Eagle Lock & Key

Duane is amazing! His knowledge of locks is incredible. He was very prompt and got the job done quickly. Great rates as well! Thank you Duane for making a stressful situation a lot easier! I refer him now to anyone who is need of a locksmith.

Great service.
He showed up quickly, which was important, because my keys were locked in my car and it was running.
Very efficient, and friendly… and he made an extra car key for me. I highly recommend this locksmith.

I bought a replacement key cylinder for my Honda Accord drivers side door and needed a locksmith to fit my old keys in my new lock. The other locksmiths I called were too busy or were honest and said they weren’t that comfortable with automobile keys. Duane was available, and even said he would be able to put my door back together for an additional charge.
I should have called around and done more research, but I was anxious to have my car up and running again.
Two things that I have no problem with: he showed up right when he said he’d be there, and he re-​keyed all three of my keys just fine. If you just need a locksmith, and you’re okay with awkward interactions, you may as well call this guy.
But when it got to my car door, I lost my patience very quickly. He didn’t seem to know what he was doing, but wasn’t comfortable telling me that. I had helped my boyfriend take the car door off, so I knew some of the plastic pieces had chipped off. My automatic locks haven’t worked in years, and I also knew that, and had told him all of this up front. He was fixated on the broken pieces, and kept saying he didn’t know where one of the rods went. Interacting with him was like talking to a five year old, and after three hours I just wanted him gone. I had to repeatedly ask if he wanted to keep going, or if he wanted to stop so my boyfriend could take over. He eventually put the thing back together, after I was ready to pull my hair out.
The door and all three keys worked, so I told him to go. He mentioned he hadn’t attached the rod on both ends, but since it worked, I was just going to have someone else look at it. I wanted this awkward man gone.
When I went to get in my car that night, the lock no longer worked. I had to pay someone else to fix his ineptitude. The rod wasn’t broken, but when I called him to ask for my money back (for the labor, not the re-​keying), he insisted it was broken and there was nothing else he could have done. I don’t normally write nasty reviews, but I gave him a chance to make it right, and he didn’t. He said he could put my door back together, but he didn’t do it properly. My (professional) mechanic made absolutely no mention of the chipped plastic piece on the rod, as it wasn’t totally necessary. This guy wasted an afternoon I could have been getting it fixed by someone who knew what they were doing, and argued with me when I called him out on it.
Eventually I gave up and hung up the phone. What a waste of time, money, and energy.

I would suggest not using them if you have a choice. I got them through my insurance company when the plastic part of my key broke leaving the remainder in the ignition. I just needed a little strength and pliers to turn the key and pull it out. My insurance said they would cover the travel cost of a locksmith but I would need to pay cost of the service that could be $ 145 — $ 300. The locksmith turned up pulled the key out in 2 minutes with pliers and called his office to ask the cost. He was told $ 150 for this and although I tried to reason with Doug in the office he told me that was the quote and that I was lucky that it didn’t cost more and fortunate that the insurance covered the travel cost. Doug proceeded to tell me that a Lexus Dealer would have charged hundreds to remove the key.
The locksmith who I believe was Duane said that although they quote flat rates for their services if they had to work on the key for longer I would have been charged more. So I’m not really sure how they they charge although Duane stated that he charges whatever Doug tells him to. I would avoid and I am surprised at the lack of customer service.

Duane made me a new key for my 2002 BMW M3. I did not realize how much work it is to make a key! He spent approx. 2 hrs cutting and programing the new key. He did an excellent job and had a fair price. He was professional and came to my home in La Mesa. I called approx. 8 other locksmiths in the San Diego area and he had the best price and value. I would recommend his business.

I was impressed with Duanes promptness in coming to my house within 30 minutes of calling. He offered me a fair price to re-​program and cut my blank key and worked on the car for over an hour. He was very professional and worked really hard to fix my key. Thanks Duane~!

Since I first reviewed Duane, I’ve had yet another occasion to use his services. I lost the chipped key for my newer model truck. Duane was able to replace keys and replacement keypad within 24hours. And it was for a price about ½ what the dealer quoted me for the same! THANK YOU DUANE!