Men’s Wearhouse

This is the first time I’ve ever shopped at MW. I called ahead of time to see if they catered to the size requirements of grown man who doesn’t do slim fit, Michael answered the phone professionally and courteously and he assured me this was the place to find exactly what I was looking for. When I got inside the store Michael spent 40 minutes getting me into the right outfits. At the register 30 minutes before closing the Manager Ed personally pressed my shirt and squeezed the alteration in for my pants so I would be ready for tomorrow!!! This place is spectacular, and the manager leads by example, something u don’t see anymore! Thank you Michael/​Ed and the tailor @ MW Lake Forest!

Back story-​I own two suits. I have had two job interviews at the same company recently. On Friday Feb. 11 I received a call for a third interview for Monday (tomorrow) Feb.15 for the same company. I was not expecting either a third interview, at least not one so fast. I already wore both of my suits to these two interviews. I called Mens Warehouse informed them of my situation. They said to come in Saturday morning and they could most likely take care of me. I did. Ed Flores at Mens Warehouse met with me and not only got me my suit, he was able to make sure it was altered enough to get me to my interview which is now tomorrow morning. Ed helped me pick out my suit in the morning and a women named Shea made sure my suit was ready to go later that day. I have no idea if I will get this job but I will look great in my new suit regardless. Thank you Ed, Shea and for the alterations person I think your name is Andrea. You all made my day!!!

Tremendously impressed!!!
The first time we came, before New Years, Brad was the absolute gentleman associate — no pushiness or upselling. He only gave his top notch opinions on all of the needed clothing items.
The second time — today, Jules really helped in a very professional and warm manner.
Both gave reasonable mark downs from our large purchases both times.
It was a personal shopper experience where they went above and beyond with a perfect balance of humble confidence. Also the prices are not horrendously overpriced either for what you get.
Will definitely recommend for high quality clothing, high service and overall happy as can be with what we experienced. Please see for yourself! :D

Last minute suit ahopping for a fancy xmas party is never fun, but Linda made it effortless. Best customer service and help I have experienced in any clothing shop. Got a great suit and shirt at a great price about 4 hours before my wifes company party. Thanks so much for a great experience!

I came here to look for a suit for my wedding and had a good time looking and had some good suggestions from the staff. The lady mentions the sale ends that day and I’d have to buy it that day to get the discount. I think about it and over hear another customer service rep tell them the deal will run all weekend. That was a bit off-​putting. Once I purchased the stuff (over $ 700 in pants, jackets, etc.) The lady told me I can come back and have my things altered on site no problem and without charge. I thought this was nice considering I just dropped $ 700 on products.
A week rolls by and I never received a call. I call them and they said, «Your items are ready, sorry we forgot to call you.» I drive back to the store that weekend and the man that helped me this time was very short and cold. Again, I get it. working retail sucks. I assume he had a bad day and I attempt to smile through and maybe even cheer him up. He takes my measurements and asks when I can pick them up. He then says he will ring me up at the counter. I told him the lady who had helped me last week said alterations would be covered. He didn’t apologize (not initially, if anything he was upset at me for bringing it up), he only said that she was wrong and I’d have to pay. At this point I’m more annoyed and fine, whatever, I have things to do so ring me up. Came up to $ 64 to alter two pairs of pants. That is a hefty price for minor alterations. So a week later I come back (today!) and all of the staff is very friendly, but they can’t seem to find one of the two pairs of pants that were altered. They look for twenty minutes and call their off-​site tailor. They can’t find it anywhere. They promise this has never happened before and tell me I’ll need to be measured again and come back next week to pick up this last item.
So after coming back and forth to this place four times I don’t think I’ll be going back.
The suit I did buy is quite nice and I’m happy with the product, but I feel two stars is a fair review after all the hassle and customer service issues.

I came into the store and was ignored for 5 minutes. Then, a girl let me know someone would be with me shortly and 2 employees lifted their head from their phone, glanced and kept looking at their phone. So awkward for the girl that looked over at them. I asked for a slim fit suit in the price range I wanted. He showed me the price that I wanted and said it was slim fit… come to find out it was stand fit. Obviously he wanted the sell. I will never go back to this place and I recommend you don’t either.

