Chase Bank

Why in the world is there only 1 teller at 10am. Why???
A slow one too
To top it off they don’t give you change…
Wells Fargo everyone. The answer is go to Wells Fargo.

The la Jolla Chase Branch staff are very helpful and courteous. They do everything possible to assist you with your personal needs and are quite knowledgeable.
I recently opened new accounts and am very pleased with the service and feel comfortable in their bank. They are there to serve their customers and meet individual needs. There is never any wait time.

The manager at this branch, Jason, is as helpful as he is handsome. I had an issue and he took extra time to listen and help me in away that was above and beyond the normal customer service, way to go Jason, thank you for your help!

Before going to the main part of the review, gotta say that I agree with the previous post about the branch being big and not looking like a spaceship with blue lights. It is old school and has wooden counters that I prefer to the new looks some banks esp. Chase have.
All I have done there is depositing money for a friend so this is just about their customer service and being unprofessional. One teller pretty much gave all the info of my friend to me not even knowing who I was! She asked me to show her my ID (I am a female and the deposit slip only had my guy friend’s name on it) when I was depositing 200 or 300 dollars thinking that I am the girl he has a joint account with. I told her I wasn’t on that account and that it has a guy’s name on it. She started blurting some stuff to cover up her goof. Then I asked her if he had a joint account. She said yes and admitted with a wink that «we are not supposed to tell you that!». If I were a secret shopper, she would’ve been fired.
Another girl ran the deposit slip, pulled up the account and asked me if the money is for so and so??? I asked why she was asking such a [dumb] question when the name on the slip (that I filled out at the bank) and the solo account # and the name on her computer all matched? And she said she was just «triple checking» and «just making sure that I (writer of this review) knew»! Knew what!!! That I knew where the money was going? That I knew it was not going to the joint account? That I knew the name and the account I had written on the slip matched?! Triple checking!!! That was a good one!
I am done going to Chase. At least this branch.

They gobbled up WAMU and made me their customer without my consent. Chase is the worst bank ever. I am glad I moved away to my choice of small friendly bank again. I suggest to stay away from chase for banking or credit card.

The staff at this location have been here for a long time. Every time I go there, I see the same familiar faces. The location is large, more old school and gives a sense of familiarity. It’s in a central location close to Warwicks Bookstore.
TIP: If parking is bad in the front (which it usually is), go to the back of the bank, there is ALWAYS banking and a back door.
Then if you have time, go grab a cup of coffee at the Brick and Bell. You’ll feel like a local :)

I love this bank, they have been great in every way possible!

I can’t stand this location. Parking can be difficult, but thats normal for the village. There usually aren’t very many tellers working and the ones that are working aren’t very friendly (with the exception of 1). Yesterday there were only two tellers working and over 10 people in line. Needless to say, I was standing in line for a while.

It happened around Christmas time.
I was in a hurry to get back to work so I ran to the ATM up the street and took out some cash. When I got back from my break I could hear my cell phone vibrating as I placed my handbag down. I looked at the caller ID and saw that it was a local phone number. It was Karen from this Washington Mutual to let me know that I had left my card in the ATM! I told her I worked right down the street and I would be right there to pick it up.
She was so nice and explained to me that another customer before me had done the same thing. When she went to look for his card mine just so happened to be in there as well. Karen went out of her way to look up my phone number and has remembered my name every time I go back into the bank.
I will go out of my way to go to this location!

Way past time cougars without any lovin. Worst customer service especially for wamu. I love my wamu but I can’t stand this location. Definitely worth the drive to go to the utc one.