Keller Appliance

This place is a rip off. Don’t buy an appliance here! Bought a refrigerator in December and they didn’t even hook up the water line. We had to call them back out to do it and fix a water leak. Now, four months later, it doesn’t get cold. The warranty is only for 30 days. Needless to say, we won’t be calling THEM to come and fix it!

My experience with this establishment was far from excellence. I purchased a used appliance that was priced high but I expected that having a warranty would give me peace of mind in the purchase.
The washing machine did not work properly from the initial use. When I contacted the store via phone I was provided with no assistance. I went to the store to speak to the salesman that sold me the appliance since he is the only person that had customer service skills. He was told that he could not provide the owners number to me when I requested a manager.
End result, if I cannot transport the appliance back and forth to their business, then they will charge me for a service call. The costs associated with this purchase exceed what should normally be paid for a used appliance that doesn’t work from the point of purchase. Business ethics are seriously lacking and these products appear to be subpar.

After replacing three dryer and a outstanding delivery man named kevin they finally got me a working dryer. They were always professional and kind. will recommend to anyone

This place is a joke. I had part numbers in hand to replace a shaft and hub kit. I needed a estimate to get a repair done on my cabrio washer. Parts to do myself came to 90 bucks. But I would have to buy a tool to seat the bearings for another 90 bucks. So I’m thinking that should be around what the labor costs would be to fix so I called them up. Well they won’t give me an estimate even though I gave them all the information. They wanted to charge me a $ 65 service fee for an estimate. Keep in mind a estimate is just that an estimate… All he would have had to say it would be approximate and if the price was reasonable I would have done it. But to refuse to give an estimate with the parts that I wanted to replace without the $ 65 fee is ridicules. Keep in mind this was just a phone estimate. Estimates are to keep them from price gouging and steeling your money. I am a educated and pretty handy guy. If you don’t know what your needing you generally need to trust a company to do the work for you. With what they are practicing I would find a much better rated business. I should have read these reviews first but I didn’t. After the phone call I decided to check out the ratings and from what I read is exactly what I experienced. Go here at your own risk.

My boyfriend took off half a day and waited for them to show up. He called after the scheduled time and they assured him the tech guy is on his way. Then after another 20 mins they called back saying they don’t service Euless!!! They knew our address last week. So he took off work and we still don’t have a working dryer.

I came to Keller Appliance to get a refrigerator and a washer at a decent price. The sales man was a typical used appliance salesman, pushy annoying and an all around douche. The prices were a little high for what I was looking for but of course with some wheeling and dealing and manager approval (the salesman was texting the owner trying to get me the best price) we came to an agreement on price. I paid and told them I would be by the following day to pick up. I was unable to borrow a truck so I went back the next day and paid $ 50 bucks for them to deliver. The delivery driver said he would be by at 4p.m. to make the delivery. He did not arrive until 9pm and when he finally got here I had to assist him getting the refrigerator in the door. While he was hooking up the fridge he informed me he did not have the hose for the water line but that I could go by the shop and pick one up and hook it up myself. I was fine with that but honestly it kind of defeats the point of delivery. When I went to the shop to pick up the hose, the same douche salesman gave me the third degree about the water line as if he didn’t believe me but finally gave it up. The second day I used my washer the motor burned out on it. I called the shop where they informed me that they could sent a tech for a $ 50 service fee or I could bring it up there and have them fix it for free. I informed the guy that I paid for delivery and felt they should come get it. He said that was not their policy. We came to the agreement that if I brought it up there to be fixed, they would bring it back. I took it up there on a Sunday and was told they would call me in a few hours and let me know what was wrong with it. They never called on Sunday. I waited until Monday afternoon to call and then wad told they didn’t have my washer. After about 20 min of confusion they found my washer and said they would deliver it on Tuesday afternoon. Tuesday afternoon came and I received a call from someone at the store that they would not be delivering and I would need to come pick it up or pay $ 40 for them to deliver. I am all for supporting local business but this place is horrible!

Service tech was very nice but they are the biggest rip off on their prices. They charged $ 168 to look at my broken appliances and tell me what needed to be fixed, Then said they can come back next week to fix it at $ 65 per hour labor plus parts. The $ 168 for an hour worth of diagnostics is outrageous! Just called sears, they charge the diagnosis fee only if you don’t get the repair done. When I spoke to an employee in the office, they said they operated this way because their parts/​labor aren’t over inflated to accommodate for free estimates. Well, this is an absolute lie because one thing I needed was a refrigerator filter that costs me $ 30 at walmart, they wanted to charge me $ 54! I would never spend another dime at this business and I wouldn’t recommend my worst enemy to go there either.

Service tech was friendly, knowledgeable and did a great job of determining the cause of the issue. Repaired the refrigerator in less than 30 minutes. The repair was a bit expensive $ 193, but cheaper than a new refrigerator.

The manager/​owner here is great, he makes every effort to try to get it straight with his customers… but it all boils down to the quality of the products and front line service.
We bought a used washer and dryer from Keller Appliance. On the first day of installation there were issues with the washer already. I called the store to schedule an appointment to come get my brand ‘new’ washer checked out. On the scheduled day, no one showed up. To cut the long story short, the hubs ended up fixing it himself with over the phone instructions from the manager/​owner. 3 months later, the dryer is now making squeaky noises. Not sure why it makes that noise but it’s time to get it checked.
Overall, I get the feeling there is not much quality control going on in their repair department and the front line service could use a makeover.
Now I am sitting down here wishing some money would fall from the sky so that I won’t feel bad about buying a brand new washer dryer set
Moral of the story: spend a little bit more to get brand new appliances with extended warranty.

This place is brutal! How can a company exist with this type of customer service (or lack there of)? We set up a service call for them to look at our fridge. They never showed. We called and they said they were on their way. They still never showed or called. We called them on Saturday and they rescheduled, but acted like it was no big deal. Guess what, they did not show up again on the second scheduled appt. We called and officially cancelled. Wanted to speak to a manager, but no one was on duty. Stay away!!!

My washing machine wasn’t agitating properly. I called Keller appliance and the man who answered said, yes, they did service calls for $ 45, but if I brought it in it would only be $ 25 to have it checked out. Sounds good. So I brought it in. $ 25. Checks not accepted. It was 5 and all the service people had gone home, so I had to leave it over night. I called at 11am the next day because I hadn’t heard from them yet. Service guy is out to lunch. At 1:45pm they called and told me, «good news, it’s only a $ 13.99 part, plus $ 65 an hour to install it.» Are you kidding me? I asked if they would maybe just charge ½ hour since it was such a simple fix. Nope.
Anyway, there were other issues with this place, too. First of all, the location is terrible traffic-​wise to get into or out of. Then, the lady manning the front counter seems slightly confused. The employees themselves really aren’t very helpful. And the appliance selection is lacking. Good news is I got my washer back and it works. Bad news is, probably for a total of $ 75, I could have had someone come to my house and fix the washer instead of lugging it up there and back to have a $ 13.99 part replaced at a total cost of $ 100. Vote with your feet people, vote with your feet. Eventually, businesses like this will get the picture.