The Helm Management Co

Our mailboxes (situated outside of our gated community) were getting broken into, Helm management decided to tear them out. Here we sit 2 weeks later without mailboxes, only a new slab for new ones. We have to go to the post office once a week to pick up our mail. It is terribly inconvenient! I’ve called and left several messages for Joni (our manager) at Helm management to call me back re: ETA of new mailboxes. She never called me back. I finally called & asked to speak with her, not her voicemail. She came on the phone & first thing out of her mouth was «are you a property owner or a renter»? as soon as I said I was a renter and what I was calling about, she immediately got snotty with me. She said the mailboxes are on order, but will be coming in «EARLY», they’ll be here in about a week. ‘What’? I say. We’ve been without for 2 weeks already. I explained how very inconvenient it is to have to go to the post office once a week to pick up our mail. She then decided to blame the thieves who had been breaking into our mailboxes for the inconvenience. So, I asked if it would not make more sense to put the new mailboxes inside the gate? She hung up on me!!! Talk about great customer service NOT!!!

Ron the Manager of Helm did attempt to return my call same day

As a resident, I’ve never experienced a management company causing problems with the police showing up at the Courtyards HOA meetings. We have received no support from the owner Tom Hensley, Angel, and other staff who turned their backs on us. Thankfully, the majority has seen enough suspicious problems with this company. They have had other complaints, see the «not recommended portion» on Unilocal at the bottom. They have also a complaint to the Better Business Bureau in 2012. Sadly, Courtyard employees were all fired by the Helm Management Company so they can use their own who are employees who are very unprofessional. Don’t let this management company take advantage of you.

Thank you Helm for firing our honest hard working employes that have been working here for years @ The Courtyards. As a resident I have been living here for 17 years and this change is not good please reconsider the firing of the employes .
This is it I really do not need to write any more I Ana true believer that before firing someone you should let them know what are they doing wrong and unfortunately in this case it did not go that way !! So if you are a helm worker be aware that they can get rid of you at any given time

Helm has managed the property for the condos where I live for about a year. They are full of big talk, but little action. Since they took over, and transferred long term employees over to their company, they have fired four of them. I have made four complaints about common area lights. (4) being burned out. Angel from Helm responded, and told me he had been on vacation for a week. Yet, he is aware, and back from vacation. Guess how many lights have been replaced. Yeah, 0. Big talk, little action.

As the president of an HOA community with over 200 units, I have the opportunity to interface with Helm at various levels. Their accounting team not only ensures all of our bills are paid on time, but verify with our Helm manager any bill that looks a little out of the ordinary before paying. Helm runs all of the day to operations for the community. They work with all vendors, gather bids, assists residents when there is a need and manages all projects on the propriety. In the past several years, they have managed several large scale projects from having the entire community painted, to re-​decking the pool area and the installation of new mail boxes. They have the skill to manage large projects but still keep a focus on the day to day operations. Helm makes sure every board movement is compliant with the laws of California and all applicable laws. Every person at Helm is professional, embraces a «can do» attitude and always strives to make sure our community is well taken care of. On a personal and professional level, I would never presume to tell anyone who to hire but I would strongly encourage you to hire Helm for your property management needs.

I AGREE Helm is great I Have a rental unit in El Cajon and they are always a help and the President of the board in my complex goes ubove and beyond helping the tenant, Thanks Richard I Wish I could say that about Coastal Mangment I have them for one of my other Rentals for 10 yrs and had a $ 46 late fee and they sent me to a collection agency that is now Charging me $ 770 for fees and it is a Scam

Elizabeth puts the PRO in professional. Top notch operation!

We are a service provider for Helm Management. I like the fact that when we are doing work for their clients they never want us to cut corners or take a short cut. They trully look out for their properties.

They really know their stuff and work hard looking after our complex. I enjoy working with them– more like trusted friend than hired staff sort of thing.
Vendors provided have all exceeded expectations. These are vendors that one would not wish to lose. And, each one has taken the time to answer questions, educate, explain and aren’t trying to ‘game’ us. They look out for our best interests and understand our needs.
Overall, impressive. But they don’t do much boasting over their ability to manage. Best to see them in action.

Managed our place as well as we could have hoped for! Much better than the previous two companies we had managing our property. I know being a property manager must not be an easy job since you are probably dealing with a bunch of renters but they handle it nicely.

They are incompetent. Rude and prejudice. The assistant manager didn’t return my calls because Engl. is my second language. The receptionist are rude and lazy. I wanted to install tiles in my condo and I needed to ge authorization, I left about 8 messages for assistant manager and I said please please return my calls. The tiles were going to be delivered to my home, but he didn’t respond to my messages and I had to cancell the installation. Don’t waste your money on Helm.

I strongly agree… HORRIBLE COMPANY!!! Minimal services, outrageous fees. They don’t deserve ANY stars!

I have had nothing but great experiences with this company, they took over management of my complex and it has never looked better. They finally got the landscaping taken care of and the buildings painted and our resale value went way up. Unlike others I don’t blame them if they need to increase our dues, I understand that costs increase especially water rates recently. I have friends that live in houses without HOA’s pay way more in trash, sewer, water and all other things and they still have to replace their own roofs.