Shane Co.

For any serious jewelry shoppers, you will thoroughly like this review. I’m a previous jewelry sales person (having worked for a competitor of these guys) with JBAR certification and 5 years of jewelry appraising skills under my belt.
[Disclaimer: I am NOT an employee of shane co nor paid or told to provide this review– I truly had a top-​notch review to give these guys that they earned!]
I brought my love of 3+ years here to shop for her perfect ring. After just a couple minutes on a busy day, our sales guy came to assist us. Super down to earth, zero pressure environment where my lady was able to pick out some settings, try a few different loose stones.
The environment: Very classy, upscale feel. Professional appearance, clean showroom, and even some perks like free coffee which me and my lady enjoyed while browsing. Some folks would say it’s overkill, but if I’m dropping thousands on a ring, it’s nice to know the store puts a nice effort to present a good image.
The staff: Very friendly, my sales guy was no non-​sense. He didn’t overkill me with education as I told him I was a previous sales person myself. I did ask a few questions on diamond choices and band choices, which he put full effort to answer. After telling him our budget, he was aware that we were searching for something my lady liked but that I also knew would work price wise. Another sales lady also helped us look at settings while our main sales guy was finding us a diamond, pretty cool teamwork.
The pricing: Well, this you will just have to put some trust in my review. I know almost ALL the competition in the area. Cumberland Diamond Exchange, online folks like Blue Nile, Jared’s, Etc. Shaneco is more than reasonable in their pricing. We got a beautiful (I mean rock solid [no pun intended]) H color, I1 .79ct round at $ 2,200. Certified, Very Good Cut, beautiful radiance /​glistening in the light – AND the inclusion was on the corner so we knew we could mount a prong over it to hide most of it. This was exactly what I was looking for and our sales guy brought out our perfect stone. They will mount it for free, with a free lifetime warranty, and she can come in anytime for cleanings and polishings. It’s nice to not pay a premium for these. I took the time to view the diamond under a jewelers loop and compare the color. Although diamond grading is subjective, the stone in my opinion was graded the same way I would have done it myself as an appraiser. My lady gave me a resounding YES when I said if she wanted it. She cared about sparkle, I cared about the details, this stone was it!
Overall: As much as I dislike their commercials, I’ve always heard good things about Shaneco when I was previously employed at another jewelry store. They’ve lived up to that reputation and I have zero interest in letting anyone else handle a purchase like this. I ended up putting exactly what my lady liked on layaway. If you are a very heavy engineer-​style shopper where the numbers have to be absolutely perfect, just remember your woman is likely not an engineer and just cares about having a big, sparkly stone! –If you just want the best bang for your buck and an awesome warranty behind your purchase, this place will feel like home.
You are welcome welcome to message me for shopping or jewelry advice

I will be going back for every Jewelry purchase I make and will recommend all of my friends and family go to Shane Co as well. Tom Paquette went out of his way, above and beyond for me and my, now, fiancé to make sure her ring was perfect.
I went to Shane Co after visiting a few other Jewelers and had an ok experiences with the others. At other Jewelers they hound you like used car salesmen, trying to make you buy the upgraded (most of the time, uglier) ring. With Shane Co not being driven by commission, they are amazing to work with and work as a team to best serve you.
We had found a ring that my fiancé had fallen in love with at another store (don’t want to name the place but for some reason «He» went there, whoever «He» is, he made a mistake) and when i went back a couple days later to buy the ring, they let me know they sold it and there are no others anywhere. So after panicking, i went back into the store and they told me they could make one but for 8−10k… right… That is when i went to Shane Co and talked with Tom and found a ring that was 100 times better and more magnificent than the ring from the other guys. Tom had a colleague of his to talk to me about yellow diamonds because Tom knew that the other guy had much more knowledge about yellow diamonds and we made a very great decision on the cut and size of the diamond that would best fit the ring (double halo, White and yellow gold ring, most amazing ring ever) and it was beautiful!!! I bought the ring on the spot and they sent out for a few yellow diamonds to be set in it. they have great financing options and their 60 day money back guarantee takes all possible buyers remorse out of the decision making.
About 5 days later, the diamond was in and it was perfect. Two days later it was set and I was ecstatic when i picked it up. Once i got home, I found that the setting was off and not symmetrical. I emailed Tom and he responded back immediately and within that week, the ring had a brand new setting and was back in my hands, looking even better than before.
I cannot say enough about the professionalism and willingness to go above and beyond that Tom and Shane Co portrayed.
I proposed this past weekend and the first thing out of my fiances mouth was, «Oh My God, Its so much better than the one i though you were going to get» Boom… thank you Tom and the rest of the Shane Co team, you made her speechless and made me the happiest man on earth.

