Foothill Door & Window

Vano is amazing at what he does and is always sooo helpful and on top of everything! Sometimes custom orders may take u longer but that’s understandable. We buy at least 20 Windows a year from these guys and if there is anything wrong they take it back and get us a new one asap! I recommend them to everyone and will always do business with them. Really some of the best prices around for such high quality products!

Beware of contracting with this company. As soon as my put in my deposit, experienced very unprofessional service from them. my reasons are below.
1) The person i was working with, Rick, did not contact me to set up a follow up appointment after i paid my deposit. Called 4 times and left messages. Finally my husband had to talk with Rick to get momentum.
2) Paid $ 200 for him to take care of the permit for the windows. Then, Rick wanted me to meet him at the permit office to take care of the paper work. Spent 4 hours with him, missing work, to take care of the permit. Isn’t that why I paid him $ 200 dollars so that he can take care of that form me?
3) After the permit, took a while to set up an appointment to change out the windows because he never followed up. Took another 3 weeks.
4) On the day of installation, crew didn’t clean up after themselves. Found scraps of plastic all over our garage floor.
5) My biggest complaint… After installation, did a check to make sure the windows were installed properly. Found that they failed to fully seal the outer perimeter of the windows from the outside. For example, on one window, they caulked the sides of the windows but didn’t caulk the top and only caulked half of the bottom window. I called the company and they sent an employee to see what I was talking about. They called me back saying that they didn’t know what i was talking about. I asked them to send Rick to physically look at the windows while i was there too (Had to take another day off of work). He agreed the windows should have been properly sealed around all the perimeters. This resolution took 2 weeks when in my opinion should have happened within couple days.
Total time from deposit to get the windows properly installed took about 2 months. Took too much time to replace 6 windows if you ask me.

We used Foothill Door & Window and we are very happy! Very friendly staff, 14 windows were ready in about 2 weeks. On time for the 2 days it took to install them, hard workers… and did a GREAT job of cleaning up afterwards!!!

Very fair and reasonable. I’ve done business with them for 5 years and they’ve always been professional and timely.

Poor customer service. I needed a new front door on my old home. Hubby and I went in to their showroom and found what we wanted but didn’t decided on it right away because it was about $ 2000 installed. I found it $ 300 cheaper from Home Depot, but then decided we would go with the mom and pop place to support small business. I called and talked to a guy who said he would come by the following day to measure my door. I waited and waited and he did not show and did not call. Ended up going to Lowe’s and they had someone out to measure my door within 24 hours.

I’m surprised to see some of the poor reviews. I bought my Milguard doors and windows here 4 years ago and have been frequenting for other items since. I’ve always received great service from the guys there and the quality of their products are far superior to those of the larger superstores.
The service is also not comparable to the larger stores. In the past, I’ve only had to explain what I needed and they’ve guided me in the right direction. Also when I’ve needed service they’ve been nice enough to call the vendor and have them come out to my house.
Service: ¹⁰⁄₁₀
Location: very convenient

Ridiculous is all I have to say. I prefer to support local businesses when I can but these guys just don’t deserve it. I called to get a quote to re-​install a patio sliding door and whoever answered the phone said they would send someone out to get an estimate. Didn’t hear back for a couple days and finally Tuesday someone calls and asks if they can stop by within the hour. Just like most people, I’m at work on a Tuesday afternoon. No big deal we decided to reschedule for the next morning between 9 – 11. I ask my fiancé to come over and wait for him and I get a call around 11:20 that no one has arrived. I call the place and someone says he knows nothing about it but he’ll get back to me. No apologies or anything and I still haven’t heard anything.
I know it’s going to cost me a few thousand dollars to fix my door. I wonder if they are so successful that they don’t need the business and my job just isn’t worth it for them. If that’s the case congratulations but if not, you only got yourselves to blame if you’re barely keeping your business afloat.

I figured I’d go local and call Foothill to fix my new front door, which had not been installed properly. The first guy they sent was an estimator. He had some ideas on how to fix it, but he never got back to me with a door specialist to do the job. The owner stepped in and sent a door specialist out. The specialist’s labor prices and material prices were almost DOUBLE what the estimator said they would be. When I pointed this out, he got so offended and became antagonistic. He ended up getting so mad that he declined the job. I get that the owner had good intentions but I just ended up with a huge headache, wasted time and still no fixed door. Buyer beware.

My wife and I recently bought a house in La Crescenta and had a lot of remodel work that we needed to do. Aside from the kitchen, and the bath rooms, one of our biggest concerns were the windows and the front door. We are die hard fans of vinyl windows, as they are so clean and make the house look up to date.
After shopping around at several door and window stores, including «the big guys,» we decided to try this place out since it was so close to where we lived.
When we went in, we were greeted by the owner, Vano. He is a really friendly and caring individual, and isn’t out there to just make a quick buck on you. We explained out situation, that we have old metal windows in our house that look so plain and dull and really want to open up the house and give it some character. Not only did he help answer all of our questions, he was also very straight forward and helpful. He helped get a quote for us and was very flexible and helpful during the whole process.
We were able to get an idea of what everything would cost, including the fees to have everything changed out, and this way we could make a reasonable decision on what would meet our budget. It was really nice to see this one-​on-​one attention, as you don’t get too much of it now days.
We would both recommend this place to anyone in the neighborhood as they are very friendly.