Tiffany & Company

Was shopping at KOP mall and had the opportunity to be helped by Marisa Drey. She made my shopping experience much more pleasant than has been at other Tiffany’s I have been to. She was very interested in helping me find what I needed and did so in a non aggressive fashion. If you need to shop here ask for Marisa… You won’t be disappointed.

I’m so sad that I have to write a bad review about Tiffany’s. My now husband purchased a gorgeous, thick, silver bangle for me last Christmas for $ 800. We didn’t mind spending the money as Tiffany’s is supposedly the best, and this bracelet would last a lifetime. Well, after a few months, the bracelet began looking REALLY bad. It scratched very easily, even turning brown in some spots, and it had a few chips along the side. I don’t wear my jewelry in the shower, to bed, or while I’m cleaning, so we were really surprised that this already happened. I took the piece back with the receipt, and since we really didn’t want the same thing to happen again (thinking that the bracelet was poorly made), we wanted to either exchange it for something else, or return it for a refund. Well, they wouldn’t hear of it, at first, they stated that we could pay to have it refurbished. (Are you kidding? What did we pay $ 800 for?) Finally, after saying other ignorant things like «You must have worn it a lot. This is the normal wear and tear that you can expect on a piece like this.» I asked the Store Manager if I was supposed to purchase it and then stare at it to avoid the unsightly scratches and chips of the bracelet. Ridiculous!
They finally agreed to have it refurbished for free, but that we will need to pay to have this done every few months depending on how much I wear it. Total ripoff!!!
It’s really sad, I will not be purchasing anything from Tiffany’s again. I don’t know if the brand has gone through changes, as my other Tiffany’s jewelry, purchased over 5 years ago still looks pretty good.
P. S. They also told us that my bracelet was retired… interesting, I wonder why!!!

Great store. Wonderful sales people and the selection is great. I am a long time Tiffany customer and this is my favorite store by far.

I was pleasantly surprised with the customer service at this location. I had it in my head that they would be beyond pretentious, from what I have heard in the past; but what I found were helpful salespeople, professional associates working the alteration area and an all around great experience.
I had a necklace lengthened right in the thick of the holidays and still received it before promised date. Plus it’s Tiffany’s… all the cool lighting and the shimmer and sparkle. A bad day at Tiffany’s is still better than a good day at work!

Very poor customer service experience at King of Prussia tiffany store. Was treated rudely & disrespectfully. Contacted corporate via email as unsure store manager would be receptive given the subpar experience there. I guess this store isn’t interested in selling you jewelry unless you’re planning to spend 10k. Was treated very dismissively & ordered online given how humiliated I felt by my treatment at this store.

We went in to get help with an issue and we were treated like valued customers. I was very impressed with the high level of customer service.

A past boyfriend bought me a necklace from Tiffany’s and we broke up shortly thereafter. I loved the thought of a Tiffany’s necklace but did not want the one he picked out. I went to the store to see if I could exchange it for another necklace and was pleasantly surprised. I was treated with the upmost respect (even though I was not the original purchaser of the necklace) and was able to exchange it for a new one. Since they were able to look up his information for proof of purchase, everything went very smoothly. There was no rejection and no questions asked. Being that the customer service was over-​the-​top makes me want to do more business with them.

Tiffany & Co has to be the WORST store I have ever been in my damn life. I probably never get offended about anything and they took me to a low. The only staff member that greeted me and with a smile was some mixed looking dude who was stuck cleaning the champagne glasses (which I was not offered) of the bourgeois customers. Not only did they not have the item I called ahead for, but service rep after service rep looked at me and walked away without even offering me assistance. The one guy that did help me did not even bother to shake my hand when he came to assist me but did another customer. I ended up asking for another item which also became a hassle. At that point, I was offered a drink which I felt like they owed me at that point. In the end they offered me a complimentary item, which I accepted for my troubles, but it did not make up for the ignorance I had to endure as a customer who apparently looked like his money was not green as well. This was my first and last time walking into one of their stores and giving them my hard earned money. And should you asked why I still gave it to them, well…

I can’t believe I’m writing a review for Tiffany’s, mostly because I never thought I’d own something from Tiffany’s… I guess crazy things can happen. First of all, I am shocked at the variety of price ranges that this store can cater to. Definitely believed everything here would be in the $ 2000+ range.
We were given time to browse without anyone really being pushy or asking too many questions, and we were helped as soon as we stopped in front of one of the cases and started making a decision. Fantastic sales associate (who gave us his business card, which promptly disappeared into the depths of my mom’s bag) took his time answering our questions, showing us the various pendants, and even unobtrusively helped us decide between platinum and gold when it became obvious that we are among the least decisive people on the planet.
Fantastic store, and I’ll definitely be popping back in to get this baby cleaned at every opportunity!