So I went here today with my fiancé to help him choose his wedding band. Unfortunately, the lady helping us was extremely unhelpful. She was also helping another couple and it seemed like we were just inconveniencing her. We actually chose the ring that we wanted to purchase and ready to pay for the item but she left us alone for about 15 minutes. I went to ask the guy kind of managing the floor if someone could ring us up please as we were ready to leave but he informed me that I had to wait for her. We left! If a place is making me wait over 20 minutes to pay then they have lost my business. I wanted to look for a wedding band for myself but she didn’t seem to have time for that. Fortunately, we went to a nearby store and received one-​on-​one service instead of sharing a salesperson with another couple. I asked my fiancé to please never buy me any jewelry from this place. I felt very disrespected.

I love this place!!! Shane company offers the best bang for your buck! They will clean your rings any time you need and they actually have a warranty that they back up! Misty York is so knowledgeable and friendly. I will be with her for life!

Allison (Sales Consultant) made my buying experience very memorable. Top notch customer service during and after the sale. Even a year after my last visit, she recognized me as soon as I walked in the store. The entire staff is fantastic!!! Great selection, priced right and a lifetime guarantee. I wouldn’t consider purchasing fine jewelry anywhere else.

My wife and I are about to celebrate our 20^th wedding anniversary and I wanted to get her engagement and wedding set re-​mounted. I wanted Platinum since her last set was white gold and started to turn yellow (which is normal). I also wanted to do this ring «right» and have something that will last her forever. We went in and initially spoke with Meagan and she showed us everything they had in Platinum, which was a decent-​sized selection. I liked how she gave us the little shopping «cart» holder and only kept the sets that my wife absolutely loved — this made the decision process much easier. I had a budget of about $ 3000 in mind, but my wife found a set that was about $ 5500 that she kept going back to. She is not the type of person who wants the most extravagant thing, she would have been perfectly fine with the smaller set that was her second choice, but when I saw her eyes light up when she put the other set on, I couldn’t resist. Meagan brought in another associate to help us, I suppose because we started asking some more «involved» questions. This was fine, as Misty really understood what we wanted and helped a lot. She went and got a loose Emerald-​cut diamond about the same size as my wife’s and put it into the settings so we could see what it looked like. There was no rush and she answered all of our questions thoroughly. We told her that we lived a good ways away and she said they would have it done that day if we wanted it. We ended up getting that set and it turned out incredibly beautiful. While we were waiting for the jeweler to put the original diamond into the new setting, Misty asked what we were doing with the old set. I mentioned that I would probably put it in the safe deposit box and maybe let one of our sons use it one day if they wanted. She said that she wanted to show us something and took us over to where there were some loose sapphires and put one in the setting and it was gorgeous. We ended up buying a sapphire and had it mounted in the original setting, which was a great thing because my wife can wear that ring on her other hand and it won’t be sitting in a safe deposit box not being enjoyed. We also ended up buying me a replacement Platinum wedding band while we were there, which the last two purchases were totally unexpected. I say that not to complain about anyone being «pushy» which is totally not the case. Quite the opposite, but what I liked is that Misty gave us other ideas that were more suggestions and they made such good sense that we ended up taking them. All in all, I am 100% pleased with the service and the purchases. I know we probably spent more by purchasing at this chain store, but I like the fact that everything has a lifetime guarantee and there are Shane Co stores all over the country. If you go in and ask for Meagan or Misty, you won’t be disappointed.

I’ve been living in Atlanta sine the late 1970’s. For decades I’ve heard this company advertise about how they spend time with their customers to educate them on what a good diamond is; how to purchase and how their associates are not paid on commission. The slogan used to be something like «An educated consumer is our best customer» and I’ve always been interested in that. When it I finally came time for me to get engaged I thought I’d check them out.
I went into the store and told an associate my story. I told them I was excited to learn all about diamonds so I could make an educated decision. I could not believe the associate told me it would be a waste of time educating me since their inventory changed every day and whatever they showed me would probably be gone by the next time I came so I should buy something that day. I was so disappointed I left the store and went to a different jeweler. That company spent enough time with me explaining about diamond quality and clarity that I actually purchased a very high quality 2+ carat solitaire from them.

