Pep Boys Auto Parts & Service

If I could give a 0 star I would. Pep Boys is KNOWN for being slow so I went in today expecting that it would take awhile to get my car diagnosed… however I didn’t expect it to take FOUR hours ! What really has be me upset is that they lied to me over the four hours several times… I took the car in at 11:30am and they said it would take an hour and 15 mins to have it diagnosed. I left car (with the keys) and went over to Barns and Nobel to hang out until the car was ready. After and hour and 15 mins I go back and my car hadn’t been moved. I went into and asked why they hadn’t done anything with the car and they said because the master mechanic had ton to lunch. I told them that if the mechanic was going to lunch then why did they tell me it would be done in an hour… the mechanic wasn’t going to be back for another ½ hour so I needed to run a errand and 20 mins after I left they called and said the mechanic was back and he would look at the car as soon as I got back. Ten mins later I come back park the car and give them my keys… at 3:00pm I go to the service manager and tell him I have been there all day and go out into the parking lot and my car STILL hasn’t been put into the garage… «I’m told that the car wouldn’t start» and I told them that is why I was there in the first place … Then I told the Service manage that I had been there since 11:30 and he said he would look into it ! He comes back and tells me the reason that they didn’t look at it in the morning was because they didn’t have the keys ! I told him they are lying to you because when I came back the woman had to go get the keys so I could run my errand and I said that if they couldn’t start the car they needed to push the car into the garage and find out what was wrong with it … then he try to tell me that they can’t find a part in my car that they have to hook up to to do the diagnosis and the «master» mechanic is looking through my manual to find out where it is… how «master» can this mechanic be ?! At this point the Service Manager ask if I needed something to drink… I politely told him it was a little late for that and to please take my car down and give me my keys that i needed to go home. (I was two hours late taking my medication) He gives me the keys and I walk out and then he chases me down in the parking lot asking if I wanted to make an appointment to come back ! I asked him to give me one reason why I would want to do that ! and said NO I WILL NEVER COME BACK. Being slow is one thing but to keep lying about it and making up stories is just plain unethical ! How does this help the situation? It’s beyond me.
That’s my story… you decide if you think you should go there…

Understaffed, overbooked. Sad that this is often the only option. They take forever to get a car into the bay and then forever to service it. I spent six hours trying to get tires changed one clear Sunday morning.

I am APPALLED at how consistently slow this place is. Out of necessity, I have been here twice in the past & both times Pep Boys was so understaffed that I experienced ridiculous wait times. Well, consider this Pep Boys’ third strike. I have had it.
I waited in line for over 20 minutes while the Service & Tires employee was still assisting the same customer, who simply wanted to buy 2 tires. I know this because they had a whole conversation about it. How much can you say about tires??? Also, the employee was waiting on this customer when I walked in, so I shudder to think how long the whole transaction took. The icing on the cake was how apathetic the idle cashiers were as the line of unserviced people both grew & fumed.
When it finally was my turn, I was told that the wait would be over 2 hours. I promptly took my business to a place that did the job in less than 10 minutes. Much more reasonable.

Take your car to do service else where! This place is slow, I was one of the first customers here and it took them almost 2 hours to do a rotation and some tests. and it was not even busy at all! From what it seemed, they had more than enough workers to be quicker than 2 hours!