Kroger

I’ve had it. I’ve shopped at Kroger for 40 years. They (this store) are frequently out of items advertised but the last straw was the curt employee (manager I’ve never seen before) who would not sell me (55 yo. Look older!) wine without my id. I realize some folks don’t really think for themselves but this is ridiculous. I don’t take Id as a habit. The clincher was her lack of good customer service.
I don’t know why I continue to hope that this Kroger will improve. Does corporate Kroger even remember that this store exists? The store has cleaned up a little in 20 years, but the parking lot is still questionable even in day light. We were shopping at 4:30pm on a Thursday. There were two guys yelling and cursing at shoppers in the parking lot. I saw a security truck with flashing lights, but no guard. The shelves weren’t well stocked and several items on my list weren’t available. Our check out person was nice. The bagger couldn’t be bothered with pleasantries because she was too busy texting on her phone.
Starbucks and Kroger staff are not knowledgeable about their products. Kroger branded products like plastic-​ware are defective and not as claimed by its uses.
As a long time Kroger shopper, it’s truly a disappointing shopping experience.

I visited this store tonight (9:15pm) with my daughter because it is down the street from my mother’s home. This was my first visit to this store and I needed a few items for my mother. I wound up with 18 items to checkout with. I went to one of the TWO express lanes that were open and was immediately approached by Matt saying I had too many items. He continued to explain that the lanes were reserved for express checkout with 15 items or less and told me I had 18 items. I understand there is a limit, but BOTH lanes were empty and remained empty until after Matt sent me to Eden’s line.
While I waited in Eden’s line, Matt came over to converse with her about something as if there were no customers in line. Being already dissatisfied with his lack of attention to customer service and seeing the express lanes remain empty, I had to ask that they cut their conversation in order to check out. My experience with other Kroger stores is that the manager is interested in getting the customer through checkout even if they are over the limit for express. In fact I’ve had managers pull me from long lines and send me to express because no one was there. Seeing as there were TWO empty express lanes, I don’t see how having three additional items would have been a problem. In the time it took Matt to count my items and continue to tell me that I could not check out through express, the young lady at that register could have already started checking me out.
If Matt is a manager, he is in dire need of a refresher course on customer satisfaction as he lacked the ability to show such knowledge during my visit this evening. I am sure Kroger would be more interested in customer satisfaction as opposed to whether or not the customer had 3 items too many for express when two express lanes were available.

The store is always clean, the products always look nice, however checking out is a nightmare. I used to come to this location because I lived down the street, but I’ll be visiting elsewhere from now on. The lanes are backed up most of the time & ⁴⁄₅ times I’ve last been here, I’ve had to bag my own groceries. That doesn’t bother me too much as I can do it pretty well, but when the customer in front of you refuses to do it out of pure laziness or entitlement, it will back up the line. If there is a bagger, they take their time. I was recently in line waiting behind the 3^rd cart when the bagger stopped bagging and started twirling her hair & talking to another employee. The customer actually asked if she would move out of the way so she could do it herself.

Absolutely love this
is superstitious and very clean and well-​kept. The producers very fresh The meat selection is always up to par. There aren’t many open lanes when it comes to checking out so I typically do is go through self check and it’s much faster than waiting in line. If you look around sometimes they’ll have coupons came from tiles that have meal deals and other special offers available. Most of the time they’re actually pretty good bargains.

Meat department had a cigarette behind his ear. Also they where playing with the meat and it fell on ground tjey just picked it up and kept going. I pointed it out to a meat department employee and moved on. Only to have him tell cigarette guy and he sought me out only to threaten amd want to fight. Got manager involved he was a smart butt and thanked me so he coild go home early on the July4th. Came back next day with wife to do normal shopping and he is again in the meat department. So either I need ti go to another store or he does. To me it is simple if I threatened to beat up one of the employees I would have to go and never return. How will yhis look when he does attack a store guest and they did nothing.
Zero stars.
Still a zero stars just went back avoided the meat department do to post above. Try ed to get deli meat with the pre order kiosk. It said return in 15 min your order will be waiting. Try 37 min later food thawing ice-​cream melting manager said this is the first I am hearing of this. Also the exuses the new store stole half our employees so I guess it’s not anyones fault

Again another couple associates who decided to take on the wrong job/​position. Overall I like this particular location but 2 incidents make wonder: What are you doing here? First one: their register teams are all young and don’t really care if you are a family man and you are tired after a long day of work but you still need to grab some items for the house so wife can be happy and has the necessary items for the kids at home. So I stand in line with 8 items in my shopping cart and one lady staff member calls me over and says: oh sir I have a register available for you on my side ! I get excited and thank her already with a prayer but this lazy lady calls to the self check out line (which I was not able to see first) so I realize that once I lost my position on my last line and think to myself ok it should be quicker at least ! No she turns around and reads a magazine and while I was not able to scan my items and she sees it but does not offer any help as she is hissy with reading what goes on in Hollywood. Unbelievable ! So after trying to scan my chobani yoghurt for the 15^th time I ask her to help me and she states: just hold Ina moment and turns around and reads her story. That’s so rude ! Second incident: 2 days ago, I run in at 6:45 pm and go to deli side to buy a whole cooked chicken and they usually have this great tasty Colossal Chicken, so I see that there is no more left and see 2 lady’s behind the deli counter looking tours their oven, so I am trying to be polite and wait for at least 3 min and none of them try’s to make eye contact, so I decide to excuse myself and call friendly: lady’s are you still getting some colossal chickens tonight out? So they both don’t even take the time to come near the counter and the younger one says to me believe it or not: sorry sir not today we are busy as you can see!!! Wow I am trying to buy something from them !!! But they are to busy at the oven wondering how to adjust something for 5 min. I don’t know who hires this people? They all need to get fired in my world as they don’t care about their paying customers which basically paying their pay checks. But maybe I am wrong !!!

