Seaside at Laguna Heights Apartments

Yea don’t believe the hype, this is not the place to live. The workers are all A$$holes! The photo’s make it look like a slice of paradise, but not worth the money spent for sure.

Document everything via email, this property management is the worst ever. I’ve emailed Staci Loest and she never courtesy replies
Please see picture of email I’ve sent them, they seem like the type that will screw you over but thank god for Small Claims

Please don’t go off on the pictures of Seaside that are posted here by Seaside. The complex looks nothing like that and most pictures are of the leasing office. If you plan to live there go through the complex and ask to see one that isn’t rented out.
Please know they will always change the carpet and bill you for it afterward. So while it is nice that you got new carpet think of who paid for it and when you leave who will pay for the new tenants carpet.
I rented for 1 year and here are the pros and cons:
Pros:
— You feel safe especially if you walk your pets at night
— Maintenance is really good
— Has space for your dogs to walk (dog stations)
— It is a quiet neighborhood most of the time
— They are doing outside renovations to make the community look more modern
— You’re 10 minutes from Dana Point and close to TJs, Ralphs and interstate 5.
Cons:
— They cheat you on your deposit if you have pets, you will end up owing them more than your deposit (They will replace your carpet, do some urine analysis cleaning, and charge you extras when you move out) deposit is $ 299 + Pet Deposit + monthly Pet Rent so you might owe them an additional $ 300 after they charge you all those at move in/​monthly payments!
— The apartment is old — the paint is cheap and comes off on your dishes and kitchenware.
— Tons of bugs — Earwigs, spiders and ants. The foundation outside has a lot of cracks so it is easy for bugs to get into your apartment.
— Cheap material/​appliances — Everything in your apartment is made of cheap material which is worn out. This includes your dishwasher and washer/​dryer.
— Parking is bad — By 8:30−9pm the open parking is full and there are plenty of empty garages at night. Seaside does not enforce car tags therefore guests park in resident spots at night.
— People drive fast in the development. i would be walking my dogs and a car would drive past me or be headed towards me at 40mph+.
— There is mold so be sure to inspect the apartment before you sign the lease.

We have been living at Seaside Apartments for a little over 3 years now and have really enjoyed it here with no complaints! It’s a bummer to see all of the negative reviews as my little family of 4 has been quite happy here. The office staff has always been very helpful and accommodating, as well as the maintenance crew. Our neighbors are friendly, the grounds are kept up, our apartment location is great with a nice view, spacious, and quiet and the rent is reasonable. We aren’t far from the beach and nice schools and parks in the area. The pools, hot tubs and gym are all very nice and well maintained. If we weren’t relocating out of state I could see us staying here quite a long time!
I guess the only challenging part is parking if you have guests and what not. We have made it work with our two cars, some days we have to walk a little farther than others but we don’t mind.

Over exceeded my expectations! Beginning with Eva at the leasing office to Rommel and the maintenance staff! They have all been very friendly, kind and exceeded my expectations. The maintenance staff went above and beyond in helping me fix things in my apartment :) I am very happy here.

About to finish our 1 year lease here.
Living situation is just «ok», no bugs like some other apartments may have. Neighbors are whatever, everyone kind of keeps to themselves, the only thing I liked about living here. There are a few sketchy people, makes sense considering Seaside does facilitate for low-​income residents even though the rent is priced above-​average.
First 6 months my neighbor across had 2 dogs that loved to bark at 5 AM and nonstop throughout the afternoon. After they moved my time here has been much more enjoyable.
Parking here is horrific. There are many cars parked in the resident spots that have not moved in weeks. The parking enforcement DOES NOT exist. Don’t get me wrong, the neighbors will definitely call a tow truck in a heartbeat if you park unauthorized for a minute. I’m a car guy so I remember vehicles pretty well. The lot adjacent to Golden Lantern literally has had the same vehicles in the same spots for the last 2 weeks.
If you are single and have no friends (since no one is going to visit you. because well, it’s impossible to find parking) then sure, Seaside may be for you. If you plan on renting a 1 bedroom and have a significant other in which case you have 2 vehicles. LOOK ELSEWHERE.
So freaking happy we (girlfriend and I) are leaving this forsaken place.
Ronnie Lott was awesome but he moved on to much better things. He was the only reason why I cared to live here.

