Kihei Sands Condominiums

Loved everything about our stay here. Everything was beautiful and clean. The location couldn’t have been more amazing. Very friendly and accommodating service. My only regret is that I couldn’t stay longer!

We planned our trip to Kihei Sands 11 months ago. We have stayed there a number of times over the years. This trip was planned for April 17^th through May 3^rd, 2015. There was a water main break on N Kihei Rd March 26^th that flooded all the lower units of Kihei Sands. We were informed yesterday that our reservation was cancelled a full week after the flooding. The Managers barely offered an apology let alone assistance to find other accommodations. We received this information by e mail late last night, no phone call. These Managers should be fired for incompetence and lack of customer service. They withheld information from us and where very deceitful. Our trip is completely ruined and at an enormous financial loss to us. Traveler beware do not trust anything they post or their website or a confirmed reservation. They will miss-​represent this property in order to lease units and miss-​lead you as a customer. We will never be back!

What started out as a crazy hectic day of me flying out with 2 toddlers & an infant, no car, was pretty brain wrecking but I kept my cool and did what I had to do. Hauling around 2 toddlers, my 5 month old, his car seat and stroller. Diaper bag, my purse, & 2 duffle bags I managed to get to this condo. 11:45. I thought I was able to drop off my luggage and dig, but I was to abide by the 2pm check in rule. My brain went hay wired. Nice enough, the guest here brought out glasses of water and snacks for my kids. They also offered to watch my things while I take my kids out to the beach. My day was getting pretty good considering it was 1:35 & I didn’t have to hear the constant nagging of ‘when can we check in, mom?! Is it almost 2? I want to lie down. Just a little bit more time? How much longer ?’
Before I knew it the two owners of the condos brought out my package & keys to the beach !! I’ve never felt more welcomed ! They also helped me with my luggage and the kids to our condo. Condo was beautiful ! I rented a 3 bedroom 2 bath & it was awesome ! AC, fully equipped kitchen, bathrooms were stocked, extra extra pillows in bedrooms, & towels placed artistically on every bed. The hospitality here was nothing short of amazing & the condos … The best. I would recommend this place to anybody. One thing I wouldn’t recommend is flying out hours early before your check in.

We loved the 3 bedroom unit B15. Traveling with our two small girls, grandmas, and sister was very comfortable and the kitchen was essential. Used the grill on the patio numerous times as well.
Really enjoyed the adjacent beachfront, the amazing uncrowded beach, porch with beach view, onsite laundry, A/​C, Meowi (the cat!), pool, boogie boards, patio, and the amazing sunsets. The managers are just fantastic as well, very friendly and even paid for the laundry a couple times as we relaxed on the beach! Great place!

My husband and I stayed in condo B9 with my cousin and her husband in mid June. We had a GREAT time in this unit and it had absolutely everything we could possibly need or want… even board games and a slow cooker! The property manager is incredibly friendly and even helped us plan our outings and adventures. I loved that these condos are nice and quiet, and offer a friendly, family-​like atmosphere where guests can barbecue together in the evenings and swim in the ocean a few steps out of the door. The beach is beautiful by the way… lovely sand and a wonderful view!
I would highly recommend these condos to anyone looking for an affordable Hawaiian vacation. The location is great, the staff is friendly, and the condos are well looked after. We will be back for sure!

In response to the complaint here is further background from the owner of A6:
Kihei Sands is a small and family-​like operation. We strive for a happy time for all and it is our sincere hope that everyone is pleased with their stay and wish to return. Sadly this stay did not work out for all involved.
In anticipation of some landscaping work that follows the tenting of our complex I advertised my unit with a discount and put a block on renting the unit until it was beyond the recommended time of clearance for occupancy. We do not jeopardize the safety of our guests. The complex was verified ready by the service firm and then re-​occupied by our local managers and others A FEW DAYS PRIOR to the arrival of this family.
Within hours of the time the couple raised an objection they were provided a complete detailed written response. The explanation included what procedure and products were used in the building treatment, and advising that the gas treatment fully dissipates/​has zero residue (which is why dishes are unaffected and are not cleaned an additional time). In the same response on the building safety I proactively included for the couple pricing and availability information for other nice beach properties in the area that could accomdate them should they feel more comfortable to leave. While the condo was perfectly safe I immediately offered a refund so they easily make a choice to truly relax and enjoy their vacation on Maui. I went out of my way to help them. Apparently, after reviewing the information I gave them about the building treatment they must have concluded/​agreed that it was safe because they thanked me for my response and information, declined my offer for a refund and said they would like to stay.
A few days later the couple was asked by the property managers to refrain using their front door for a period of two hours while the stone sealer for our walkways was applied and was drying and the managers would personally watch the back/​lanai door to ensure no one trespassed while it was unlocked.
The incident with the pool closure was unforseen and unintentional — an accident that happened. Again we tried to provide a remedy. The pool had to be drained following a spillage into the pool of material involved in recoating the natural stone walkways. To show concern and goodwill I then offerred the couple a rebate of $ 50/​night on my rate or once again a refund in full if they decided they wanted to move to a property with a pool. They responded that they preferred to stay, however they also said I now needed to let them stay at no charge or there would be future consequences. When it was clear to me that nothing short of a free stay would be accepted I felt there was no more I could offer.
We strive to ensure great vacations for our guests. Many comments from other visitors will show that we work hard to keep the property well maintained. We will also do our best to reasonably remedy situations. In this case it did not seem we could arrive at an acceptable arrangement and we are sorry for that.

For unit A6: The owner of this condo misrepresented many things about the condition of the condo and was not responsive at all when we raised concerns. First of all, the owner did not tell us that the unit was tented and fumigated for three days right before we arrived with our one year old baby. None of the dishes were washed after the fumigation – and because we didn’t know, we drank from the glasses, fed our baby off the plates etc. We learned of the fumigation two days later from the on-​site managers. The owner did state to us that there would be some landscaping work while we were there, limited to «plantings, all by hand, nothing more… in the center walkways and near the parking area.» She omitted that the plants were dead because they had been fumigated.
The owner also stated other than [the landscaping work, we would] «have everything that this condo and the complex offer.» Unfortunately, a several-​day stone-​cleaning project (that resulted in removal of all of the lounge chairs, patio seating and barbeques) reached the swimming pool, which was closed «until further notice» due to cleaning chemicals spilling into the pool. We couldn’t use the front door while the cleaning was taking place, and were told to enter and exit from the back patio door which could not be locked from the outside.
Other condo owners we met said that they hadn’t rented during the intensive maintenance week, because there was too much going on. I guess the owner of A6 was too concerned about making money – at our expense.
We raised these issues to the owner, and her suggestion was that we move out. When we explained this would be difficult due to cribs and other rented baby furniture, she refused to communicate any further with us.