CVS/pharmacy

CVS-​Lafayette gave me the wrong medicine in an automatic refill prescription. When I returned to the pharmacy the next day with the prescription they gave me, the pharmacist insisted that they had given me the correct medicine because «it said so in the computer” — -and she wasn’t going to give me the correct prescription — a hormone replacement that is crucial for my daughter. The pharmacist couldn’t get past the (incorrect) record they had in their computer system. I didn’t have the medicine that my daughter needed, and I was either going to get it from them or I was going to have to contact my doctor and figure out how to get it. The pharmacist finally did a «vacation override», after fifteen minutes of heated conversation. She was nasty and couldn’t acknowledge that someone there had made a mistake. She then made me take the incorrect prescription home — She wouldn’t dispose of it there. VERY RUDE!
I have put up with the rude staff, long lines, and disorganization for years… and now receiving the wrong medicine and being treated horribly afterward. What!!!
I transferred everything to Walgreens today. Just across the street. Lots of parking. Much more professional.
If I could put negative stars here, I would.

I usually come here for the pharmacy, so that’s what my review is based on.
I’ve come to learn that CVS’s online prescription refill is very unreliable. It should be quick and painless, but sometimes it is days before I get a text saying that my prescription is ready; sometimes I never get a text at all. The website often doesn’t work correctly and it is a pain to get the text reminders set up. But all of this is probably the issue of CVS as a company, not this particular location.
This location always has a line at the pharmacy counter. They seem to be short-​staffed most of the time. However, the staff are usually helpful and they actually helped me save some money by recommending I get something different than what I normally do, so I’ll give them 3 stars.

We call it the soviet era pharmacy. Lines are long, most the time they don’t have what you need, or the records/​refills are not there.
If you try to call in to see if your prescription is ready (cause it wouldn’t be otherwise), you are on hold for an eternity.
The staff is trying, it’s just not working, for some reason.
Can’t wait for the Walgreens across the street to open!

This pharmacy never fails to fail. As a pharmacist, sadly, these «colleauges» are a disgrace to our profession. I turned in rx’s for a medication for two people and noted the dose was incorrect (its weight based, and the doctor clearly wrote the wrong dose, not realizing she needed to multiple the dose by the patient’s weight in kg). The dose was waaaaaay off. The pharmacist didn’t notice. I pointed it out, also mentioning that there should have been one refill as the medication needed to be repeated according to guidelines… blank stare back. After explaining this several times, the pharmacist tried to search in their computer base to verify my statement, and couldn’t even figure out what the drug was after all my explaining. After clarifying, and some more blank stares, he confirmed, yes the dose was wrong. He offered to call the MD to correct it. I called back the next day, and I was told my rx is ready — wrong dose (even more wrong than before, and still no refills). I then called the MD office myself, and she stated I just ordered what they told me was the dose. I informed her that was incorrect, to check her sources, and please correct it. 3^rd try — called back again… dose for me is correct, other rx is still incorrect, but they added a refill. Yay! 4^th call back — dose is still wrong, and person states there are now 0 refills. When I stated I just spoke to someone earlier who said there were refills, they had no idea what I was talking about. O.M.G. 5^th call — rx dose for one patient is correct, but now there is no rx for the other patient. I can’t see what the 6^th call to them has in store. Scary!

This CVS is horrible. The service has always been terrible, but I have continued to go there because of the convenience.
The other day, I had to pick something up. Unfortunately, I was on crutches. Many shoppers were annoyed when I said, «excuse me» so that I could get by. But those were the customers. Or so I thought. One woman rolled her eyes as I walked past her. When I went to the check stand, I was surprised to discover the woman who rolled her eyes at me was an employee.
I think I will be going to another pharmacy from now on.

Overall the staff is helpful and friendly. However, the pharmacy is another question. I have epilepsy. I have ordered the same pills for 7 years and it is amazing how often I am told they are out of the medication. They are kind enough, if needed, to float me a couple days worth of pills.
The pharmacy staff alway
seems overwhelmed when I am there. There is nothing efficient about there process.
Some of the senior pharmacy staff are very friendly and get you through the check out quickly (some of them)!

