Chase Bank

I moved my business to Chase when, after my wallet was stolen overseas, Wells Fargo (where my bank accounts were) could not be bothered to help me unless I «visited a local branch» (which there was none), while Chase overnighted a new credit card to my hotel. So, they won my business.
This branch is located inside the Red Apple supermarket and is quite small — but that’s why I like it. You can actually get to know the people because there aren’t that many of them, and they can take the time to be helpful and friendly. When my daughter turned 13, she wanted her own debit card more than anything, so I took her to the bank on her birthday, where they helped her set up her account, set up her phone app, and then brought in a cupcake with a candle and the whole staff sang Happy Birthday to her. It was like banking in a Jimmy Stewart movie.
All in all, I’ve been very happy with Chase and this branch in particular.

Chase bank is one of the worst banks out there. I truly hate all the service fees. And lack of customer service is horrible
They always find ways to sucker you out of your money with nonsense fees on your account. Wished Washington Mutual was still around