Doctors On Call

Great and convenient medical office. Diana at the front desk is super professional efficient and Dr Carrie Adams is very thorough and kind.

The rudest receptionist ever. Dr was good and solved the problem quickly. Does not take MOST insurance and rates are not comparable to std urgent care on the mainland. $$$$

Incredible care facility. Our granddaughter fell off her bike on the Haleakala bike ride and needed urgent care. From the moment we got there it was a fantastic experience. Laurie the receptionist was friendly and funny and the check-​in was effortless. Chad the technician was great and Dr. Adams wonderful. Definitely a ten experience.

Excellent place when you are away from home you feel more vulnerable. A warm friendly caring and caring
accommodating. voice can make a difference. From the time we call to the time we left they were caring friendly.
It is more like a clinic not a small Dr’s office like the Dr’s office
Accept some PPO insurance they took my blue cross blue shield of Michigan
Not far from the kaanapali pkwy hotels, stayed at theWestin about 2 miles on the times market shopping center. They have x Ray and other on site medical services
Dr was awesome, caring understanding and took care of our medical problem
Front desk staff make it easy for you checking your insurance and charging you the roper copays
They even have adrs office on the Hyatt Regency but was closed Sunday
All the staff is friendly and caring
They have an office at the Hyatt Regency, but closed on Sundays
They took care of us with no problems on a Sunday morning

We took our 8 year old daughter here the evening of Aug 20^th to look at what appears to be a bug bite. The receptionist was so rude. We were willing to pay for the visit and have them bill our insurance directly because we didn’t know if this office was part of our network. It didn’t really matter to us. Just wanted our daughter to be checked. The receptionist was so rude to us saying she didn’t know about our insurance and it’s our problem, basically. We were caught off guard by her «I don’t care attitude» that we decided to leave. Before we politely left, we asked if our daughter could use their bathroom because she was squirming in her seat. The receptionist told us «no», only patients could use the bathroom! We couldn’t believe she would deny an 8 year old to use their bathroom. We decided not to use their services.

Had a great experience with Dr. Estin and Doctors on Call. Was so glad I went! Loved that I could walk there, was seen quickly, and found Dr. Estin to be friendly, engaging, and helpful. I feel like I now have a doctor on Maui! :-)

Thanks to Doctors On Call! Both my daughter and I were having ear pain (we have basically been underwater since we got here)! I searched our providers and found this urgent care downstairs in the Hyatt. My daughter was super nervous about the visit, however as soon as Dr. Estin entered the room she began to relax… great bedside manners (jokes, juggling, she even got to call in her own prescription)! We were in and out of there quickly and headed to the pharmacy of our choice. The staff and nurse were very polite and explained everything clearly (unfortunately, out HMO wasn’t covered, but they offered to file the claim. If our insurance pays, they will reimburse us). Thank you DOC! You made a bummer issue into «no big deal»!

Staff member Allison is exceptionally rude.

Everyone was nice here and got me back quickly since I was crying hysterically from a bacon grease burn. The staff was nice even though I was pretty despondent. The doctor sent us off with gauze and such so we wouldn’t have to buy it for the trip home. Only bummer is they didn’t take my insurance so it will be an out of network reimbursement. They told us up front before I saw the doc, so we could have gone elsewhere if it wasn’t actually urgent. I personally thought every single person was attentive, kind and thorough… Though I hope I never have to return.

I had a wonderful experience at this facility. The staff was extremely friendly and welcoming. Also I was in and out quickly having been proofed with excellent service. Much thanks to this place and the people working there.

Worst place ever! Stay away! Very rude and very unhelpful staff. We ended up leaving and having to find another medical center for our daughter. I would recommend Maui Medical Urgent Care down the road. They had excellent staff and doctors.

I had registered for a Scuba diving class, and was told that if I bring a Dr. note saying that if I am flying out the same day I shouldn’t go under water to cancel my scuba diving class and receive a full refund. I called, made an appt, went in to get the doctor’s note. I was told that they were contracted with my insurance and I only had to pay my co-​pay which was $ 35. I paid it, at that moment and got my note.
After coming back to TX, I received a bill from these guys claiming more money thru my insurance that they had provided some ‘urgent’ care to take care of me. I was appalled by the bill and the statement sent to me, when I called to inquire about it, the representative named LISA told me that you signed some document that said all charges are estimate which means we can bill you later on. She told me if I don’t pay in 3 – 4 weeks, she will send it to collections and hung up on me.
I’d stay away from these liars any day!

I can’t speak for every doctor at the facility, as I only saw one. However, the doctor I did see was incredibly incompetent. He spent less than a minute looking at a foot which was a little sore. He then recommended I rush to Maui General ER, which I did. Once I got to Maui General, I spent half a day and later had to pay $ 300 out of pocket.
The doctor who attended to me there couldn’t believe a doctor had sent me to the ER for what, as he said, ‘any doctor would have been able to resolve with routine antibiotics and an anti-​inflammatory’. Thanks to the clown at this facility who had me waste a day of my vacation and $ 300 for something, if he had been remotely competent, should have been able to treat himself.