My fiancé and I went to Shane Co for the first time yesterday. We were looking for a bridal set for me. We were greeted by Kelly Ray who was extremely nice, educated and kind. I let him know from the start that our budget was $ 2,500 — $ 3,000 for the ring and the band. He only showed up unmounted sets that were in our budget plus the cost of the diamond. He wasn’t pushy, wasn’t rude, and was very honest about the rings.
We ended up putting a diamond halo unmounted ring on layaway (we are getting married August 2015) and will be going back to put the bands on layaway. Payment options are very flexible, which I liked.
One of the biggest advantages of Shane Co is that you can upgrade your center stone as often as you like for as much as you would like. For example, the diamond were looking at was around $ 700. We could get that and if we want, a few months later we can trade in that diamond for the same amount ($ 700) and use that money towards a larger diamond, you only pay the difference. You don’t have to double the cost in order to upgrade and you will always get the amount you spent on the original diamond as a credit towards the next. You will not lose any money. I loved that.
We decided on a double halo ring set unmounted that can carry a diamond up to 3 cts. We are starting with .50 ct but every anniversary will be upgrading that diamond for only a few hundred bucks each year ($ 200 — $ 300 depending on how much you want to spend). I LOVE THAT!
No matter what your budget is, there is a ring in there for everyone!
Kelly was amazing. He spent a good hour with us walking around and letting me try on everything. The rings we looked at were unmounted so he was constantly pulling diamonds /​sapphires and placing them in the ring mounts so I can see how the entire set will look once complete. Amazing customer service. We have looked at a lot of places and I haven’t found this amount of selection and dedication than I have at Shane Co. Thanks Kelly, I can’t wait to see my completed ring!

now i shall defend my review… i have seen a number of sales associates in this store. ALL of them have been great! Marcus, Chaz, and Miguel for the times i have searched for an engagement ring /​wedding band — my review has NOTHING to do with those associates! (just want to clear that up) however, i feel it absolutely necessary to write about a sales associate, Lattice. She may have been new (not sure), but i have no idea. she lacked sales experience, maybe? however … my fiancé and i’s interaction with her has been nothing short of lackluster.
we went to look for a wedding band to match the engagement ring i purchased from there (thanks Marcus!!). She was our sales associate. lack of knowledge. lack of personal skills! (case in point — both my fiancé and i were with her for almost 2 hrs and she had to ask what my name was while we were checking out, and I am the buyer! — need i note that she wrote my name down on an order form when i told her that i would buy a ring that day if the right ring was found). she also came back with «good news» that she could change our engagement setting and have a new wedding band setting made. point is, i bought a ring … i want a wedding band to match it (as does my fiancé). do NOT ask me to exchange bands and settings based on what you have in your shelf at that point.
Shane Co is fantastic! i love their service, their warrantee, and their notability. however, if any «shane co» rep is reading this … i would definitely consider your evaluation of our sales associate, Lattice. With my fiancé and i having 30+ yrs of service industry expertise, and my self and my fiancé in a medical service field … i expect better.

I got my engagement diamond reset in a new ring with a new band for my anniversary. The service was outstanding and the prices were very reasonable! Shane Co has an amazing selection of rings from super simple to very extravagant (not Liberace but close enough, lol).
They also carry great bands for men. My husband wanted a really simple «manly» ring and that’s just what he found.
If you’re looking for necklaces, earrings, or bracelets with or without gemstones you’ll be happy with the beautiful selection they have.
Stop by and check em out. Engaged… already married. or ya just want some new bling’

My husband purchased my engagement ring from the Alpharetta location but we have dealt with location ever since for our wedding jewelry and such. The quality for the price is amazing and from what my husband said about his search for the engagement ring, he would have to agree. The selection they offer is pretty extensive and the staff seems quite knowledgable if you need something customized to your taste.
What I love is there is a lifetime guarantee on their jewelry and having it cleaned is super easy. I’m pregnant now and one of the employees just explained to me they would resize it every 2 weeks due to my swelling fluctuation if I wanted. How great is that? I figured they would get sick of me!
Everyone there is very nice and never, ever pushy. I always feel super comfortable walking in and you can tell the managers/​owners have created a culture in that store that makes for a great shopping experience.

My fiancé got my engagement ring at Shane Co. in Alpharetta and I just recently purchased my wedding band at the one in Kennesaw at the Unilocal Shines Like a Diamond Elite event. Everyone I’ve met who works at Shane is incredibly helpful and knowledgeable. They always offer to clean my ring for me when I’m there as well!

