Kingston Caps & Trailers

I bought a Compliment truck cap from them a couple years ago and it’s served me very well. I moved out to CA and my keys to the cap got stolen. There are no West Coast Compliment dealers, so I called Kingston and they sent me replacement keys free of charge.

DO NOT PURCHASE FROM HERE! I purchased an enclosed 5×8 utility trailer for my cross country move. It was not installed by the young man at the shop properly. I have pictures to prove it. It came unhitched while driving down the highway. After I had it repaired and thought I was calm enough to have a short conversation with the owner about the safety issues involved — I called Kingston caps to tell them about the situation and allow them the chance to rectify the situation. I told the owner what happened and that he needed to make sure the young man who was installing trailers for him was properly trained or let go. He said something about the ‘walkthrough’ the young man had done with the trailer w/​me after it was installed — no such event ever occurred. A — the owner never once asked if everyone was ok. B — He told me it was ‘impossible’ for the trailer to have been installed improperly and for us to have driven as far as we did on it so I must have bought a ‘defective’ trailer. WHAT?! In the same breath he called me (and the tow truck driver and 5 guys at the repair shop) a liar and admitted to selling me a defective trailer. At that point I could not even communicate with him over the phone anymore I was so angry. There is no reasonable definable explanation as to how my family and I are safe and alive. The negligence of Kingston Caps & Trailers could have killed us. The fear and trauma caused to my family by their incompetence is inexcusable. This was not an accident, this was pure incompetence. It should never have happened. I am furious and a negative review to warn others is only the first of multiple steps I will be taking.