AT&T

I have always had a good experience at this location, but be prepared to wait if you are a walk-​in on the weekend. If you do need to stop in on the weekend be sure to set up a scheduled appointment time in advance.
I had the pleasure of having David as my customer service representative on my last visit here but the manager Seth also helped to make me feel like a valued customer upon entering the store.
I walked in on a Saturday night around 4pm and that was my fault. Next time I will definitely be sure to set up an appointment in advance. They finally made it through all the customers and got to me around 6:30pm and it was well worth it.
David made sure I understood every step of the process and got every deal currently available. Not only did I get the phone I was hoping for but he also helped me pick out the correct payment plan that was right for me.
I would definitely recommend this location to anyone just be sure to schedule in advance!

I received amazing help from a phone store employee today! I am assuming this is the 1^st recorded event of this EVER taking place! So miraculous that I may contact the Vatican for the possibility of inducting this female into the Catholic sainthood! The odds of receiving good service at a phone are so outrageous, that I am literally in awe of this particular employee! In fact, the majority of the employees at this location are quite helpful!

Absolutely horrible service. I have UVERSE TV and Internet, in 9 months they have serviced issues 5 times. Down graded from 18Mbps to 12Mbps because they couldn’t support what they sold me initially. Neighbor gets 18Mbps just fine though, strange huh, same pedestal. Yesterday my TV and internet went out, no idea why but they scheduled an appointment for Friday 8am-​12pm. I waited around until 130pm and then called to find out WTF, they hadn’t even dispatched a service tech yet. Now it is 720pm and they still haven’t showed up or called me to inform me of any delay, after calling in again they tell me my appointment is now moved to Saturday morning 8am-​12pm. Seriously horrible customer service here. Granted I think all ISP’s SUCK, but I am cutting ATT loose after they fix this problem. Two hand single finger salutes to you ATT!

If you have to come to this store, be prepared to wait a while to be helped. After two attempts to visit the store for informational purposes and perhaps to pre-​order an iphone 6, both times the wait was a half an hour. I am not going to wait half an hour to pre-​register for a product. The greeter should have asked me what my issue was and then saved me 30 minutes. Who knows if they would even be able to help me after I was to wait for 30 minutes and find out then. The greeter should have screened for the purpose of my visit instead of merely asking for my name and phone number.
If you call this store, you will not be able to speak with a live human. Another poor rating for this frustrating fact.

Well.
I honesty can’t believe I’m writing another update, but thankfully AT&T has dropped the bar so shockingly low that I’ve had to.
So, if you’ve made it this far then you know about how we ordered AT&T then nobody came out to hook us up. After three weeks of waiting and complaining to a manager, who refused to do anything saying that he’s «a sales manager and doesn’t have anything to do if it gets hooked up or not,» we canceled. Later we came to find out that AT&T never stopped charging us, but after speaking to a «Vice President» we were told that our account was cleared and closed. I also mentioned in a previous review that since I was talking to an AT&T employee that I couldn’t take him serious because everybody I’ve talked to there has pretty much been talking out of their hindquarters and spewing all sorts of foul smelling hot air.
All of this leads us to a couple of days ago where I opened a letter to find that AT&T has sent us to collections.
You read that correctly.
AT&T just sent us to collections for not paying on an account that was never hooked up because they refused to come out and do it. I really can’t make this stuff up.
I can’t stress enough to whoever is reading this, please do not do business with AT&T. There are other providers out there and while they may not be the best, I guarantee you they can’t be as bad as AT&T. Please avoid this company at all costs.

The store service is fine… organized. My dude was friendly and energetic. The ATT phone activation, however, took over an hour to complete on the phone while in the store. It really shouldn’t be that hard to switch devices.

Don’t go with AT&T UVerse. It has literally been the worst experience of my life. For starters, they issued me a $ 100 modem that I DID NOT ASK FOR and made very clear that I didn’t want it all; they still ordered it and my account got charged. Furthermore, they gave me a $ 100 charge that they stated I would not have to pay, but it has been over 3 weeks and they still have not taken care of it (even though I have come in almost everyday, demanding it be taken care of). I now have over $ 100 late payment and it has been unnecessary stress. Highly would NOT recommend

So if you asked an 8 year old to balance your check book you would of course lower your expectations considerably on what you would get. And the same holds true when dealing with phone companies. There is a certain pain threshold that you know you will have to endure. Even more so for cell phone companies. Still even going in with these extremely low expectations AT&T managed to fail to clear such a low bar.
I arrived to buy the new Galaxy SIII phone and maybe sign up for the U-​Verse internet service… I left looking for a Verizon store.
All I needed to make the SIII purchase was to know how much it would cost with the memory upgraded to 32GB and if the data plan would have to be changed in buying the phone.
First I ended up having to to train the sales guy on his product. Explaining that the phone had a removable memory stick that could be upgraded. Then I had to explain that their store sold those memory sticks so I just needed to know how much the larger one cost. Also had to explain other aspects of the phone. Details such as the fact that the SIM cards can be swapped between phones, the operating system had features that AT&T removed, etc.
After that we got the the question of changes to data service plan, which became an ordeal since they did not seem to know what service plan I needed. First they said I had to use the most expensive option. Then the story changed a couple of times, then it took almost 5 minutes to look up my account. They finally found the account and confirmed I could buy the phone as is, and the price was $ 200. I approved the purchase. At this point this simple purchase had already taken something like 20 min. He then started trying to set up the upgrade in their system. No idea how long this actually took, but it seemed like an eternity. Not sure why the process of buying a cell phone always seems to take about as much time as buying a car.
After it was finally all setup and was time to pay we found the computer was coming up with a price of $ 600 (did not include taxes or fees.) for a $ 200 phone. This could not be explained. The full un-​subsidized price of the phone was only $ 550. No one could figure out where it was getting this number. They tried to get the manager to over ride it and he refused. And when I asked to speak with him he refused to come out of the back to talk to me. So still no phone completely gave up on trying to sign up for U-​Verse. Left the store and pulled out my current phone to find the nearest Verizon store.

I stopped in here to buy a case for my iPhone recently. There were several staff members working on this particular evening. I was immediately greeted and offered assistance. Unfortunately, there weren’t many iPhone 3GS cases available because god forbid I have an iPhone which is a year old. The only secure looking case was $ 34.99. Meh.
I passed and got one on eBay instead for $ 15. This is a decent looking store, so I’ll likely be back here in the future when I do choose to upgrade my phone.