We bought my engagement ring here and, while I didn’t particularly care for the sales pitch, the ring is beautiful and the price was right.
Then my (now) hubs asked me to marry him right there in the store. It was a beautiful moment :)

Shane in Duluth sold me a standalone ring when I clearly asked for an engagement ring so needless to say when I went to Kennesaw to pick out a band, they didn’t have one. I ended up spending another $ 2, 000 buying a ring my fiancé liked because their selection wasn’t anything she liked. Had I known they didn’t have a band, I’d have went somewhere else to purchase and that was my argument with Shane Co. The manager got involved to resolve the problem but let’s pretend I didn’t have the 2 grand to spend with less than 3 weeks to your wedding.

My fiancé had my stone and setting set at this location. He ordered the setting through ShaneCo online, and they were more than happy to assist him with having my ring put together. They even gave him a discount on the setting fee!
I came back not too long after we got engaged to have my ring resized. I had been exceptionally motivated to go to the gym since I knew he was going to propose within a few months, and I wanted to look the best I could…
That also meant I went down half a size once I got my ring. I love that any resizing, cleaning, or repair (as long as you go through them) is free. I go about once a month to get my ring cleaned… they are the nicest! If you are looking for an approachable place to get your engagement ring, go to ShaneCo!

Went here looking for an engagement ring and a watch for myself. Don’t be fooled by their «we don’t haggle» gimmicks. Their prices were outrageously high, and on top of that because I didn’t tell them I had done my homework on diamonds, I was essentially spoon fed a very basic course that was false. The saleslady was nice, but basically told me that the cut and clarity are not important, because it’s where they buy the diamonds that matters. The whole thing sounded unusual. Then I asked for a certified diamond, and suddenly she got upset with me. I’ve had much better experiences elsewhere. In my case, I went to D Geller & Sons across Barrett Pkwy and had a very straightforward experience.

I love Shane Co! (Read my other 5 –Star Shane Co. review for all the wonderful reasons). This location though, I’m not a big fan of at all. But due to the unfortunate closure of my favorite Shane Co. in Marietta, I’m stuck with these guys. My last visit caused me much emotional distress. I came to get my rings cleaned (one of the perks; free cleaning and polishing!). Usually, I roll in, hand over my rings, and 20 minutes later I walk away with my jewelry looking sparkly new. Well, this time, I rolled in and was told by the very snobbish Manager that I would have to leave my rings overnight for cleaning and return the next business day to pick them up. Hunh? I know it only takes 20 minutes on a busy day! Surely he didn’t realize that every time I feel for my very precious rings and they’re not there I have a near panic attack. Surely he didn’t know that I drove a descent distance from my house to get to that location and surely didn’t want to make that drive again. Surely he must realize that this new policy sucks! Is it a ploy, I don’t know? I saw multiple people decide not to get their jewelry cleaned because they were either uncomfortable leaving their jewelry or didn’t want to make the journey back to the store… or for whatever personal reason, they decided against it. I hate the new policy and the attitude that comes with it. Customer service first Shane Co! Give the customer an option; maybe there is a «rush» fee for same day service or maybe you can just drop the new policy?

Super experience. I had forty minutes to get a gift. My heart had decided that the time had finally come. I looked online at the Shane Company’s site, I found that a promise ring was within my financial reach. I hung up the internet and picked up the phone, I was on a mission. A few of the rings I saw online were in the store location I was headed to. The wonderful lady, Diane was her name, was so attentive on the phone, that I had to ask for her by name when I got there. So, upon arriving I looked at the rings I saw online, but you know, they all seemed to be lacking. Diane showed me about three more. The first one, nah, second, meh, I was loosing hope. I described what I was looking for and she told me she might have something like it in the back… When she came out and presented, I said that’s it, that’s the one.
She loves it, and I love it on her.
The Shane Company also offers some unbelievable perks!
60 Day return policy.
Lifetime resizing
Lifetime cleaning
WHAT? YES. It’s true. They actually take care of you. Oh, and if i decide to go back for an engagement ring in a week or twenty years, they will give me the full value of the ring I bought for the trade in.
No brainer, if you’re looking for jewlery, The Shane Company is the place to go. This was my first time buying jewelry, and I strongly believe that the experience could not have been better anywhere else!

Very friendly salespeople here, except for the bossy, very obvious woman that manages.
Terrible prices in my own opinion. Found a designer ring here priced $ 3,280.00 & was told there is no negotiating whatsoever (by the hateful lady, by the way…). Yet I was able to purchase it from another company for a steal of $ 2,500.00 that was grade-​A, no BS, no sales tricks.
Thank you D. Geller!