TWO Big errors:
1. They told me my insurance didn’t cover my flu shot, forcing me to pay out of pocket. (My insurance covers it, now I have to get all this documentation from CVS to be reimbursed, huge waste of my time.)
2. After waiting 30+ minutes for a flu shot, they did a terrible job administering it. The pharmacist had the needle in my arm for well over a minute and appeared unsure about what to do and how to administer the shot. They may have hit a nerve or done damage to my arm because 1 week later I can’t lift my arm or move my arm across my body without severe pain/​weakness (my arm is so weak I can’t do a pushup). I’ve had a flu shot every year for the last 5 years and have never had this reaction.

The store itself is nice enough, and the clerks are helpful.

Got the best service possible from Sarah and the rest of the crew at the the CVS Pharmacy. While chitty chatting with Sarah I mentioned I have a cat who goes outside. I was picking up medication for a skin breakout. She called the Doctor and he added another prescription! How cool is that??? Thank you, Sarah! The other girls were sweethearts too! Well done, CVS!

The staff is so rude, stupid and ill informed it’s pitiful. CVS corporate needs to come clean house at this CVS. The parking lot is a living hell. Use Safeway.
I miss Bill’s Drugs.

CVS is the only game in town here in Lafayette, CA. My wife claims the folks working there are rude and not very helpful. I know she has also struggled w/​the pharmacy data system showing her primary healthcare provider as being listed as secondary and no entry for her primary… bizarre! The overall layout of the store is uninspiring and they are very limited in available stock. This chain replaced the locally owned Longs, which was much better service-​wise and availability of products.

There are two dark haired gentlemen who work here that always go above and beyond with customer service. I don’t know their names but when I found out I will write again. Thank you for always being so kind to my family when we come in. In the past they even accepted expired coupons unlike the Walnut Creek location. I’m not the biggest fan of CVS but this one has a family-​owned feel. Keep up the good work!

I was in the store today and watched an employee clean opened bottles of a product (the lids were off) and place them back on the shelf! I spoke with the store manager who said she would speak to the employee. That is definitely necessary but for myself from no on I will not buy anything at that store that is going into or on my body that does not come sealed.

If you have an hour or longer to wait for a prescription that they messed up on because they often send it to the wrong store, this place is great. If not, go somewhere else.

Well — this has been «bills, longs and now cvs drugs». I’ve been coming here that long.
The store is still very old fashioned in its layout, and mentality. (I.e. do you really need a gate for employees to leave in the back?) It’s just old and a bit weird. I also feel that they hire the less fortunate, but that’s another story.
I like this store for its convenience, regardless of the parking lot. I really can’t excuse the pharmacy — everything takes twice as long. I’m no longer a fan of the target one either… But at least they have a better shot at completing my order and charging me correctly.

The store itself is fine but the traffic and parking is a nightmare during prime hours. Best to go late at night or very early in the morning. I live about the same distance from Moraga CVS so I always opt to go there where parking and traffic is never an issue.

Nice Pharmacy. Usually a little busy. I give them 3 stars because there’s nothing overly special about the service. But they always get things done quickly and when they say. And the staff is able to answer any questions you might have. Getting in and out of the parking lot at peak times is a bit of a pain, but not crazy. Convenient location.

Horrid customer service. Inventory of everything is sporadic. Impossible pharmacy. Long lines at check out. Hard to believe local unemployment rate can’t lead to better CVS employees!

Absolutely don’t use their photo department, it’s horrendous. Four separate times I took my film in for 1 hour service and each time I came back it was either not ready or downstairs in processing and no one bothered to bring it up. The final straw was sending digital online requests for prints the next day to be ready at 10:30am. I went at 12:30pm and staff couldn’t find it up front, so they sent someone downstairs only to come back up look in the original upstairs spot and found the prints — but wait there is more — the prints cut off members of the family in the 8×10 family photo. Whoever runs photo processing should look for a different job because it was easy to see people chopped in half.
Poor management allows their employees to be so disinterested. It’s the only drug store in Lafayette (not including Safeway), staff can be friendly or unfriendly depending upon the day and time but they never seem very knowledgable. My cousin works at a similar store and it’s a day and night difference.
People only go to CVS because it’s the only one in town — talk about a great place for competition.

Has everything your looking for. Only downer is it’s freaking humid in this place