The Mac Guys

I have an iMac, under warranty. The mouse failed. Apple told me to take it to a service center for get a new one. I went to the Mac Guys.
While holding the mouse in her hand and seeing the mouse would not even power on, with a room full of Macs she could use to test the mouse and a problem I could easily demonstrate, the woman I spoke to told me they could not replace the mouse under warranty until/​unless I brought the entire computer in for diagnostics. I questioned her on whether she could contact Apple to confirm this. She told me the guy in the back said they wouldn’t do anything without the computer. She was really trying to make it sound reasonable but it simply wasn’t.
Minutes later… In the parking lot just a few feet from the front door of The Mac Guys store, I called Apple. I gave them the serial number from my iMac and explained the problem. They are shipping a mouse via FedEx.
This is the third time I’ve sought warranty repair service on an Apple product from this place where I’ve been treated to this same sort of silly run-​around with the same sort of attitude. Their non-​warranty service/​repair prices are ridiculously high as well. It doesn’t matter if you buy the computer from them or not. They charge full list price with the promise of excellent service which they do not deliver.
My advice for Apple lovers from La Crosse. You can save hundreds of dollars buying your Apple hardware elsewhere (Amazon, BestBuy, wherever…). Use the money you save to purchase an AppleCare extended warranty. You’ll get better support directly from Apple over the phone. Be sure to save your box so you can ship the computer to Apple if it requires repair rather than wasting time taking it to this place. If your experience is like mine, you’ll have your repaired computer back from Apple long before this place even has the parts.
No common sense. No customer service. No reason to go to The Mac Guys.

I have purchased from and received excellent service from The Mac Guys. They listened to my needs and helped me get the product that best suited me. Andrew and the staff provided me with the instructions I needed to make the best use of the equipment I purchased. Their ongoing support and knowledge gave me a sense of confidence and I can’t imagine purchasing from any other store. I first purchased from them some years ago when they were I the old location. Over the years I have had nothing but a positive experience with the folks at The Mac Guys.

I am very impressed with the service I get from The Mac Guys. I don’t pretend to be an expert and when I have questions, I ask. Every time I come here I am greeted very well and am made to feel I’m the only customer in the store. Jeremiah and the crew have knowledge. They have any answer to any question I have ever asked and a solution ready (even if it isn’t their store or product). That is class act.
Now they sell an amazing brand in my mind, but they aren’t over zealous or arrogant about their ability. Good people. Great service and support. I would spend local money at a local store waaaay before a chain store and the Mac Guys are the place to go. Period!

If I could rate a zero, I would. I am EXTREMELY disappointed with the quality of service I received. This store claims to be knowledgeable in Apple products but they are clearly not. I brought in my laptop because the screen wasn’t displaying anything. It was powering up but no display. When I brought it in, I was told that it was the logic board and it would cost about $ 400 to fix. They offered me $ 25 to trade in my Macbook, I declined. I brought it somewhere else and was informed it was the hard drive, which was a $ 50 fix. If this business knew anything about computers, they would have known the hard drive wasn’t good, and it wasn’t the logic board. Do yourself a favor and buy your products from a store that actually knows a thing or two about Apple products or that doesn’t prey on customers who have no other options in the La Crosse area.

Poorly educated or highly manipulative. You decide, but I encourage you to seek a REAL apple store.