I had a problem filling a RX I brought with me to fill here. I found out that some RXs can only be written by a Hawaii based Dr to fill here, i.e. Mainland Drs written RXs should be filled at home or try to get a vacation override. Start early on that.
As for Doctors on call that was a great experience compared to the nightmare I walked in to yesterday. A strip mall right past Kanapalli had a Urgent Care office, open until 9:00 pm. I walked in about 2:00 and both women were nice, smiled and seemed to know what they were talking about. The problem was they were Not a Anthem PPO so they’d be considered Out of Network. The visit was quoted at $ 155.00 and the Dr would write only ½ of what my Mainland Dr wrote. I would have to have to go home and hope I got reimbursed. I left frustrated.
So then I called traveler # on back of Anthem Blue Cross and they emailed 5 Drs in Network and all the info. I went to Drs on call and saw Dr Adams and He was terrific. Sense of humor, Smart and caring with a personality !! Awesome visit! If I lived here I would go there all the time. Quality Health Care! From start to finish it was smooth and professional. I would highly recommend this office, staff and Dr!

My friend sustained a pretty bad gash on his hand from the coral while snorkeling. We headed down to the Hyatt from the Sheridan on Kanapalli. We had a very good experience at Doctors on Call! Dr. Kenneth Kelly MD who happens to run the ER at Pearl Harbor and has more than 25 yrs emergency medicine experience and he happened to be the fill in doctor on this day. He and the nurse were so great. Attentive, patient, and caring. My friend got 4 stitches and it was only put a slight damper on our trip. We were grateful that Doctors on Call was right there and we didn’t have to go to ER. Thanks so much DOC! You guys ROCK!

I’m an out-​of-​towner. Had a good experience here today, with Dr. Adams, I believe. Final bill was $ 231. Bummer they don’t bill insurance, but they do give you the paperwork to send it in yourself. It’s located on the first floor of the Hyatt Regency Hotel. There’s a sign on the wall outside of the building, and a doorbell to ring to be let in.
I had symptoms of sinus infection and/​or ear infection. The nurse took vitals (temp, pulse, blood pressure, oxygen level.) Checked my ears and she decided I had to have my ears irrigated so the doc could assess my eardrum. That always sucks, but she did a good job and got a bunch of crud out.
Dr. Adams came in quickly. Friendly. Turns out I do have a sinus infection, and was prescribed an antibiotic. They faxed it for me to the pharmacy of choice, so it was about ready when I got there.
Overall, staff is kind and competent. Glad I went there and hope to feel better soon!

Had another great experience with Doctors On Call tonight. My seven year old had signs of an ear infection, so we headed in at 6:30pm on a Sunday. Dr. Estin was wonderful! He performed an efficient exam on her and quickly gave us the advice we needed. We appreciate that they take our insurance, too! Highly recommend this clinic.

Great location if you’re willing to spend an arm and a leg for what your primary care physician can do at home at a fraction of the cost. Luckily they know that your stuck on Maui and have very few choices save for a trip to the ER.
My two year old went in with a hurt arm after rough-​housing with her sister the same evening. The front desk staff was pretty nice initially but confirmed that neither our Cigna or our Blue Shield HMO policy were covered. At that point I asked how much it would cost if it were a broken arm and they hemmed and hawed and said it depends… That should have been my first sign. I asked for more detail and all they said was that the doctor’s visit would be $ 200. At this point it seemed similar to the out of pocket cost of an ER visit. I was asking to get more detail when Doctor Estin comes out of his office and says that it shouldn’t be a big deal, takes a quick look at my daughter and guesses it’s only Nurse Maid’s Elbow.
At this point I’m under the assumption that this is a minimal procedure and should be covered by the doctor’s visit. My daughter sees the doctor and within two minutes the visit is over. As soon as it’s over the doctor leaves for the night and leaves us to pay the bill. We go to the front desk to pay and are faced with a $ 524.62 bill. At this point I ask the nurse why the bill was so expensive when they told me the visit would be $ 200. The remaining $ 313.54 was for the five second elbow dislocation procedure that they performed without telling me of the cost.
Since I was very upfront before agreeing to anything about the cost I find it extremely deceptive the way they handled the business transaction. A car mechanic would need to tell you before charging you double. Why shouldn’t a doctor be held accountable to the same policy.
At the end I told the nursing staff that they should be embarrassed for working at such a deceptive company and lying about the costs. At this point they called Hyatt’s security to escort me off the premises. Instead I chose to go see Hyatt’s management myself and make sure they were aware of the policies of those renting space from them.
Not that Unilocal allows me to right a zero star review but I’ll give them one star for quick service and a competent doctor. Next time I’ll take my chances at the ER.

I had badly twisted my ankle which caused a hairline fracture in my foot. Fortunately for me Doctors on Call was open (on a Sunday of a 3-​day weekend no less!). When I showed up at 8:30 there was a 1.5 hour wait. I decided to make an appointment for 10:30 later that same morning.
When I returned at 10:15 it was a quick check-​in process. With two patients in front of me I was in the room within 20 mins, then had x-​rays taken without hesitation. I had the x-​rays taken before seeing the doctor but that was fine with me as I would have insisted on x-​rays. About 10 mins afterwards I saw Dr. Bennett.
Dr. Bennett had a great bed side manner about her. They sent me off with a «boot» and a copy of my x-​rays on a DVD to take to my PCP. While I was in with the doctor, the staff already processed my insurance so all I had to pay was my portion. (Being in the medical industry I was amazed!)
If you find yourself in the unfortunate situation of needing a doctor while in Lahaina or Ka’anapali I HIGHLY recommend Doctors on Call.
BTW — I was seen at the Hyatt Regency location. They have 3 different locations depending on the day of the week.

Good location and hours. Friendly, fast, and good for any typical ailments. Taking walk ins was a plus.