Starbucks

I often stop by this store everytime I go to the commissary and Exchange. The barista is ok she’s friendly and she knows what she’s doing. Sometimes they’re slow and sometimes not, I don’t mind the wait. If it’s really busy.
The place is clean and well organized.
I always get my skinny café macchiato.
Yes, i will recommend.

I’ve been to this Starbucks a few times before and haven’t had a real complaint until today. Generally, their employees are slow but nice.
Today I came in and walked up to the register Ross was standing at. Without saying a word, he looked at me and pointed to the other register (where no one was standing) and went back to whatever he was doing at his register. «Okay,» I said, and stepped over. Not sure how where I’m standing affected his ability to take my order, but whatever.
«I’ll take a Chestnut Praline…» And I tried to think of the way to say a hot drink but I was blanking on how to properly say it and finished «macchiato.» Again, he just stared at me saying nothing but he shook his head. «No?» I asked.
«Latte.»
“Okay, that.”
«Do you want it hot or cold?!» He snapped.
«…Hot.»
And I finished my other order (he was more rude but I don’t feel like typing it) and just walked away. He is a jerk and I don’t want to come back any time I look in and see him here.

If you come when it’s busy than expect slower service but every time I go it’s generally 630am and my drink is ready quick. These are some of the nicest girls you’ll have the pleasure of knowing. There are a few employees that can be slow but they’re doing their best.

Although convenient to MCBH, I would rather drive off base just to get my cup of joe.
While waiting to order, I was looking at the pastry showcase, where I was turned off… THERE WERE FLIES ROAMING AROUND OPEN FOOD. I’m not to sure if that’s necessarily healthy or??? On top of the fly problem, the lounge area is always filthy. Not once have I ever visited and found the trash emptied. Always full to the rim and nearly impossible to fit your trash in the bin.
Aside from the cleanliness of the location, the baristas are EXTREMELY SLOW and the quality of drinks are unpalatable. I have been drinking coffee for the longest time, and I know the difference between the iced coffee and the expresso here at Starbucks. When I order a PSL, I expect pumpkin syrup, milk, and EXPRESSO SHOTS, not ICED COFFEE. I was so angry because the barista gave me iced coffee with pumpkin syrup instead of the expresso shots which I paid for. On top of the barista ripping me off, she was touching her hair all the time, while making drinks. Pretty disgusting if you ask me!
Management needs to step their game up.

They are very kind when taking your order, but they are extremely slow at making drinks. We ordered two drinks this morning & it took us almost 10 minutes to receive it. My iced coffee tasted like water and milk and the white mocha frapp tasted like blended ice milk with sugar. Unless you absolutely have to go to this one, I recommend driving a couple more minutes to Kailua Town .
My husband and I went there and he was surprised that we got our order in less than two minutes when the place was very busy. I used to work at Starbucks back home and wasn’t surprised, because we were taught to make great drinks at an excellent time rate all while still giving outstanding customer service.

The service in here is really slow! Slowest of all Starbucks I’ve ever been to! My coffee should not take more than 20 minutes everytime. My wife was the only customer along with 3 staff, and she waited for 15 – 20 minutes, that is unsatisfactory. Other establishments have very much longer lines and they never seize to surprise me with my order in less than 5 minutes.

I have to say this is probably the best Starbucks joint I have been to on this island. I love that they treat you with the ALOHA spirit on a military base. Every time I come in they have their regulars and get them out the door in a snap. This makes their morning lines go by fast! Whenever a customer doesn’t know what to order their baristas make something for them. I personally love the creativity of their baristas because they come up with awesome recipes of things like pumpkin crunch! (My all time favorite dessert!!) I only go to this Starbucks now because I know that they get my order right all the time! :)

Love coming here. I am lucky to sneak in when they are not busy. I order my signature drink: Skinny Vanilla Latte.
The staff here is very friendly and smile all the time.
There is a nice sitting area with leather couches. I always see people on these. The last time I came here I ordered my drink and sat on one of the tables. I had to write a paper and found this Starbucks to be quite the peaceful place to do it.
Lastly, the food. While their coffee is what most of us come here for, their pastries don’t look too shabby behind them glass counters. But if sweets are not your thing, healthy bento boxes are the alternative.