First time in this particular store. Selected a business card holder. It took quite a while to find a salesperson (Saturday?), but once I was helped, Alexa did a great job walking me through the choices and my engraving options.

Horrible customer service! After waiting around for what seemed an eternity a sales person finally came to me and helped me with my purchase. During my purchase, she lacked the normal great customer service Ive been accustomed to at other Tiffanys and didnt even say thank you once my sale was completed!
I will definitely be notifying Tiffany’s customer service tomorrow.

My review of Tiffany & Co. KOP started with the phone call I made to the store. I called around 11a. m yesterday to inquire about their charm inventory since I was interested in purchasing my mom a necklace for her birthday. Penny answered the phone and she was very helpful. I was optimistic about my visit to the store to complete my purchase later in the day. When later came my 9 yr old and I made our way to KOP mall. When we entered Tiffany’s large doors we felt like we were entering a special place. But. Let’s just say the most pleasant welcome came from security; he greeted us: «good evening, welcome to Tiffany.» I had to find the 3 sales people who were all standing in deep conversation at one display case near the front of the store. They all made eye contact with me and continued their deep conversation. Now I’m not shy and normally I’d leave a store for such rudeness so I interrupted and asked for Penny. She advised me that another woman could help me and once I told that saleswoman what I needed, she really helped me well. She made suggestions, found the best charm and wrapped it in signature Tiffany style. I can’t say our experience was stellar. It was a far cry from how I’d envisioned my Tiffany visit, but when my son said «I’ll be back here for my mom and wife’s gifts someday» and the saleswoman replied «we will definitely love to have you» she made up for the lack of welcome we felt to the Tiffany «family» initially. ³⁄₅ for this location. With only one other in the Philly area, I may have to order online to feel the love.

I received a beautiful bracelet from the love of my life for my birthday, I was thrilled. I wore it all the time and of course due to the quality of the product you recieve through this company, it broke. So he took it back to the store and they replaced it, which was fantastic. I then decided that I would only wear it on special occasions. I wore the bracelet four times to dinner dates and it broke yet again! A $ 575 dollar bracelet! So we decided since I loved it so much to take it back and get it fixed again. Although when we went to the store we were told we had two options. One PAY to fix it or get store credit. I took a look around the store but didn’t see anything I liked but of course I refused to pay for it to be fixed. This is suppose to be the «best jewerly» then give me an option for a warranty or fix it when it breaks because obviously your product is awful. So I asked to see the manager. She told me that «this wasn’t the peice for you» EXCUSE ME? is there a section of the store with my name on it? I think not. I think it is outrageous to spend that amout of money on a peice of jewerly and have it break to begin with but to then not fix the issue? We decided to simply return the bracelet. I will never step foot in another tiffany’s.

The size n layout of this location is way better than the one in center city Philly… we had to wait a few mins to get someone to show us the items we were purchasing as a gift… the girl there was super nice the earrings that went with the set were sold out she offered to order them for us n have it shipped but unfortunately we were leaving for Maui… The sales associate went out of her way to call the Maui Tiffany store to reserve the item so that we could just pick it up when we got there… if that’s not A++ service … I’m not sure what is …

We went here a few weeks ago to look at engagement rings. We had a great experience at another Tiffany’s, so we were definitely looking forward to checking out the merchandise at the KOP location, since the Tiffany ring we saw was our top contender. It was a Saturday and it was crowded, but we happily browsed and waited for a sales associate to assist us. Unfortunately, they had one grouchy man working the engagement ring case. The Tiffany KOP has perfected how to lose a sale. I don’t know why they would put such a negative, unfriendly, unhelpful person in charge of arguably their most expensive jewelry. When we were finally helped, the associate asked us what we wanted to see– no hello or anything. I told him I wanted to see a 1.5−2 carat round solitaire. He gave me two rings to try on. He didn’t tell us anything about them. I asked if he had anything else. The answer was no and with that we were dismissed. He didn’t tell us he could order some from New York, or anything else. To top it off, he also snapped at another customer who asked him a question. We left with a sour taste in our mouths and marched downstairs to Cartier where we had exceptional service.

definitely bigger than the walnut street location, but far off from the 5^th ave location in NYC.