Elite Transportation Group

Wow. Could not possibly be less professional. Scott Smith emailed a quote for an event. I tried to contact him for a week, to give a deposit, through email text and calls. He forwards his calls to his drivers, who know zero about the schedule or taking a deposit.
The day of the event, he finally emails me to say there is no availability.
Really!!!

Reserved Elite 3 weeks prior to our 8 person wine tour trip of Southwest Michigan. Sent a conformation email 2 days prior to our trip and was told we were all set. We were supposed to get picked up a 12:00 so when the limo wasn’t there by 12:20, I began calling.
Called a few times and kept getting voicemail, then finally got through and they acted like they had no idea of our reservation. We got the run around for a while (all from other employees of the company, never Scott himself). Then we were told that another limo was on its way to get us. After an hour we called the driver to make sure he knew where he was going and he said that Scott cancelled him and he wasn’t coming.
They never showed up and Scott never answered his phone or email messages that we left him. Terrible company, not sure how they are still in business… On a positive note, we called Fantasy Carriages and explained our situation, they had a beautiful escallade limo pick us up in 1 hour on a moment’s notice and saved the day.

Absolutely wonderful. 5:30am pick up to catch a work flight I booked the night before. The manager himself arrived in the nicest cab I have been in. He was early, polite and friendly.
I would highly recommend.

Horrible!
My experience began really well — the company quoted a very fair estimate and seemed great/​helpful during the planning stage of our event. I had arranged for an 11AM pick-​up for our party of 13 people to take a wine tour in Southwest Michigan.
At 11:15AM, the driver had not arrived yet and I began calling the company and «Scott, the Manager» — only to receive voice recordings from each. At approximately 11:30AM, I received a «txt message» reading — «Sorry, our shuttle bus broke down on the highway. It is not good. The turbo blew. All we can do is refund your deposit. Sorry.»
No one from the company had the courtesy to call me and personally apologize or offer assistance to find another option for our wine tour transportation, which was an activity we had planned our weekend around — we had traveled to SW Michigan from out of town to celebrate our friend’s wedding engagement.
This company may be cheaper than a few other options out there, but please note — if an unforeseen «break-​down» occurs, this company will leave you hanging… not what I would want anyone to experience for a wedding/​special event of any kind. Use at your own risk.
(Also, I have not received my deposit back yet… another frustrating aspect of this situation.)