Discount Tire Store – Kansas City, MO

Amazing experience! Everything and everybody was perfect! The didn’t have the tires that i needed and called about the day i made my appointment, so they upgraded me for free! I was in and out in about 45 minutes total! I will be telling everybody about the amazing people and service i received here! Thank you for the amazing experience! It’s been a while since a company had wowed me like this!!!

I bought my tires here & recently bought rims as well. The guys at this location are very customer service oriented & very nice.

I stumbled upon Discount Tires because Sams Club didn’t have the right size of tire for my car. Let me tell ya, I am glad I found this place. The customer service is excellent! They have a very nice waiting room with coffee, water, and I believe sodas. The customer service is splendid! Everyone there is always very friendly and helpful. Their pricing is decent, and they work efficiently. I would recommend this place to anyone!

Gary answered when I called to confirm they had received my on-​line reservation request. I wasn’t certain I would be able to make it in time prior to closing (he assured me if I arrived 5 min prior of 5 min after that he would be sure I was taken care of) as I was driving from Overland Park to North KC. Yes; I am committed to Discount Tire because I used them for three years when I was in Arizona. I purchased my tires in AZ and they offer free balance and tire rotation (they’ll check your tire pressure too if you just drive up to the garage doors — at least in AZ). I digressed a bit there but back to N.KC. The appointment was for a tire rotation and balance and although done in a timely manner I was surprised that at completion they did not report the status of the tires. I thought maybe the tread was wearing and perhaps not but I’m used to the AZ location saying «all looks good» or «you may want to start thinking about replacement». The AZ location would even report on the condition of the spare! So, things were fine in N. KC but didn’t meet the standard I’m used to.

Mixed experience, the first time I visited I received amazing service. The 2^nd visit I was blatantly lied to by the Assistant Manager, escalated to Store Manger who seemed put out to be bothered, admitted I was lied to, but offered no apology or appearance of giving a damn. Reported to company, received a response that did not address either concern, only a form letter for something I wasn’t even complaining about.

Amazing customer service. Gentleman stopped to hold the door for me. Very friendly and quick service. Highly recommend