This is the best Kroger in the area. Aside from the fact that they’re close to me, they are always willing to help me and have such a friendly staff. The store is always clean and they offer so much more than other Krogers

This store is constantly out of certain everyday items. Some examples are Borello Penne Pasta and Borden Organic Milk. The employees seem to be friendly, but not always that knowledgeable when you’re trying to locate the right items. The checkout lines are almost always long and I seem to always get stuck behind the person who has checkout issues. The store is clean. Parking doesn’t seem to be an issue for the most part.

I have to rescind my previous review. I decided not to be so hasty and give them a few more try’s. Both times I have had great service. The last time I was even offered help to my car. Nice customer service!

Great store!!! They have it all here…
What I love about this Kroger besides that it is close to my home is that it is huge!!! I guess you could say it’s a super Kroger?
Here is a list of what the store has:
1. Starbucks
2. Gas station
3. Full service deli
4. Full service bakery
5. Huge selection of beer and wine
6. Good selection of toys and gifts
7. Organic section
8. A Redbox
9. Propane and tanks
10. Everything thing else a normal market would have.
Not sure what else I can say about the place? It’s everything you would expect from a grocery store and more!!!

Our favorite grocery store in the area! Clean, large selection, friendly staff. Also the checkout lanes are never long like Walmart. Plus self-​checkout! Something all grocery stores should have.

I’ve generally been a fan of Kroger’s but I’m not impressed with this one. I found they had a limited selection to the more healthy items I tend to buy and the produce is terrible. Found the tomato’s I bought rotting after only 2 days. The grapefruit was dried out, bell pepper lacked flavor, etc.
Additionally, I was blessed with a fruit fly infestation courtesy of this Kroger. I think it may have come from the bananas. It took me 4 weeks to fight it; I never realized how robust and persistent those suckers are.
I could care less how well the floor plan is laid out and lit as raved in other 5 star reviews. What’s the point if the food is pricey and not fresh? There are a couple HEB’s near where I live. I’ll probably be making HEB my regular buyer.
Update: Gave the Kroger another chance. The store is clean as mentioned in other reviews, still couldn’t find some of my more favorite items but the basic needs are there. The Starbucks is nice of course. No worries. However, going thru the produce section and seeing fruit flies hovering over the onions turned me off. I pointed this out to one of the produce workers and he just shrugged his shoulders and didn’t say anything. I did purchase the groceries I needed but left the produce for another store.

I love shopping here, even though they might be slightly more expensive than HEB.
The area is new with wide & abundant parking spaces. The facility itself is very clean, organized and equipped with an incredibly nice and helpful staff. You can shop here and be in & out very quickly with ease.
Plus, they have a Starbucks inside, so you can grab a venti mocha frap while you shop and a Redbox outside, so you can snatch a movie on your way out.
HEB, by comparison, isn’t as clean as Kroger and its ALWAYS packed.

This store is worth visiting solely for sale items in the ad. Other than that, they are overpriced when compared to HEB and Walmart. Plus, I don’t like to shop at places that play «the card game.» They force you to carry a membership card and try to fool you to believe that it is saving you money. If you don’t have a card, they rip you off even more. Further, they use the card to track your buying habits which is a violation of privacy. I can’t wait until the new HEB and Walmart opens!

Went to Kroger this evening and as we were pulling up to check out the checker said to another employee that people don’t see the checkout light «which was on.» She never greeted us or made eye contact. She just started ringing our items up a little on the aggressive side. It was obvious that she was in a hurry to get out of there. She proceeded to check us out and as the bagger started to bag our groceries he proceeded to tell my 13 year old daughter that she can help bag the groceries (twice) which I thought was rude. We spent nearly $ 400 on food and there were other employees available to help bag. I am not opposed to my daughter helping, however I will be the one to ask/​tell her to help bag. It was very awkward and very unprofessional.

Love to do my groceries here. Always clean and a pleasure to shop in. The deli dept. is always nice and courteous. Love their floral dept. with all those balloons. The Starbucks inside is a huge plus. Definitely recommend this Kroger!

The cleanliness, service, and selection here are exceptional. If only I could say the same about the prices. I confess I wish HEB had built in this location instead.

Super helpful staff throughout the store. If you can’t find what you are looking for, they are happy to begin stocking it for you. Great layout. Everything is easy to find. Love the great wine selection too!
I also love the pharmacy! They are fast and friendly. The pharmacists don’t mind working hard, they will check you out if the techs are busy. I appreciate that they don’t act too important to help out.

Huge, well lit, well designed floor planned that flows, helpful employees make this new Kroger my new location of choice. All the produce was fresh, full deli, full bakery and a ton more make it a great choice on the Katy, Richmond border. You also don’t need to take groceries out of your cart the cashier will actually do that as they ring up you cart items. I recommend stop by here