Straub – Kailua Family Health Center

Straub Kailua is right across from Whole Foods, upstairs (2^nd floor) above several Kailua shops and boutiques.
Parking is tight in the free parking lot below the Straub clinic, BUT I always manage to find one, so I can’t complain.
When I checked in, the woman at the front desk was friendly, which is always a plus. She asked if I wanted to make my co-​payment right then, another plus. She told me, clearly, how long I’d wait, who would come to get me and where I could sit. It’s a nice waiting area with generous seating. As with most doctors offices, a little chilly, so I bring a sweater.
I waited for maybe five minutes and was taken into the room. The nurse (who I’ve seen before) was super friendly and managed my expectations about the doctor’s line of patients. I was number three because they actually fit me in that day. Time passed pretty quickly, I was seen, the doctor (Dr. Marti Taba) was fantastic… sharp, an excellent communicator and listener and definitely strives to provide the best patient care and plan depending on the symptoms.
So far, I’ve been very pleased with all of my doctors at Straub. Mahalo!

My family and I have been patients of the Straub Clinic in Kailua since it’s inception. First at the located where the Whole Food store is and then to the new facility across the street. Dr. John Aoki was our family physician for years and when he retired a few years ago I felt like the carpet was taken out from under my feet.
However, there was a team of doctors there who all work together and I was allowed me to select another PCP. I have been extremely satisfied with Dr. Yonahara and her medical practice and stewardship. I immediately became confident and comfortable with my health care there.
Recently, when she was not there, Dr. Concepion who was the attending physician cared for me. I was so impressed with her follow up phone call to check on me. I like that they all work together in time of need.
I am also impressed with the front desk clerks. All so friendly and accommodating and welcoming.
Another reason I like the Straub Hospital/​Clinic system is because they are part of the Hawaii Pacific Health System which enables your medical record and history to accessed by all l the doctors. So many times, when referrals include specialists, there is no communication between them and your PCP. So important to have everyone on the same page. I am happy and feel so secure that the system also enables me to communicate online to make/​cancel appointments, reorder prescriptions, email my doctor etc. etc.

I recently moved to Hawaii from Denver and went to this clinic after experiencing a chronic cough. I was seen twice, by two separate providers. After that, my cough was not cleared, we are talking about 6 weeks of a deep cough, which I am STILL experiencing. I called back to their offices this week to let them know that my current issuance was ending and that i have a 30 day waiting period for the next plan to start, but I wanted some guidance or maybe even to be seen again for this cough was angry when they immediately discounted me because my insurance was not valid– I mean c’mon, I would pay out of pocket for an office visit in the interim. However the customer service was so lacking that they basically said– «we’ve done all we can do for you at this point»! REALLY! You have to be kidding me– who throws their hands in the air at a patient that is obviously concerned enough to want care that they are calling and willing to pay out of pocket for the cost? Straub, that’s who. The care that I did receive previously was definitely good, and I felt that the physicians really did know what they were talking about and that they had my best interest at heart. But the customer service is horrific! I work in the health care industry and I was completely slack jawed at their response to me. They didn’t even offer a suggestion for anything, no even empathetic like «we can see you, this is our recommendation, this is what it will cost ball park, you can self pay…» or «we suggest you take OTC drugs and if it doesn’t clear up come back and see us in a couple weeks» NOTHING like that– just «we have done all we can do for you” — What in the world? Really? and you claim to care about your patients well being?
No, in my eyes this clinic has now failed to prove its self as a patient care clinic… its apparent that they are more of a bottom line clinic. I understand there has to be a bottom line– but at what cost? They seem to just be very uppity in their ivory tower so much so that one patient here or there doesn’t seem to matter to them. I’ve never experienced such behavior in all my years of being a patient at various clinics, or in over 12 years of working in the medical industry. Patient care is and always should be the top priority– regardless of financial or insurance situations. Especially when I explained that I would self pay for the appointment… this is shameful of you Straub. Needless to say I will go to another clinic for treatment moving forward. This is just inexcusable customer service. Shame on you!!!

I and family have been going to Straub Kailua for over ten years. Our Doctor was Dr. Aoki but he retired in December leaving us anxious and without a regular Doctor. We tried a few alternate Doctors but did not find what we were looking for. That feeling of caring for us as a whole and not just treating a case.
Then we found Dr. Concepcion. We were seen for some appointments and were impressed with her knowledge, we then scheduled family appointments and she got to know us. This week my 11 year old son came down with a fever, she fit us in right away, thuroughly diagnosed the problem, treated him and sent us home. Dr. Concepción called us personally yesterday to check up on him and make sure he was feeling better, which he was.
Dr. Concepción is what every Doctor should strive to be. We feel so fortunate to have her as our Doctor. Our health is back in good hands.