Please don’t move here. This is by far the worst community I’ve ever lived at. The apartment was dirty when we moved in and none of the appliances worked. Both office and maintenance staff are pretty worthless. Plus the maintenance team misses appointments and then doesn’t call you to let you know. The community is definitely old but that doesn’t justify laziness and carelessness. The rent isn’t even cheaper compared to other surrounding areas. I highly recommend you do your homework better than I did and find a community that is better taken care of and that has a team that actually knows what they’re doing. There is still a bunch of stuff still not working in the apartment. Pretty pathetic if you ask me. Also, parking is a joke here. Even at 3 or 4 in the afternoon, there are no spots for residents. Leasing staff will lie to you when you ask if there is always parking

The worst experience ever. Think Spanish/​Hispanic City and no supervision at pool or Whirlpool. I pick up this complaint as previous 10 year Pool and Spa Chair person at my last community. I am a Young Senior and proud of it, yet have arthritis and require whirlpool and pool activities for my Health. That is why I agreed to exorbatant rates and the fact a short-​term lease. It kept me on ‘edge’ unsafe and unable after 1^st 10 days to use Facilities as «Resort Facilities» Did my diligence to report to Mgmt yet they did nothing and of course, did not rebate even a resonable cost for no facilities for me. Who wants Salmonella or Ecoli posioning or worse witnessing a kid drown as I have in the past. Whirlpool takes 12 maximium with no one under 14 unless with SOME ADULT IN THE WHIRLPOOL. In Mid October I watched as 16 kids 10 and under in Whirlpool and watched them do their duties inside!!!
Resort style living is a joke if you are older with no Kids. 16 kids weeing in the whirlpool. 35 kids at 7:30 PM with parents «social» on the side lines yet kids are going mahem jumping in and around the pool. Watched as one girl jumped in to pee when I said loudly to mom on sidelines (looks like someone needs the bathroom as she jumped holding privates) yes jumped in front of me to ‘let go’. Could be drowning at the pool no one cares! Reported to Mgmt did nothing. They tried to finally tell me one hour monitoring on Patrol. Not so, even adult smokers on premise as I went back to simply «READ» and enjoy looking at the Pool
Gate is not secure you pay preimo$$$$$$$ as I paid 2150 per month with no refrig or washer/​dryer and MOLD in ceilings and outside water heater and leaking from roof lines. Yes MOLD.
Mine was short time rental so higher rate. Get out and Don’t ever sign up even when you leave they hit you for more money!!! Took deposit and more and only there 45 days. Never used anything accept dishwasher once and cleaned for 2 days. I knew carpet needed that was it. Still hit me for $ 100 cleaning and carpeting. Mgmt are ‘yes men’ but never follow thru. Gates Completely Open.
Police there every week that I was there. Arrested my neighbor full handcuffs, yet they say they do criminal background check. NO WAY. HOY magazine delivered to your mailbox weekly is the best benefit living here. Do you believe Gates are open all day thru 7 PM then you can follow people in cause when they hit their transponder on the Left the Right gate opens also. NO security. NO safety at Pool. You decide. I tried to call Emergency Patrol and my sheet even had the WRONG phone number and I could be having a heart attack. Yes I am older, but we older folks have a limited budget and should not be subjected to ‘Ghetto Music all day, no security All Day until 7 PM and wrong Emergency Response numbers or seeing our neighbors arrested or questioned by Police. We want to feel Safe.
If you want cheap, for a LONG TERM one year and you have a criminal record this is the place for you. You WILL get approved. Even the «private spa» for adults in upper area… I tried and only TEPPED not 102 – 104 just 99 – 100 so obviously «kids are comfortable» then they relax and pee. Think dipping babies with diapers directly into Whirlpool That is it!
I guarantee based on the standard principals when I moved IN. Biggest Mistake of my Life.
Pursue other Places… lots of Health Issues, Staff is friendly and accomodating But SAY WHAT THEY WANT TO PLEASE YOU TO GET YOUR MONEY. I had second Floor with this new Knee I have, upset they said best price at 1850 for short RENTAL. I am Senior, they jacked it up to $ 2150 even with NO REFRIG (associate said he would do what he could to get one in there; said he would help with MOLD issues to ensure they treated. they did spot treatments in BR that came back. UGLY UGLY with check out 45 days later, roof leaking no response; outside water leak damage and obvious MOLD AND DRYROT no response.
I request funds back on my paying premium for «Resort Amenities» as I had to have Whirlpool at least if not Spa. They provided nothing back not even my minimal of $ 500 form 2150 rental on A SECOND FLOOR. Reported to Medical Board and they said STAY OUT OF WHIRLPOOL, salmonella is very dangerous if you might have compromised health or older; Could cause SERIOUS HEALTH PROBLEMS. Reported to Patrol 2 X and EMT took it seriously as I do as past Spa and Pool Committe Chair for 10 Years within my Previous Association. Manager Associate was Good Listener and sent me confirmation NOTES thinking Board or Manager would respond. They never DID. Hope you don’t have a child who drowns or you get sick because serious HEALTH issues and improper supervision and pool and NO attention to CORRECTING MOLD issues. It is there; BEWARE.

