added quickly and am on my way so I won’t be late for work. I’m so glad I’ve found a friendly auto shop that cares about its customers near my home!

This place isn’t like other Pep Boys, which is a good thing! Super polite staff, time estimates are always right if not sooner, and best of all they don’t talk to you like you’re inconveniencing them! They take time to explain things and are always very prompt.

I like Pep Boys service in general and I used to drive all the way to Peachtree Industrial to service my Dodge with them. But when I had a stalling issue recently, I had the tow truck drop off my car at this new location on Jones Bridge rd, because it’s much closer to my home. It’s nice that they had the tools, equipment and experience to figure out my complex stalling issue. After less than a day of troubleshooting and repairs they have figured out the issue and had me back on the road. People at front desk were nice and they provided me the opportunity to talk to the actual mechanic working on the car, which is how I think it should be done. Overall, I recommend this new location and its employees.