Jos. A. Bank

Needed to pick up a suit for an event next weekend. I was paired up with Steve, one of their associates. He was incredibly helpful and friendly as well as up to date on current fashion trends. He even had me try on the suit jackets I wanted outside to see how they looked in natural light as the store lighting distorted the appearance a bit. They also had an incredible sale going on (buy one get one) so I also managed to walk out with shoes, belts, shirts and ties and really feel like I got an amazing deal on some pretty high end apparel. I’ll definitely be back.

I dropped by to pick up a web purchase. I was afraid I’d get a sales pitch to buy more. Apparently they picked up on my hints and were just really nice in retrieving and wrapping my purchase. I’d do it again as a web purchase delivery spot, or I’d go and shop there, next time I need something.

I was a first time shopper today and had a wonderful experience here. Steve helped me and he was absolutely as nice and helpful as can be! Four days before Christmas, I did not expect such a pleasant shopping experience.
This is the kind of store I don’t expect to find anymore, and I’ll spell that out: really nice merchandise and excellent customer service. That is what we used to have, but it is hard to find nowadays! And I was very surprised — and happy! — with the prices. I was expecting to pay a lot more, but they had deals. I walked out with beautiful last-​minute Christmas gifts for two people, feeling just like you wanna feel — «I got such a deal!»
I’ve been looking for a new go-​to men’s shop for the hubby, and once things quiet down after the holidays, I will definitely be coming back to load up on stuff he needs. Great store, great service, great prices.
Five stars!

My fiancé and I live walking distance to the Lafayette Jos a Banks and were very excited to give them our business for our upcoming wedding. We were prepared to buy a total of 11 suits, ties, shoes, belts, ect. One would think that with that kind of spend we would have received the help and attention that we deserve, FALSE!
Neither one of us have purchased a suit before and really needed the sales associates guidance on style, fit, color, ect. At first the manager tried to help us but was of no assistance at all. We were explaining that we wanted light grey suits with blue ties and he was bringing out the complete wrong colors. He also said that we needed to know the size of the groomsmen before we picked the suits to make sure that they would fit them all (it was very hard tracking down 11 guys to go get fitted). A woman associate (I forgot her name, but she was nice) was trying to be helpful but we were really turned off that she never put my fiancé in a suit to try it on. It seemed like she just wanted us to make a decision. We left that day feeling weird and still had no idea what we were going to get, but figured it was just because we didn’t know how to buy a suit.
Flash forward a few weeks and we went back in with the measurements for all 11 people. Turns out, that was a complete waste of time. You do not need the measurements beforehand. So thank you Mr. Manager for making me track down 11 guys to go get fitted, it was exhausting! This time in also left us confused. The same sames woman, showed us the exact same suites, I brought in a bridesmaid dress to match the blues, but we really didn’t receive much help. And still, my fiancé had not tried on the suite. We did not leave with any decisions made that day and it left me frustrated so my fiancé decided to go in a third time with 2 of his groomsmen.
On the THIRD attempt to purchase the suits, my fiancé had two of his groomsmen from out of town come to the store to finalize the decision. The sales associate wasn’t there, and it was the Manager (Masi?) who ‘attempted’ to help them. We had the three suites we were shown before written down and my fiancé handed them to the MANAGER who said that they didn’t have any of the suites available and that they needed to come back the next day when their sales associate was back on the floor… WHAT! How do you not have any of the suites that you have shown us twice before but you will have them the next day?
After those three terrible experience we went to the Walnut Creek Jos A Banks and worked with Kip who was exactly what we needed! He helped with the suits, the fit, the father’s suits, different ties, socks, shoes, pocket squares, absolutely EVERYTHING! He even stayed an hour after his shift ended because we were taking so long. All in all, even though we live 2 blocks from the Jos A Banks in Lafayette, I will never go into that store again!

Acceptable menswear for the price. The quality of garments is in no way shape or from on par with a high end department store but that is the tradeoff for the price. Have had issues with durability with every item purchased from any Jos A bank location. Service at this location is fantastic. Always go out of the way to make sure you are satisfied before leaving the location.
If you wear business/​business casual to work/​around every day, Jos A Bank is certainly the place to stock up on staples like pants and shirts.