My friend recently moved here and so far he likes it and I think its a nice place too. However, its annoyingly hard to find parking, but other than that there hasn’t been much issues.

Been here for 2 months. Be careful, maintenance is worst. They talk to you very sweet at the time of getting the apartment. They don’t tell you the charges for water, sewage and trash. But be ready to get $ 50 bill every month. Laundry facility is dirty at its best. The lease is just for 10 months. I have heard they go on increasing insane prices after that. I am already starting looking for new apartments

I don’t think I have a single good thing to say about this place. First off, the maintenance team SUCKS. Every time we ask for something repaired and make an appointment they never show up. One time they didn’t show up and came TWO DAYS LATER and entered without permission. When I called the office all they said was «I’ll have the managers call you.» Yeah they never did. I called again a few days later because none of our drains would drain and they ignored my call and my message. Several messages later and I still didn’t receive a call back. Over a month later I finally got them to answer just for them to say sorry and that they couldn’t do anything about it anymore. Second, parking is AWFUL. They claim they have two spots for each apartment which is an absolute joke. One night we parked up in an open area at the leasing office where MULTIPLE PEOPLE park and leave their cars all night even though they aren’t «marked parking spots» and that night they only towed our car. When it had been there for an hour. What bull shit. Just so happened to be a few hours prior to my husband deploying and needing all his gear in the car. Third, they gave us only a weekend notice that they were redoing all of the cement. We lived in a middle apartment surrounded by the cement areas and they decided to do the entire area surrounding us leaving us no way to get anywhere. Guess who couldn’t go to work? Me. The management sucks, the maintenance team sucks, and the parking sucks. Plus this place is completely overpriced. This place is a joke. Don’t move here. Promise you’re not missing anything.
Edit: they charged us for carpeting because apparently a dog lived in our apartment. Which is news to me so that’s really cool. They also charged us for a cleaning because we left a cup on the counter. How awesome. Fucking cunts.

I’m currently residing at Seaside Apartments Laguna Niguel, CA.
My wife just retuned back from outside U.S. after 3 weeks vacation and found surprised that both of our cars was missing and towed by management from our designated parking areas. Our monthly rent and all other dues are already paid off.
Big Surprise !!
Beware of this community !!

I usually don’t review places unless I have a phenomenal or horrific experience. In this case I’ve had both!
The phenomenal, Ronnie Lott! We lived here previously for over a year and Ronnie who works in the leasing office always made sure we had the best service. He always treated us well and we remembered him as we returned to the area 2 years later. The apartment was well maintained and as far as mold it only appeared if you close your bathroom door and it collects on the ceiling from taking too steamy of showers with the dryer going. Simple cleaner on the ceiling takes it off. We never had any issues except the sink clogging which was fixed in 24 hours or less. Because we had such a great experience we returned!
When my boyfriend moved back we had a lady in the leasing office named Donna who wouldn’t take us to view the apartment because it was «getting late» and also told us there were no apartment available under $ 1900 so I waited for Ronnie to come in. Ronnie showed us a nice apartment for $ 1650 and another at $ 1749 he chose the more expensive one because it was near an apartment we use to live and already knew most of the residents.
After a month of him living there (I was residing in Utah to complete school) we received a letter saying and I quote «your pregnant girlfriend isn’t allowed to stay over». Are you joking? So when I come visit on weekends I’m not allowed to stay at my boyfriends apartment when I’m carrying his child? Seriously?! We offered to add me to the lease and they refused. After stalking us for the next 6 months and harassing him they gave him an eviction notice 3 days to move out a week before I had my baby.
I will be filing the letter he received with the equal housing opportunity.

Lived here for about 5 months first it’s very pricey, we had a view of the ocean. The response to service requests took 48 hours if not longer. The staff was nice and friendly but not very helpful. The laundry facilities were not well kept and were dirty. The grass was fake and plastic (we had to walk on the other side of the complex for my dog to go poop to find real grass and it was just a small patch) pools were maintained And there was not a lot of parking. Don’t get a lot for the money.