Jules is exceptional! From the time we came in until we left, Jules was professional, kind, knowledgeable, and genuine. He has an amazing sense of style. My fiancé and I came in to get my suit for our wedding. He knew all of the merchandise so that we didn’t have to do anything except for let him know which shirts and ties we liked best. He allowed us as much time as we needed without feeling that we were taking too much time. We highly recommend Jules at Men’s Wearhouse without a doubt!

I walked in with my family on 8÷26÷15 around 5pm, we were greeted by a lady and just made a quick right, I was looking for a suite to wear for my friends wedding, I wasn’t planning to spend much since I rarely go to weddings or occasions that require suites. I am pretty sure these guys work on commission and the man that worked that day didn’t smell a big juicy fish and so he ignored me, didn’t give a warm welcome to MW, simply because of the was we looked probably. we left uncomfortably and went to Jo A Bank in the spectrum, we walked in that store about a month a go and we were greeted with warn and exactly the experience that every one should receive. They had a deal of buy 2 for $ 499. And I spent $ 499 plus socks and a shirt and a tie but what made me spend all of that was the experience. Shame on MW and their terrible customer service.

Just went in for a fitting for my buddies wedding. Was greeted by all staff. Bryan and his new employee in training helped me with my fitting. Both were courteous and professional and was in and out within 10 minutes. Fantastic service by all. Good service goes a long way.

I been to the Men’s Wearhouse Store twice in my life and the first time was an awful experience. The customer service in the Mission Viejo store was completely horrible even though we did purchase a suit. Later I promised myself I would never go back to that store again. 5 years later I’m getting married and where does my fiancé need to go… Men’s Wearhouse! They have tall and slim sizes. I thought to myself, we will try another store. They can’t all be the same. correct? The suits are great and I shouldn’t get the same experience, I thought to myself. So we went to the one off of El Toro, in Lake Forest. The first thing I thought to myself was we did get a little bombarded when we walked into the store on a Saturday afternoon which took me back by surprise, but that’s what to expect from sales people. I do recall the lady who helped us was very nice and patience. So that was good to feel and see. (I’m sure they can look up the sale to figure out the lady’s name) The price was a little high after I told her my budget though. So I was a little disappointed she didn’t stay within that budget. Plus they didn’t have the vest we wanted or his size and no store carried it. So again I was a little bummed about that. However I was happy about our choice since we are getting married and it’s a happy time for us. Lastly, my fiancé has to came back to pick up his suit after alternations however there weren’t any garment bags. Now, after spending a pretty penny I would hope the store would carry or have inventory of this for other clients coming back to pick up their suits. Putting it in a plastic bag is unacceptable. However, we were willing to come back a week later to pick one up like the lady told my fiancé to do. A week later comes by and I called and still no bags available. The lady on the other end of the phone was very rude & short with me and acted as if it was my problem and I needed to figure it out. When I questioning her and told her what was told to us she told me to hold on very abruptly and all of a sudden a manager by the name Jewal came on the telephone. I thought to myself– Oh boy here we go again. WTH is their problem. I have to say the manager was very professional, and did what he thought at that moment was the right thing to do and handled the situation. I was very pleased. So I just hope that lady was spoken to on how to communicate with clients because she was unprofessional and I rather not do business with them moving forward no matter what event we have to go too. I don’t need a third encounter.

I tried calling that # provided and they always closed. I wish the whole company would close permanently.

When you’re in the line of work that I’m in, precision is important. So when I went to the so called menswear house to rent a tuxedo, I needed something that would make me look sharp. Enter Melissa. This woman was hellbent on providing me with the worst service imaginable. What began as incorrect sizing ultimately led her to convincing me that my defective jacket merely needed to be pressed. With less than 24 hours on the clock until show time, the jacket came back and lo and behold it was still in ruins. I’m no expert in sartorial matters, but I knew from the get go this was the problem. With no time left for things to be fixed by a tailor, Melissa insults me by offering a 10% discount. Now let me ask you, if you bought a defective car, would you put up with the dealer offering you a 10% discount. I think not.
So to everyone out there, this store may be ok, but Melissa is to be avoided at all costs.