The customer service is amazing!!! Went with my fiancé to get his shoes for the wedding and I was extremely happy with my experience there :)

I have numerous suits, ties, shirts from Jos a Bank. The clothes are perfect for a guy that wears suits everyday. The particular staff at this location is great. They help with alterations and always give discounts even when the monthly fire sale isn’t happening. The Traveler shirts are the best I have experienced as far as ironing, wrinkles etc. A must have if you are a traveler.
Great place and inexpensive if you shop at the right time.

Went in to get my measurements for a groomsman suit. When I told the associate there he hurried me off as if I was inconveniencing him and gave me a suit coat to try on and when it didn’t fit, he gave me another and then another. Told me that was the suit size I needed. When I asked if he was going to give me measurements for my suit pants he hurriedly measured my waist, but no inseam and gave a number that was like 3 inches larger than any pants I have ever owned. When I told him that he said well suit pants are different. Then said thank you and walked away. Never measures my inseam or took any other actual measurements other than my waist.

I can find no words to speak of in a negative way about this location, the store and the staff there. This was my first time ever getting a suit. I had heard of a deal on TV that for the weekend was buy 1 suit and get 3 more for free.
I couldn’t believe my eyes and ears, so i went down there with my father. My grandmother had always wanted me to have nice suit. So we met her there. She wanted to treat me to a suit but when i told her of the deal, she asked me what was i gonna do with 4 suits. I looked at my father and said… do you want to get 2 suits and i’ll get two?
Needless to say, that’s what we did.
We were help by Kip Gregson there. Kip hands down was comletely professional, and kind and i felt very honored by his presence and his knowledge. He helped the two of us get the right look in the right suits for both of us. I HIGHLY recommend going here. Not only was Kip kind in every possible aspect there, but the whole staff was very comforting to be around. We never once felt like we were going «shopping.» Instead, we felt like we were being taken care of in the best way. Talking, laughing and getting what we wanted. Felt so great to be treated like this. Never been treated so well for anything before.
Unfortunately Kip will be transfering to the Walnut Creek location in 2 weeks. Now i don’t know how the staff is there in Walnut Creek, but if Kip is going there, it’s going to be a huge boost to the store there.
In the end, my father and i got 3 suits, 3 shirts, and a sports coat for $ 900. Can’t complain about that at all. And here is the best part… I am posting this post now and i just got my suits. They were not supposed to be ready for another 3 days. Talk about great service. Got what we wanted at a great price and ahead of schedule.
Thanks a lot to the staff at Jos. A Bank in Lafayette and BIG shout out to Kip for all the help.
You guys rock!

Went there to shop for Christmas gifts after seeing a barrage of TV ads in 2013. Picked a few items which I saw on TV. I about choked when the clerk rang up the total! When I objected to the prices, he snickered a little and sheepishly pointed to a small table by the back window. It a pile of crap not resembling the TV sale items. Out of frustration at having to fight the horrendous traffic in downtown Lafayette, I paid for the over-​priced items and left. When I got home, I looked at the labels and discovered all those over-​priced item were from CHINA! I went back after Christmas and returned the bag of substandard Chinese made wool sweaters, etc., and told the sales clerk I’m originally from Hong Kong, and I know what China-​made clothing is worth, and that I was disappointment at their ad practices.
ALWAYS be wary of stores that advertise heavily. This outfit is less than honorable.

I had an amazing experience here at the Jos A Banks in Lafayette. Steve helped me pick out a variety of suits and was extraordinarily helpful and knowledgeable. Masi, the manager, was also very helpful and really helped me out getting a good deal on suits. The customer service was spectacular.
First off they had an amazing deal going on. You usually see commercials for buy 1– get 1 or 2 free suits. Well, this time they had buy 1, get 3 free! What a steal.
Unfortunately when I went in, it was the last day of the sale. I was going to buy suits for my 5 groomsmen in my wedding– and I didn’t have all their sizes yet– so I was unable to buy the suits that day! Steve and Masi told me not to worry– since I went in while the sale was still going on, they said they would still honor the deal, if I came back within a week with all the sizes for the suits! How awesome is that! It was a blessing because then I could actually afford to buy that many suits, LOL! I cringe to think about the cost had they not been so kind as to extend the deal for me!
Steve was really helpful picking out suits and recommending different styles. He has many years in the suit industry so I appreciated his insight. They were also kind enough to ship all the suits (for free) to all of my groomsmen throughout the USA!
Top notch customer service. Steven and Masi are the best! Thank you! I’ll definitely be back for buying additional suits or other menswear!

