Express Men

Just got to my car and am still shaking my head. I could not even wait till later to write this review. I walked up to the counter to pay and the girl behind the desk wanted NO business of helping me out. Right before I was about to say something she walked over. I attempted to pay with a gift card that was a Christmas gift and that’s when the chaos began. She could not get the gift card to work and when I asked her what we should do she said she didn’t know anything about the gift cards. NEVER TELL THE CUSTOMER YOU DONT KNOW. Just go get your manager and tell me to wait. I was not in any type of rush and even reiterated to the manager that all I had was time. I had to be the one to flag the manager down because she thought I was going to just give in and walk out of the store. The manager jumped on the phone and called HQ where she was told to try another register. With completely disdain and negativity with this process, don’t you know, it worked!!! As she was trashing HQ saying they were never right. During this 20 minute interaction, actually 20 minutes at the register, there was never a point where I was leaving that store without this transaction taking place. If you have a $ 10,000 store credit to express that has to be used in KOP and the next closest store just happens to be in Kentucky… Spend the money on the plane ticket. Save yourself time, aggravation and overall personal well being by not going to this store.

Men’s Express is now mostly dress clothes for 20– somethings. The cuts on their shirts and suits are a bit more tailored and slim fitting. I bought a suit from here and have been very happy.