A-1 Shoe Repair

I called to ask if they could replace the chewed off wheel on my luggage and the guy asked me to bring it in to see if its replaceable. I asked for an estimate if it can replaced since its only the wheel that was damaged but he did not want to give me any estimates. I said well if it is too expensive, I may as well buy a new luggage and his response was yes you go buy a new one. WOW, SMH at their bad customer service. Go elsewhere if you can.

The owners provided Stunning work on my cognac dress shoes. Beautiful blending of the leather shades. I Will be a repeat customer

Re-​heeled my boots and they look great!

They were able to repair a pair of shoes beautifully that I brought to another shoe store in town that said they couldn’t do it! Thanks A-​1 Repair. Otherwise, I would have had to just throw these shoes away. On top of that, their rates were $ 5 cheaper than the other shoe place! I will be taking all my shoes that need repaired here.

I’ve been bringing shoes here for years and they always do a good job. It’s not the cheapest but you do get what you pay for. I brought in an expensive pair of boots that are about 15 years old and they refurbished them — they look brand new again!

Do not go to this place.
I brought my messenger bag there because one of the zippers broke. This was a brand new bag. The lady in the front told me that there were actually two other zippers that needed to be fixed. I didn’t think so, but i didn’t want to have to come back, so i said fine.
I went back a week later and was told that my messenger bag had to have all of the zippers replaced. Apparently they decided to replace all of the zippers. I informed the person at the desk that they are required to call me and request permission to make any additional changes and they need my approval to charge more. The lady was very rude and said «Oh so you just want to come back here another time» in an extremely sacastic tone. I also reminded her that the original person did not think that all of the zippers needed replacing.
It was so awkward and uncomfortable. Then she gets this little girl type voice and tells me that i need to pay her for the services.
Ridiculous!

DO NOT GO THERE! They are CROOKS and the old lady in front is a CHEAT AND LIAR AND SCAMMER! I took new shoes in for ding repair to the heals, when I went back the required 2 weeks later (!!) to pick them up, both heals were broken off! I laughed and said «You gotta fix this, obviously you removed the heals but the glue you used must be old or something». She argued with me annd had the nerve to say «I glue– you pay me more money » !!! Was she kidding? No! I told her to fix my shoes or I would see her in court! NEVER GO THERE!!!

Took about a week to get heals repaired on my shoes and cost about $ 10 — $ 12 each, which is pretty much the going rate. Nothing exceptionally great about this place, no real turn off either. They’re no the most friendly of people, but I got in and out, no muss no fuss. However they’re not the closest to my house so I’ll probably look elsewhere. If this place is close to your home, give it a try.

If you want cheap and quick, go elsewhere. They are more expensive but they use quality materials. Good for my expensive shoes from Bally, Hugo Boss, Ferragamo.
I recently sent the my Barney’s New York shoes over there. I had asked them to resole the shoes because I literally had a hole in the bottom of my shoes. I paid for the resole. What I did not expect was that they had repolished, dressed, and fixed the inside insoles of the shoes. I realize they had only been contracted to resole, but they went the extra mile to keep me as a customer.
Going above/​beyond what I paid gives them 5 stars. The quality of the resoling was outstanding and indistinguishable from brand new.