Called the store and explained to them a deal I heard on the radio they run on Tuesdays and Wednesdays. Kip had told me unfortunately for whatever reason this Tuesday a deal of that caliber did not exist however if I came in a spoke to him specifically he would honor it. Once there kip went over in detail what that deal entailed. He then went on to tell us other promos coming soon that he would honor today. At the end of the day I walked out with 2 suits and my brother walked out with 1 all for under $ 500. I highly recommend going if you are looking to purchase multiple suits for the best deal in town.

Nice! Pricey clothing, but I think probably worth it given how long my clothes normally last. I showed up at opening needing a shirt for work having left mine at home. I’m pretty slim, so it’s always a challenge, but the guy measured me, and sorted me out in quick order.
I said I’d wear one of the shirts there and then, so it got steamed with little fuss. I paid $ 99 for 2 shirts. If it were to go back, it’d definitely be to this location, since going to locations such as San Francisco would be way more busy, and I have enough trouble mustering enthusiasm to go clothes shopping as it is.

I had the worst experience ever! I will never go back to this location. Poor customer service.
I took my son in to get his first suit on May 8^th. I specifically told the Assistant Manager Kip that I needed it for an awards banquet for May 25^th. They had his unusual size 40 extra long in stock and in a beautiful gray striped fabric. We were in love with the suit and he have us a pretty good deal since it was an unusual size and hard to sell. He promised the alterations would be done by May 23^rd by 5:00pm.
Fast forward to May 23^rd at 5:15pm. I go to pick up the suit and at first it could not be located. After 20 minutes of looking an associate was finally able to locate it an to my shock and horror it had not been touched. I was On the verge of tears and the sales associate said the tailor would be in the next day and could take care of it. The next day I decided to call before I drove to Lafayette from Oakland to be sure it was ready. At first they didn’t know what I was talking about. Then I was told the tailor wouldn’t be in for the Memorial Day holiday weekend and they would have it ready for me by Tuesday. I that point I let them know I would be in Tuesday for my refund. I got a much nicer Calvin Klein suit from Men’s Wearhouse in Walnut Creek for $ 100 cheaper. Better customer service (Michael Hahn). And a good deal on shirts and ties.
I only went to Jos A Banks because I work across the street. But I should have known better by the way they have treated me in the past when I would stop in just to look. I guess I don’t look like I can afford their suits. Don’t judge a book by its cover. Thanks to them I discovered Men’s Wearhouse and have since purchased an additional suit for my son and two more for my husband.

Went there to get the buy one get one free deal. In short pick out suits and waited for a month for them to call me about alterations. Tired of waiting and worried I called them and they said they had «misplaced my suits, now I got to back and do it all again.

Mosi is amazing! He helped us get a great deal for our wedding party suits. Great service and great suits!

