Edwards Boot & Shoe Repair

I love this place. This is where I take my shoes to be repaired. They return the looking like new shoes. They do a great job with basic repairs and with dying shoes that need to be returned to original or a different color.

Unpleasant experience, not helpful, and overcharged us. I attempted to pick up a pair of dress shoes that my wife had repaired but didn’t bring the claim ticket. This was our fault, but when I asked for the pair of women’s dress shoes under my wife’s name, I was informed that that they would need more information to go on. I was perplexed as I noticed that there were only about six pairs of women’s dress shoes on the wall to check, so I asked if they could identify them by her name, but was told they couldn’t produce the shoes without checking every pair of the two dozen or so shoes on the wall. The tone was unnecessarily standoffish, and it was clear to me it wasn’t necessary to check every pair of shoes they had, only the women’s dress shoes. Just a glance told me that after quickly eliminating men’s shoes and boots and whatnot there were only six or so pairs of women’s dress shoes to check. At this point I felt like I was in an old west standoff. I asked politely for the shoes twice now, had listened to why it was too difficult to provide them to me, and was locking stares with someone who wasn’t moving a muscle. I will never understand why more time and energy was put into placing obstacles between me and the shoes than it would have taken to check a few tags and give them to me. Fortunately, I was able to muster the energy to make a last ditch effort not to leave empty handed and asked if I could check the women’s shoes myself. It was agreed, and in a matter of seconds with no difficulty, I located my wife’s name and the shoes. I then paid the requested charge, only to find out later when my wife produced the claim ticket that I paid $ 2 more than the quoted price on the ticket. They didn’t provide a receipt and I’m not willing to go back for $ 2. With all of the effort that it took to give them my money, I can only imagine what it would take to get an overpayment back. I would love to support this local business, but I can’t patronize a place where I am treated like an adversary, not provided basic courtesy or customer service, and then over charged. They have an extra $ 2 of our money, but they no longer have our trust. Regardless of how well the repair holds up, I won’t be returning. If you go here I strongly recommend that you bring your ticket when claiming your repair, verify that you are being charged the agreed upon price, and ask for a receipt just in case.

Old school and so helpful. I needed some help with leaking waders (fishing) and they had me dialed in no time.