Johnson City Ford

Best car buying experience I’ve ever had. I highly recommend Jc Ford to anyone looking to buy a vehicle, amazing staff and smooth transaction. Thanks!

I had a terrible experience with this dealership. My truck was purchased from the dealership 5 months ago. The second day I had it I was on vacation and the turbo charger went out (its an ecoboost). Well that was covered and taken care of by the warranty. Two months later the Advance Trac system light came on (which meant loss of steering, air bags, and turn indicators). I proceeded to take it to the dealership where they told me my truck would need a whole new steering column which is around $ 2,000. I was told it wasn’t covered under the warranty and that I would have to pay that out of pocket, they then proceeded to tell me I could purchase a warranty for $ 2,000 and that, that would take care of the steering column. They wrote everything up on a sheet of paper, I returned to get my truck fixed two days later and when I went to make a payment on the warranty to get it instated they told me the warranty they had promised was no good. That specific warranty had to be purchased at the time when the truck was new!
They then proceeded to try to sell me a warranty that was less than the other warranty offered, that was in writing from the dealership, but wouldn’t promise that my steering column would be covered under the said warranty. They then told me to take my truck and kindly leave. So I returned home and called Ford Cooperate, they told me to take to a dealership of my choice (Mike Brown Ford Subaru) where the truck was looked at, and lo and behold I didn’t need a steering column. I was a sensor, and that my truck WAS COVERED UNDER A WARRANTY THAT THE TRUCK ALREADY HAD that I knew nothing about!!!
They showed a total disregard for customer service and trying to make things right and help me out. When I whole heartedly trusted this dealership with my hard earned money. But they also showed a total disregard for my safety as well as my family as I said earlier the sensor that was bad controlled power steering, air bags, and turn indicators (mind you none of that worked). All they care about is getting your money and to hell with you after words!!!
So needless to say I wouldn’t purchase a piece of bubble gum from this dealership. But I recommend that you go somewhere else unless you like being lied to and have copious amounts of money to spend on your vehicle. So Johnson City Ford get your money and reimbursement money from Ford!!! So stay away from this dealership and probably this whole auto group!!!
Sincerely,
One pissed customer.

I want to say first I did not purchase a vehicle from JC Ford. I have a fleet vehicle provided by my company. This vehicle has had several recalls that were due when I received.
My first experience was terrible. The part was on back order, taking eight weeks. This was a Ford issue, not the dealer. However, the issue with the dealer was communication. I called weekly to check status of my repair, with only two return calls. It came up a point that I refused to leave messages, holding for up to 35 minutes on one call in particular. The other calls took no less than 10 – 20 minutes each. When I was finally told he part was in I scheduled an appointment to pick up. When I arrived I was informed no one notified service the part was in so it couldn’t be picked up. I travel for work. This error caused me to miss two days of my job. I was told my advisor had quit, but she actually quit two weeks before this incident. This is more than frustrating. The gentleman I worked with was polite about the issue, but this was still an issue.
In addition to the issues with service, the «lounge» was shocking. There is no formal lounge to allow guests to feel comfortable, simply chairs in a dingy room with a TV that can only be viewed from four chairs. I’ve never dealt with a dealership with these accommodations. I’m accustomed to an area that provides work spaces, comfortable chairs, tables, refreshments, and WiFi. This is very important, as often guests will wait hours for service. Being able to work, or simply entertain yourself, should be a standard offering.
JC Ford needs to take lessons from their competition on guest services. It’s not all about the sale. Seeing service issues, I would hesitate to purchase a vehicle from this dealership.