SAS Shoe Store

I’ve always heard wonderful things about SAS shoes and I especially like that they are handcrafted in America! I decided to celebrate a work anniversary with a new pair of work shoes. I wish I would have gone to ANY SAS shoe store but this one.
Two guys in the store and not one word said to me when I walked in. I browsed the shoes and found two possibilities. I tried on one pair and then put them back in the box to move on the to second pair. Mind you, the two guys still have not acknowledged my presence. No other customers in the store, I guess that should have told me something.
An older gentleman walked up to me and asks me if I need help. I say that I think I’ve found a pair that I like. He asks me if I’ve worn SAS shoes before and I say no. He then proceeds to tell me… nothing. Does not offer to measure my feet to get the correct size, does not offer suggestions on how the shoes should fit, etc. The only thing this «customer service» gentleman says is, «If you have any problems with the shoes, just bring them back in and we’ll take care of it.» So I think that if there are any problems with the shoes I can bring them back for refund or exchange. Boy did I think wrong.
So I purchased a pair of SAS shoes and looked forward to wearing them the next day. I wore them for 4 hours of my 8 hour shift and was disappointed that they did not fit right; my heels kept slipping up out of the shoes.
I brought the shoes back to exchange and the only person in the store was the «manager». I brought the shoes to the counter and said I needed to exchange them. The «manager’s» FIRST response was, «Did you wear them?» Of course I wore them! That’s how I knew they slipped off my heels when walking! (and YES, I did put them on in the store before purchasing and walked around, but walking briskly at work is a lot different that stepping around a shoe store)
The «manager» then says, «No refund or exchange on worn shoes, it says it on the receipt.»
WHAT!!!
#1 They knew I was a new SAS shoe customer
#2 Did not offer assistance in getting the best fit possible
#3 Did not explain the refund/​exchange policy
#4 NO customer service skills whatsoever
The «manager’s» solution was to give me a discount on a SECOND pair of shoes! I’m already in over $ 140, why would I pay MORE to have ONE PAIR OF SHOES? I said no.
The «manager» then offered to sell me inserts to make the shoes fit better. Again, if you had done your JOB to explain the shoes and make sure I had the best fit possible in the first place, there wouldn’t be an issue. No apologies whatsoever.
This store and incredible lack of customer service is a slap in the face to SAS Shoes.
DO NOT GO TO THIS STORE!!! There are other SAS shoes in the area that are available.
MAKE SURE YOU KNOW THE RETURN/​EXCHANGE POLICY BECAUSE THEY DON’T TELL YOU!!!

I can’t say enough wonderful things about Joey. He went way above and beyond to help my mom select a new pair of shoes. She left happy and feeling like she got the right pair of shoes. I recommend shopping here and make sure Joey is the one that helps you!