Mid-Hudson Family Health Institute

My experience was abysmal. New York state law says they must bring a patient into a room within 30 minutes. Almost every appointment I’ve been there, I had been kept waiting 1 to 2 hours before being escorted from the waiting room into a patient room, and this is after I’d made repeated inquiries about the waiting. I even call prior to my appointment to see if they are running late or not. When I am finally brought into a room, there are no explanations or anything beyond that they are «running late.» Some patients are disabled and get there early and then are kept waiting for hours, watching others come in after and get seen first. That is inexcusable. I have personally hand delivered copies of my own medical documentation such as labs, X-​rays, doctor’s notes, nurse’s notes, and MRI results, yet NONE of this was ever filed into my chart, and my PCP had no record of it! Sounds odd to me… I had to bring my own copies in again and I personally gave them to my PCP (who made sure they got filed). This facility screwed up scheduling my appointments and kept me waiting on days when my doctor wasn’t even there. They say they’ve called but I received no messages from them… I don’t recommend this facility but that’s just an opinion. It’s not the doctors. I did not appreciate the office staff who make this practice such an unpleasant and stressful experience. And if anyone relies on busing, the schedule to and from the facility is not too convenient either.