TeleCAB

My name is Erik b. And I’m also a driver for Tele cab. Our drivers are hard working and courteous .we strive for excellence everyday to bring affordable transportation to the public.

I often call them a taxi, I do not know this time I can not use a cash card, I told the driver to take me home, he called the police it is too much to just only 10, the police came home I took with me to the police 10 the driver too much you also fierce I did your mother

I tell everyone I know to stay away from TeleCab based entirely on how rude they are, especially their insane drivers. They must hire anybody who walks in. I had one of their drivers follow me and scream out their window at me for no reason, and another who almost hit me and looked at me and laughed about it as he drove past. I hope they go under.

The fee to JUST GET IN THE CAB IS …$ 12 !!!
Ridiculous.
They said it’s because they are based in Joliet but they advertise as Will county’s premier cab company.

Was not please when calling there I spoke with Daniel she was very rude will I every use then on personal level no but it was from my daughter the state has contract with them and the state needs to take a look at there customer service is was very poor Daniel needs found another job she is the rudes person I have meet she has not customer service experience at all!!! When I called back spoke with Elisabeth she was very professional just waiting on John the Supervisor so I let him know about how poor the Customer Service Was Will The Company!!! And I really didn’t want to get them a star but Unilocal forces u give them a star!!!

I called and talked to two dispatch women. They were both extremely disrespectful. The older women actually called me stupid and swore at me. The younger girl did the same. Guess you have to be ignorant to be a dispatcher for Telecab. This is the story– At the end of my event my friend and I called for a cab. We couldn’t stand at our current location so I called and told them we had walked a few blocks down. I kept calling every 20 minutes and they kept telling me my cab was on the way. Then they kept telling me to walk back to the original destination. No amount of explaining that «we can’t stand there» would get these women to understand me. An hour and a half later we were still standing on the side of the road and the cab was nowhere to be seen. This is a horrible cab company. Never been so disrespected.

I always use a taxi service when I am out on the town. Usually these guys are great. This time however the lady on dispatch, Lori, was absolutely the most disrespectful person I have ever talked to on the phone. With über and other taxi services being available you would think they would appreciate good customers. If it wasn’t for the cab driver I would give this service a 0. Prices are fair, but customer service was terrible. Always nice drivers but the jerk on the phone is a cancer to this company.

Rarely am I moved to write a review. I do when service is quite superb or to the contrary. I’ll start from the beginning. I ordered a cab at 7:55am and was told that it would take 30 – 45 minutes but probably sooner because she was in the same town as me. After an hour of waiting I called back. I would get through, put on hold. The phone «disconnected» three times. The woman working in dispatch was rude and from the first call she did a lot of deep exasperated breathing like she simply hated her job. I asked her if my driver was delayed and she reluctantly radioed the driver for an ETA. I was told less than 10 minutes. 20 minutes later my cab/​van arrives. The van REEKED of smoke, I could barely breath. She had a passenger who she chatted loud with about her job and random inappropriate topics. My destination was less than 6 miles away and my charge was 16.50. After she charged my debit card she says «oh wait, there’s an additional 8 dollar charge because I picked you up in Plainfield». Which is the neighboring city, less than 5 miles away. My response «you were already in Planfield, you didn’t have to leave Joliet to get me.» I originally was going to leave a tip against better judgement, and asked her to remove the tip and charge my card the 24.50. Changing the charge from 16.50 to 24.50 was a hassle for her and the dispatcher. She cursed and discussed her dislike for the process and her annoyance. Overall, if I could give Telecab a lower star rating. I would. It’s exceptionally unfortunate that this is the only cab service in the Joliet area. I will avoid using this service at ALL cost.

They make it so difficult to get a cab. Once you call, they email a contract and want you to reply with your credit card info. The surcharge to Lemont was $ 17 and then additional $ 2+ per mile. So we paid over $ 30 for a 2 mile trip, which I suppose is cheaper than a DUI but it took forever.

I have been a lot lot of places, and these cab prices are insane! I do not know how it is legal! The Citizens of Joliet and surrounding area that have or choose to use a cab service should demand lower fares!!! This cab company has terrible drivers that have no concern for the safety of their passengers nor other drivers. They will rip tourists and visitors off it happened to us. Driven all over town and charged $ 40 to go from the train station to Harrahs! Ridiculous! I despise this cab company and I have submitted reports to the Better Business Bureau. It is not a one star company but I can’t choose lower.