Catch Can

This store is absolutely the best place to find unique and beautiful women’s clothing, jewelry, and special household items in the DC area. Don’t bother going to Georgetown. No pressure or annoying sales people at Catch Can’s 2 locations. The people who work there are all helpful, down to earth, and fabulously normal. You won’t spend an arm and a leg and will walk out with something beautiful you will actually want to wear over the years. It’s my favorite store.

Have been shopping at the Kensington store for years. The owner, and staff are exceptional — friendly, helpful, and go out of their way to make shopping a pleasurable experience. I always find some treasure at Catch Can, be it clothes, jewelry, housewares, or something you won’t find anywhere else.

I was in last week and gave my items to the clerk who was going to start wrapping them and instead she put them on the counter and left the store. When I went up to pay and retrieve after continuing some shopping the two other people were more busy putting shoes away and I finally had to call out to get someone’s attention. They didn’t apologize when I commented that I thought someone was wrapping my two gifts… I still purchased but agree with the other comments that the sales people do need some customer service training! Two much great stuff in the store to miss being sold! Love their merchandise, not loving the staff!

O.k. 3 strikes & your OUT!
yesterday I went to CATCH CAN for the 3^rd time. Visits spaced months apart.
The first time I thought the utter lack of customer service was a fluke.
The second time… again, NOT one employee acknowledged me (there were 3 employees in the shop & less customers than employees)
The third time… yesterday I went back… at approx. 3:30p.m. & again, store not busy, 3 employees. I tried on shoes. I tried on clothes off the racks. I sniffed candles. I held up earrings in the mirror… NOT ONE «HELLO!» Not one…“Goodbye” as I was walking our after looking around for a good 15+ minutes.
Catch Can owner… your 3 employees lost you $$$$$$$$$$$ not one time, not two times but three times.
You need to do some serious employee customer service training.

Why shop here? Because you’re invisible?
I went into the shop for the third or fourth time back in June. They actually turned the lights off on me when I was in the dressing room! It wasn’t even their stated 5pm close time, it was a few minutes earlier.
Seriously? I got dressed and went to the counter with the five items I’d tried on. I asked who the manager was and explained my frustration at what happened. The young girl sort of shrugged. I said I’d be happy to take my business back to Nordstrom and Upstairs at 7^th, at least those two stores know how to treat their customers. At that point a slightly older woman asked if there was anything that could be done and I recognized her as someone I’d seen before, «Teach your staff how to treat your clients.»
I might have bought a few things if I hadn’t been treated like a thief who broke into the place.

Have shopped at both catch can stores for years. Always liked their selection of clothes, housewares, etc. I have found their staff to be persnickety over the years, but not rude enough to stop me from coming. But today’s experience was straw that broke camels back. I had a sales person who, instead of helping me with an issue regarding store credit, told me to drive to the other store (40 minute drive), because they were the only ones who could solve. After 10 minutes of being condescended to and lectured at about how wrong I was by three staff people, one clerk finally decided to call the other store, who solved my issue over the phone in under a minute. Wow, I hope the owner Suzanne can come up with additional customer service training for her staff to better to help customers.

I used to be a huge fan of this store before we moved to the Midwest 14 years ago. I spoke numerous times to the owner Susanne., and bought most of my kids’ clothing there, and many other things. Well, I was in town for a visit, and of course stopped by CatchCan. I bought a very heavy pedestal cake stand (the last one in the store) and schlepped it to Chicago. I wanted to buy a couple more as gifts and emailed Susanne to see whether she would tell me the manufacturer. She never replied. And this after I spend a lot of money at this store over the years. If she does not want to reveal a source… fine…but at least reply to my email.

CATCHCAN has nice stuff, different stuff, unusual but chic. I’m prepared to spend more for the quality. I’ve repeatedly found «My Closet Favorites» here. They always have exciting jewelry, shoes, handbags, and clothes !

Visited the store for the first time over the hols. Loved it. Wish there were something near as good close to my home in Massachusetts. Great variety of quality clothing, gifts, boots, and housewares. Knowledgeable sales staff, exhuberant fellow shoppers, fun atmosphere. Can’t find a website for them – how could they miss out on online sales when they obviously have great flair and taste? Oh well, I’ll be back next time I’m in the area.

Amazing store. HORRIBLE customer service. If I could have put 0 stars, I would have. The lovely woman at the Chevy Chase store called Kensington to see if they had shoes in stock in my friend’s size. They did, and so we headed there. We unfortunately got very lost and arrived at 5:04pm. I do find it strange that this store closes at 5pm, but posted hours are posted hours, and I respect that. However, we had called, it was only 4 minutes late, AND there was a woman trying on shoes, another woman at the counter, a woman behind the counter, and a little girl zooming about. As my friend was in town all the way from Missouri and there looked to be a lot of activity going on, I tentatively knocked. I am not an entitled, pushy woman. I assessed the situation, and decided that I would inquire if it were still possible to pop in to get the shoes, and if not I understood. What I did not understand was the disgusting behavior I received when the door was finally opened. A simple, even curt, «I am sorry, but we are closed» or «We have somewhere to be, come back some other time» would have been understood, but the way this woman looked at me was not in any way polite or civil. Despite all of the activity still going on in the store, she opened the door, and cut me off as I was opening my mouth by saying rudely «We’re closed» and shut the door in our faces. What a treat and welcome for my sweet out-​of-​town friend! I have been going to the Chevy Chase location for years, but I will never go near this store again. I was angry and embarrassed for them. Left a terrible taste in our mouths. She really should not be a saleswoman. All of the women at the Chevy Chase store are truly amazing and always have been. I will be doing my shopping there exclusively from now on.

LOVE. LOVE it. Not in a mall, great staff to help you sift thru the many awesome and diverse styles. Then there’s there’s housewares… YUM. And shoes. And adorable childrens things. A gem of a store. I travel 1 hr to shop there. You will not find trendy annoying clothes built for teens. You will not find stodgy or old lady. I’m 43 and sensitive to these things. ;)

Interesting styles made with great natural fabrics that you don’t see very often: heavy linen and nubbly flax and knitted cotton. Cool stuff! Visit often in order to be sure you can catch (pun intended!) all the sales and seasonal changes.

Initially found this store because they carry a large variety of Dansko shoes… the store is very cute and does carry adorable gift items, but on the pricier side (Hence the four stars). There are a lot of clothing items on the discount rack. Items such as hand woven wool gloves start at ‘$ 30. Clothing is designed by Dina Lee and other specific designers and most pieces start at ~$ 50 or higher (unless on the sale rack).
If you sign up on the mailing list you get special offer’s, just before the holiday’s they had 20% off the entire store for one day only. I actually got the 20% off on the Dansko’s which brought them under $ 100.
The staff are super helpful and friendly. They actually suggested that I sign up for the mailing list. The owner also has a toy store next door.
The location is slightly tricky but call ahead for the best directions.

Like its other location, this is a great place to browse. They carry the same things as the Connecticut Ave. location but also have as a bonus 1) adorable infant clothing 2) plus sizes 3) clearance clothing (lots of it) 4) a parking lot (!).
Its location is a bit out of the way. On my recent visit I was surprised to find three other (new to me) shops next to it.
I love this place for housewarming and thank you gifts. Catch it if you can!