I’ve been living here for over 15 years and I really like it here. It is a clean, well maintained property. They have two pools, jacuzzis, tennis court and a recently upgraded fitness center. Units have W/​D hookups but they also have laundry rooms which are hardly ever used. The 1-​BR has a nice patio with a large window looking out onto it from the living room and sliding glass doors leading to it from both the living room and the bedroom.
Parking can be an issue, depending on your location, number of cars and what time you get home. Through the years, there have been both good and bad office staff. In the past few years the managers have been really nice and have been trying to make it a better place for current residents, not just for new renters. The maintenance guys are SUPERB! Friendly and efficient. I have not had the best of luck with third party vendors that have needed to come in for various issues; the maintenance staff has always had to come back and fix things the vendor messed up on. The exception with that are the carpet cleaners — they are nice and do a good job.
They have redone the landscaping and many of the pine trees have been removed. Problems with the roots going into plumbing and all, so I understand, but I miss the trees! :(The night emissary Josh is great and it’s nice to know he is here to keep an eye on things.
Overall, I enjoy living here. It’s safe and quiet and that alone is worth a lot to me!

I highly discourage anyone from moving into this complex. It was such a horrible experience for us that we broke our lease early. It truly seemed like a wonderful place when we first walked in.
We thought a gated complex would be great. Today I literally watched a guy get out of his car and push the gate open and drive on in.
After a month of my fiancé and I living there, we went out of town for a wedding. While at the reception we relieved a call from management saying that our apartment had flooded and they were sending a team in. At first they tired to blame it on us by saying «well you must have left the water running in the kitchen sink or something» once we got home, we couldn’t even be in our apartment. So they sent us to a neighboring complex in Dana point for THREE nights. Yes, they «repaired» everything in three days including new carpet. In the process of their team moving our furniture around they somehow managed to dent and scratch everything and get paint on our couch. All of our clothes were soaking wet and just thrown in the bath tub to grow mold. When we told the manager how upset we were by their repairs, her response was «how could that be, I did the final walk through myself» every wall that had a hole in it from repairs was horribly repaired, none of the light sockets worked, etc. they tried telling us they upgraded our lenolium flooring no charge (it was the same exact thing) and when we asked what they were going to do to
Make this right they told us it wasn’t their problem and we had to talk to our renters insurance.
When we went in & the carpet was ripped up, we saw a huge crack through the second bedroom which I’m sure was never repaired.
A few weeks later we were on our patio talking to a neighbor who told us the previous tenants of our apartment had the same floodin problem and that’s why they left (WHY WAS THIS NOT TOLD TO US BEFORE WE SIGNED THE LEASE)
Our upstairs neighbors always sounded like they were going to come through the ceiling. We tried to mount our tv above the fire place because that’s the only spot to put it in that living room and there aren’t any studs to mount it on.
When we called to originally break our lease they wanted to charged us $ 3600. My fiancé called the managers of Shea Communities (who own seaside) and they were wonderful. No surprise to us, they had no idea about anything that had happened.
BEWARE OF THIS PLACE.

I could go either way when it comes this place. My wife and I live here for a year and had some positive experiences and some terrible ones. But I guess that’s apartment living for you. i want to try to be as detailed as possible for prospective renters.
The Good
— The management was really good at responding to any need that arose, for the most part. We had nothing but positive experiences with the leasing office employees.
— The Price Is Right: It was the cheapest place we were able to find that was quality although I know prices have gone up quite a bit since we left Sep 2013.
— The apartment itself was pretty nice in some areas and typical in others: Upscale, small kitchen, renters carpet, vaulted ceiling, etc.
— «Security» We didn’t even know until near the end but they have a guy with a flashlight driving around on a golf-​cart at night. Apparently residents are supposed to call him if they can’t get through the gate or if there’s a problem. But we didn’t have his number so…
The Bad
— NO PARKING! My wife and I had 1 designated carport spot (where she normally parked) and the rest was a crapshoot. Most nights I had to park out on the street and walk the length of the complex to our apartment.
— Disrespectful Neighbors: I know there will always be at least one with apartment living but we definitely had our fair share at Seaside.
— Bad Maintenance: As good as the front office staff was, the maintenance staff was terrible. Half the time it seemed like they didn’t know what they were doing and problems in the apartment would arise over and over again.
The Ugly
— The Smoking Man: We had a neighbor who smoked in their apartment and it would travel through the vents and into our place. We would come home, open the door to our apartment and be welcomed by a plume of wretched cigarette smoke. It was so bad that if felt as if someone was smoking IN OUR APARTMENT even though neither of us smoked. We told Seaside and they sent out maintenance who basically made us feel like we were crazy and said there was nothing he could do. So… we called the front office again about it and they said there was no way the air vents were connected and there was nothing that could be done. It was miserable and one of the main reasons we left. New residents, however, are required to sign a contract for certain building saying they will not smoke in the building.
— Water World: We had some serious leakage issues at our place. The leaking went through our floor to the carport below and into the lights in the carport and started a small fire below our apartment! We have pictures of the damage to prove it. It was a disaster and was a leading reason as to why we decided to leave. They came and tried to fix it but, again, I don’t think they knew what they were doing. Come to find out, btw, my wife knew someone who used to live in the same apartment and they told her they had a lot of issues with flooding and leaks as well and Seaside could never find out what was wrong.
Overall we’re extremely happy we left and really enjoy where we live now in Aliso Viejo.