Wow, what is there to say about this place. I apologize to those \who had an unpleasant experience, but I assure everyone that the service here is amazing and worth mentioning. I came by to take a look at a couple suits and literally everyone was so courteous and friendly without the pushy salesman vibe.
Both Mel and Claude, who were extremely helpful, assisted me in trying on a couple different suits and helped me make some great selections. I had came during the buy one get two free promo period so they were excellent in helping me find the exact suits I was looking for.
The beautiful Francine Ross was amazing when it came to trying on the suit and giving me an honest opinion (which didnt necessarily mean purchasing the suit). I admire her honesty and straight forwardness, which is hard to find in any retail establishment. The suits fit and looked fine, but the groin area was a little snug at first; intially I had ignored it, but she insisted that I get this altered to prevent any discomfort in the future. They went ahead and extended the groin area for all suits at no charge.
Not to mention the sincere honesty the store manager, Mosi, had put forth when it was time for me to pick up the suit. I tried on one suit and thought it looked perfectly fine, but Mosi showed me a slight imperfection near the bottom of the slack and took care of it for free. Most store managers would have not said anything, knowing it was going to be more labor on their end, but that wasn’t the case for Mosi or this store’s entire staff for that matter.
Furthermore, shortly after I picked up my suits, I saw a commercial for JOS A BANK where it was buy one get three free. Slightly disgruntled I stopped by the store to see why this wasn’t mentioned to me at my time of purchase. After they explained that the promos are up to Corporate which is understandable, they compensated me by throwing in another suit (with alterations) for free. I mean c’mon, how many retail stores out there would do that for their customers.
Despite what people may say on here, I can’t help but disagree to their claims. There were so many opportunties where they could have pulled a salesman tactic to upsell or charge more for their services, but from the get-​go they were honest and sincere with their courteous help. I’ll definitely be coming back soon, not solely for their great selection of suits; but their customer service is by far par excellence.
Keep up the good work everyone! To Mosi, Francine, Claude & Mel… thank you for all your help, I sincerely mean that.

I feel like everyone I talked to who went to Jos A Bank for the wedding I was at had some horror story. While I only picked up a tux from this place it still was not a great experience.
I walked into the store and was not greeted by anyone or asked if I needed any help. Thankfully my friend was there helping her other groomsmen get their tuxes. She quickly grabbed a person who worked there and had him grab my tux.
I walked into the dressing room, tried it on, and left. No one asked me any questions, not even how does it fit or who I was. I literally walked out the store with no one stopping me.
I feel like this chain has a big issue with service that it needs to address.

This is a review of the tuxedo rentals only and does not pertain to the sale or tailoring of suits.
Here’s the story: went to the Lafayette, CA Jos A Bank location to select tuxedos for my wedding. The gal there was awesome in assisting my best man, fiancé, and I in choosing our style and extras, but there was nothing to try on as Jos A Bank rents the tuxedos from a third party vendor. However, we were assured that the rental tuxedos could be tailored to fit upon arrival the Tuesday before our Sunday wedding.
When the tuxedo’s arrived they fit ok on the adults, but the ring bearer tuxedos (4 total) did not fit at all. The rental company shipped an adult men’s size 5 shoe instead of a kids size 5. My littlest ring bearer, 2 and a half, was swimming in his tux and the employees informed us the smallest size the rental company had was a 3T. I am not exactly sure why they didn’t inform us of this when he was initially measured 3 weeks before the wedding. Needless to say, several items for the ring bearers had to be shipped overnight from the third party rental company and we had to purchase some items separately from other stores (e.g. Macy’s) just so they could work for the ceremony.
The WORST part was when one of my groomsmen tuxedo was shipped from Louisiana on ⁸⁄₂₃ and should have made it to the Lafayette, CA location well before the ⁹⁄₁ wedding date as it was shipped «overnight.» However, the day before the wedding I had to call the Lafayette and Louisiana location to see where the tuxedo was, only to be informed it would not be delivered until ⁹⁄₂. Further, the Lafayette location did nothing to remedy the issue except suggest I, the groom, purchase one of their black tuxedos that day at full price and let my groomsmen wear my tuxedo. PATHETIC considering how much money Jos A Bank made from my 7 groomsmen, 4 ring bearers, and father renting tuxedos for the wedding.
Luckily, I called the Mens Wearhouse location in Walnut Creek who said they could piece together a fitted rental tuxedo from their «try-​on» stock and do any tailoring right then and there. Further, the ambiance of the Mens Wearhouse Walnut Creek store floored me and the employees quickly put together a suitable rental tuxedo which actually fit much better than the Jos A Bank tuxedos. Disaster averted!
Again, I have not purchased any suits or other clothing from Jos A Bank, but if you are planning on renting a tuxedo I would highly suggest going to Mens Wearhouse in Walnut Creek unless you want to roll the dice the day before your wedding.

We bought my son a couple of suits at the Brentwood store and they tried 5 times to tailor them. They never fixed the fit.
We brought both suit coats to Lafayette and within 1 week they were perfect!
Bye Bye Brentwood!