Chiffon Formal & Bridal Wear

I am a petite bride who wanted a lace dress. If this is you, I would encourage you to continue reading.
One of the attendants is lovely. I found and ordered a beautiful dress there. However, once it got in and I met the woman who does the alterations is when things changed.
During my first fitting for alterations she repeatedly stated how difficult it would be to alter to fit my petite frame, and even said I should not have purchased this dress.
If your seamstress can’t, or doesn’t feel comfortable to alter it, you Chiffon should NOT sell it.
After the first round of alterations were complete, I came back. It is a two layer dress, satin below lace on top. She did not alter the shoulders of the satin layer, so you can imagine how inappropriate that looked as I had to hold up the satin under the lace. I brought it to her attention and she tried to charge me more — on top of the almost 400 she charged in the first place — to fix her mistake. To the owner’s credit, she took the charge off of my bill when I called to complain. And the alterations are not great. I may take them to a professional else where as she sewed foam inserts into the satin and now it puckers so much it does not lay flat on the skin. Not the look you want on your bust and chest under lace.
When I came to pick up the dress, the attendant was obviously trying to get me out quickly. She was hesitant to button all the buttons, and didn’t even really help me inspect the dress, and was no help in re-​packaging. I undressed, packaged the dress, and left the store un attended.
If you buy here, I would not recommend altering here.

I had both wonderful and not so wonderful experiences at Chiffon. When looking for the perfect dress I had an amazing experience. The staff would zip or button me up even if I knew the dress wasn’t the «one» just so I could show my family. I found my dress the very first day I was there. My not so great experiences began when we looked for my fiancés tux. He had to go in and get measured 3 times because they kept forgetting to write things down. Not only that, but they also forgot to write down the styles and colors we picked out. It was extremely stressful and draining. I also experienced some troubles with alterations. They made my dress so small it hurt and left marks. Luckily, they fixed it while maintaining the integrity of the dress. Oh, and the alterations were free. It wasn’t a bad place to go, you just need to be on top of things and make sure they are doing their job right. I’ve found not many wedding places give 100%

I visited Chiffon twice yesterday and had an AMAZING experience. I came in when they opened with my mom and sister (MOH). I had the best customer service. I tried on several dresses and found THE ONE!!! My sister tried on bridesmaid dresses and was able to compare the looks while I was wearing the dress. Later that evening I came back to the store with my mom, sister, and two of my bridesmaids. The girls tried on bridesmaids dresses and I got to try on MY dress again. We had a great time! The customer service and atmosphere of this store was great!

This place is a DISASTER & has the most horrible customer service I’ve ever seen in my life. Yes, the Maid of Honor is an employee, but her treatment of the situation & the owner’s as well give this joke of an establishment an even worse representation. I live in Chicago, but most of the wedding’s attendants live in town so I need to get my own measurements & take the time to make sure everything on my end is covered. I work with Bride & MOH via email to pick 1 of 5 dresses Bride wants her maids to wear, then hand off my measurements to MOH & pay half the deposit, as she claims dresses take up to 3 months to complete.
A few days after that, MOH tells me my measurements are wrong & I must have measured badly. Ok, I know I’m short, somewhat busty, & overweight in certain areas, but I never thought I was too big to fit any dress when there are others out there that are much larger than me. She swears my measurements don’t fit anything in their catalogs, but I’ve seen bridezillas 3 times my size so I really don’t believe her crap. MOH insists she found a dress that’ll fit me but doesn’t give myself nor Bride much more detail to it. I figured she couldn’t be that big of an idiot to screw up a dress.
An unfortunate series of events leads to the wedding being called off. Bride & I exchange phone calls, but she tells me she isn’t sure where her MOH has been. I apologize in advance, but ask about my deposit because I don’t want a dress I can’t use. She was told the deposit was already used in making my dress. So a string of Facebook messages later, MOH tells me I’m accusing her of stealing when all I want to know is how she made a dress when I was told my measurements were not compatible. To finalize this, I say I’ll just pay for it, thinking maybe I can wear it to another wedding? I don’t feel Bride should suffer anymore & I don’t want her to pay for it, so I’ll just buy the stupid thing.
I visited Bride in November, who says she’ll get the dress for me as she needs to discuss other bridesmaid dresses, as none of them were paid for by the others. Her MOH isnt there, but the owner, Connie Fleming, complains loudly to Bride that she can’t get rid of the other dresses since they haven’t been paid for & her money is going to waste. Are you kidding me — she’s going through an emotional train wreck & you’ve decided to bitch about her dresses? Go find a soap box, you idiot, but don’t complain to her who now obviously knows you don’t give a damn about her as a customer. Bride gets the dress, pays it with her credit card, then leaves, near tears.
I get home & wow, it’s not even the dress I saw of pics in the email. The dress I picked had shoulder straps where this monster was a tube top with ruffled waist. It zips up easily enough, but seemed loose so I ask my BF to finish the zip but he says it’s already done. I look at the bust, & surprise! It’s 2 cups too freaking big. I gave my measurements as a C-​cup & they decided D-​cups would work better? Are you freakin kidding? Not only that, there are white deodorant stains within the dress that I certainly never tried on. Now, I am furious.
I return to Lafayette a week later, Bride & I meet at the shop, armed with emails, credit card receipts, and pics. How convenient, MOH isn’t there again, but I finally meet Connie, who says «I don’t know if you actually bought this dress here. Do you have a receipt?» Bride shows credit card bill, but Connie insists that it’s the right dress that MOH entered into the system, that we need to wait for MOH to come back from vacation. Bride tells Connie, «Kristine’s from out of town & she shouldn’t have to wait to get the right dress; can she just get her money back?» Connie has the nerve to say, «I don’t know that you didn’t purchase that dress so we need to wait for MOH and I’m not going to call her while on vacation, that’s rude.» WOW, WTF, SERIOUSLY?
So WE call her on her cell. She ignores my call SEVERAL times, so Bride texts her and MOH has the nerve to respond that she’s on a plane coming home from vacation & can’t answer my calls. Exactly how are you texting if you’re on a plane several thousands of feet in the air? She even asks, «Can you tell Kristine to stop calling me because I can’t pick up?» We tell her that we have emails proving she entered the wrong dress & I don’t want the monstrosity she created for me; she claims she’d pay me out of her own pocket, which indicates admitting guilt.
We showed the texts & emails to Connie, who still won’t give me a refund but says I can look around & trade, which she admitted trying to sell hence the pit stains. Ugh. Only giving us 25 minutes, I find a dress that somewhat fits me & it’s cheaper than the dress I paid for. I get a refund on difference & a dress I don’t even want to look at. Even better, she short changed me $ 10!
I plan to report Chiffon Bridals to the Better Business Bureau and am HOPING to shut them down. They shouldn’t be allowed to ruin weddings!