This is the most disgusting place I’ve ever lived. My apartment is filled with roaches and everything is broken. It’s super loud and trashy and I would never recommend this place to anyone. You would think since it’s Laguna niguel it would be nice. Well it’s not.

What a scam. Black Mold & more…
Let me start off with I moved in on a friends referral, who never got the $ 200 off she was promised for referring me. Great start… Secondly, they entice you with fully furnished appliances (refrigerator, washer dryer, etc…) these appliances which look great will have you calling maintenance once a month trying to make these «exclusive features» even accessible. What I mean is my fridge still has a leak & maintenance has come to fix it 3 different times but everytime it still comes back. Also our water heater has gone out 2 different times & we had to wait 24 hours both times to receive a replacement because they weren’t in stock when the apartment next to me was vacant. What great service!
That is nothing though compared to the BLACK MOLD found in our bathroom. We have asked to have this fixed not once, not twice, but 3 TIMES! Every time they come scrub it off, paint over it, & tell us to call them when it returns. When I ask why they don’t just remove the drywall & fix it, they say «there’s no use, the design of these apartments ventilation system sucks & they aren’t willing to pay to remodel. We have to paint 3 houses or more a week for BLACK MOLD.» There next answer was «You should shower with all your doors & windows open to prevent that because these apartments are poorly ventilated so it’s gonna come back»
Oh yeah, that’s a way better answer than actually solving the problem. Cheaper fixes are way more important than safe living environments obviously. After all this we were 2 weeks late on rent due to a unexpected surgery that my gf needed. We tried contacting them to find out what the total amount was due including late fee. 14 days in the office notified me they had contacted a lawyer & on top of the $ 75 late fee we would have to additionally pay $ 710 in legal fees.
Obviously I argued such a preposterous amount being that it had only been 14 days, but they notified me I’m sorry we have already gotten a lawyer. I gave them a chance to drop the $ 710 & i would pay this month & all late fees PLUS next month in advance, but i wasn’t going to pay $ 710 in legal fees especially when the contract said damages *“UP TO 600″*
Long story short after getting my attorney involved we not only won the dispute for the late payment but they had to pay us money for the damages caused by black mold. Since then our rent increased by $ 300 for the renewal & needless to say any encounters with the leasing office have been less than pleasant. I love Laguna Niguel & Dana Point, but wouldn’t wish Seaside Apartments on my worst enemy. Check out «Laguna Serrano» off hidden hills or «Harbor Pointe» off Del Avion. Much cheaper & not as «corporate money hungry» as the Seaside community. All in all, I’m very disappointed I signed a 12 month lease. Much more for your money elsewhere.

I absolutely love living at Seaside at Laguna Heights. It is a perfect apartment complex for families and couples. The high rise ceilings make the apartment feel very spacious, and the overall ambiance is quite charming. The staff at Seaside, as well as maintenance crew are wonderful. They staff organizes many events, such as Food Truck Thursdays and End of Summer Carnival to bring the Seaside community together. The maintenance staff always responds immediately and are very respectful when entering the apartment (they even wear little booties before entering to protect the integrity of the carpet)! The pool and gym is a five minute walk from my apartment. There is an Albertsons, Starbucks, McDonalds and Good Choice Sushi right across the street. I highly recommend this apartment complex to anyone. It is such a joy living here!