Laguna Pools & Designs

Buyer Beware! They are very nice when selling you the pool but use contractors that do very poor work. I experienced a gas leak from there fire bowls they installed (pipes deteriorated underground not to code) and Laguna gave me the run around about fixing it. First they try to convince me over the phone it was not gas I was smelling coming from the ground where they had run the line. When I finally told them I would call the city they agreed to send there plumber as long as I paid him $ 125/​hr to tell me if there was a gas leak. The day he was scheduled to come he never called or showed. The next day I called Charmaine and she told me he would be there that day. I get a call from the plumber that he didn’t have the right address and name so he would not be coming to my house. I call Laguna and was told by Charmaine that she must have given him the wrong jnfo over the phone and I shouldn’t have taken off work to wait for him. I asked to reschedule and she told me he was busy and she would call me back. My husband and I both tried to call her and the plumber back but to no response. The receptionist told us for 2 days she is at lunch all day long. Helpful until they cash your check them don’t expect to ever hear from them again if you have issues.

I would give them 3 ½ stars but that’s not a choice. We love our Laguna Pool & it turned out beautifully, however… their timing sucks! We closed on our house on ⁴⁄₁₅ & were told that they would start immediately. They were supposed to get POA approval but someone dropped the ball on that! They started about 3 weeks later. They did not make one appointment or deadline that they set… it was always about 3 days later. We were told it would be finished by Memorial Day & we were having to push & beg them to finish by the end of June. Also, someone thought it would be a good idea to put all of the pool pump equipment right by our bedroom, when it should have been around the corner by our air conditioner units. Wouldn’t that make sense, keep it all in one place? I blame my husband for that though… he signed off on the plans without catching that. Having an issue with the pump smelling like natural gas every time we heat the hot tub… we’ll see how their customer service is when I call today!

My husband and I have been looking into building a pool. After meeting with multiple pool companies, Jeff came out and gave a quote. He was honest and not a pushy salesman. We have decided to hold off on the pool but we will go with Jeff at Laguna pools. Thanks for the assistance.

I have had nothing but problems with my pool. We ordered a larger chlorination system and they installed a smaller r and then CHARGED US FOR THE LARGER. When the pump has broken twice, fortunately my nephew is a Certified Pool Operator and fixed it for us.

Yes, they are very helpful and courteous when they are trying to sell you a pool, however when you need service they could care less. Why should they they already have your money. The Bosses were in Canada, so I’m told. The repairman arrived at my home he failed to call me and when I was informed that he was there by my mother that lives across the street I left work and was half way there (5) minutes I called Laguna and they told me that he had already left and could not turn around. How for could he have been?
Thank You so much LAGUNA POOLS in KATY for your excellent service!