Pristine Chapel Lakeside

I have been in the event planning profession for 30 years. I know what to expect for an event to run smoothly. I am aware of the excessive amount of work that goes into a great wedding. We were guests at my nieces wedding and were very pleased with our visit. The event was well organized. The staff was well coordinated and efficient. We enjoyed their interactive disc jockey. I would give guest comfort a 5 star rating and the food portions were generous and flavorful. My niece was very pleased with the execution of her wedding plan. I would definitely recommend this facility with kudos to the staff.

I am still not a fan of Pristine Chapel and even less now that the business owner has commented on my review. You can clearly see from her comments to all the other reviews that she is condescending, rude and just not customer service oriented. You can see from the reviews that all the other Unilocalers complained about the same things, but yet, from Pristine Chapels’ point of view, we are the problems.
So brides, go with your gut on this and just think, if this is how this business responds, do you really want to do business with them and trust them to pull off your big day? I would love to see someone who actually had a wedding there vs. being a guest give them a 5 star. I won’t hold my breath.

Concerning reviews, notice all the major review sites; in each review that is less than four stars or so, the owner responds back with something along the lines of «please keep in mind our 5 star reputation» I vehemently believe that five star reviews do not cancel out or dismiss 1 or 2 star reviews. The fact is that PLC has mixed reviews with some good and some unfavorable.
The recap of my personal experiences are things that happened to me or were said to me and are not negated by any other factor. Furthermore resting on the reputation of a few good reviews instead of emphatically addressing problems that are brought up, indicate defensiveness and lack of problem solving to help the person giving feedback or grow as a business.
Also using language like «it is impossible» is dismissive and de-​valuing of a person’s experiences from their perception. When someone has it made up in their mind that a matter is impossible, it closes the dialogue of exploring opportunities to revolve matters. This is exactly the type of «dead end» language used with me at the time I was conducting business with the staff, and it made it incredibly difficult to reason with them. At one point, I even made a desperate plea suggesting that I’m the bride and am paying thousands of dollars. I have essentially hired PLC to carry out my wishes. This notion was scoffed at. And I was with a series of condescending epithets such as the ones mentioned in my initial review.
In addition, when they apologized, it was still done with an accusatory matter such as «We are sorry for what YOU didn’t understand» or «We are sorry that YOU don’t trust us to handle the details of your day» etc. And it wasn’t just what was said but it was how like the old adage goes, it’s now always what you say but how the remarks were said. The owner became «unglued» at times raising her tone and being boorish in speech. I’ve personally never witnessed a business owner use such a casual level of words (i.e. you don’t run anything here) in a «professional» setting. Not only were these things said to me but were done in the presence of my mother, which I personally deem to be a whole different level of disrespect. She sat there more stunned than myself, at the events that had transpired.
Then after this very weird and goofy ordeal, the owner made request that I not write any «negative» reviews on any review sites. My intent for sharing my experiences is just that, to share my experiences based on my perceptions and learning of what happened during this bad business deal. It is just based on experiences with how I perceived my treatment to be, I don’t even have space to discuss cost (they have a huge binder in the waiting area with the prices of most of the major venues in the Atlanta area for quick comparison), logistics, or rules and guidelines such as being told that my bridesmaids would need to leave their things in the car on the day of the wedding.
There were small things I noticed before I chose Pristine Chapel as my venue, but I ignored the signs telling myself that it was a one off thing or that maybe things have change but I ended up finding myself in a weird, uncomfortable, and unfix-​able situation that left me feeling exhausted.
My advice to other brides (and grooms and their families) is to please do your research well, not just in wedding planning, but in life for anyone you do business with that involved a lot of money and ask really good questions, listen intently to the answers, pay attention to the finest details, and trust your intuition. And when you see or feel something funny, believe it and get away quickly.

Awesome venue, horrible manners, terrible courtesy. So, this beautiful venue had me memorized until I got a wift of the bad customer service. My initial conversation with Jessica was great! I expressed how important it was for my family to provide a couple small cultural dishes, she assured me this shouldn’t be a big deal. I also told her i was on a strict budget that she claimed could be worked with… all lies! After she set up a date to meet me, she call a few days prior to not only cancel, but tell me none of my request would be fulfilled. Of course I was a bit flustered by the news and its delivery but then she told me «You need to chill and relax!!!» That I cant get what I want and stop worrying about how the food taste because they been in business long enough so can be trusted. Lol… this was odd to me, so I asked her why she felt the need to tell me to chill… her reply «Your at a 10 right now». I didn’t like how she spoke to me, nor did my fiancé or anyone else so because of her we chose another venue.

Wow this place is amazing. Everything about it was so pretty. It’s feel like a small church house but it’s not. The front view of this place is just breath taken.
There’s a small little lake in the front to get marry and to take picture. I just love love love the view of this place.
The only thing I didn’t like about coming here is the address doesn’t show the right location. Maybe it was my GPS but it toke me a while to get to this location.