This place has the worst customer service. Period. I walk in and two to three salespersons are having a private conversation. I had to stand there for a moment awkward to be asked for help.
The salesman that helped me didn’t seem interested and did not offer much help. He did not offer anything less than an $ 800 Vera Wang tux. I asked him if there was anything else? He said, «NO» firmly.
So this guy goes back to chatting with his co-​workers in the corner. I walk around the corner and find a Calvin Klein tux. I wave to get the salesman’s attention… for almost an entire minute!!! Did other associates see me yes, but after about waving my hand for even more attention one associate walks up to me. While the original guy notices I need help and runs after back to me.
I say, «Hey, look this is gray and a Calvin Klein» you said I had no other option. The original associate that said, «NO» we do not have any other options. Comes back to me throws me under the buss and makes a scene in store, saying. «I told you about that remember… you said you didn’t like it» The nerve of this guy to call me out like that in front of the whole store.
Anyway, I knew from the moment this guy open his mouth to greet me, I was going to have a bad experience. He was in the end un-​professional and offered no alternatives.
He’s the «bald» white salesman with a strange lisp when he talks. You’ll know who I am talking about.
So I left and went to Friar’s Tux Shop up the street. Much better service than these amateurs at Men’s Warehouse.

Ed. we love you! Ed rocks! He was so relaxed and professional, making my once groom look dapper on our wedding day :) My husband purchased his Tuxedo and a Suit with Ed. Shirts, ties, shoes, cuff links, etc were all a part of this exciting trip. He took special notice at what was the best fit and style. He even shared tips on fashion Do’s and Dont’s which are exemplary of the «guarantee it» slogan. We’ve been back since for some jeans and some shirts. We are customers for life now, because of how easy and fun Ed made our visits. Thank you for making this one of the best shops around to man-​shop at.

Ed the manager made things so easy helpful kind very respectful awesome experience i will go there as much as i can

Yesterday we went to this Lake Forest location to rent a tux/​suit for my son who was going to be a ring bearer. The lady who was working there just ignored and walked past me. Eventually she came back and asked what we needed, and mentioned we should buy the tux because it would be $ 69 to buy but $ 99 to rent. In reality it was $ 59 plus $ 10 for cleaning. Very deceptive. The one tux they had in size 4 looked really bad on my son, with a camel hump in the back. Their attitude was not very good either when we asked about rental.
Our friend recommended going to Burlington Factory instead. Not sure if that place will be better, but we will never be back to this place.

Went today to pick out my wedding tuxedo and I had a very easy time thanks to their very interactive website and great staff. I was able to narrow my decision down to a couple different styles through the site. I was impressed because usually website interaction turns out to be a waste of time because the store doesn’t carry what the site claims to have in stock. In this case the shop had exactly what I had been interested in. Demitri was my tuxedo contact in the shop and he did an awesome job showing me what I was looking for and at the sametime using his expertise to give me additional options. He was very knowledgeable and answered every single question I had with no problem.

I went in for alterations of a skirt because the manufacturer is the parent company of MW and all of the Mary Kay Sales Directors were given a $ 15 card to have the «little stuff» taken care of.
My little stuff was a hook and eye closure that I could barely see and I just wanted replaced. I was prepared for a battle. Ooops. No battle. Just totally helpful sales consultants who went out of their way to help me. Victor in Alterations brought a hook and eye three times the ridiculously small one on the skirt and replaced it at no charge. WOO HOO!
Then I wore the skirt to our annual event in Dallas and the lining was hanging out the bottom by 4 inches for everyone who had the skirt and sat down. It’s not a pretty look. I took it in and again Victor helped me. He told me to come back in a couple of days and it would be ready.
So I went in when the store opened. Short of reconstructing the thing, Victor had worked his magic as promised. It helped but not enough. So I stapled the lining where you could see it. Not like a completely crazy person, just two staples like an irritated person. Victor wasn’t in yet, but the sales associates told me when he would be in and I said I’d be in then. I did not call to check his schedule, I just popped by on the off chance he was there.
This evening I went back to see what else we could do and it was DONE! I tried it on. It was PERFECT! I did the happy dance right there in the store.
At no time was I made to feel unwanted or unwelcome or a pain in the neck. EVERYONE was gracious, kind and accommodating. I deliberately did not go to another MW store closer to my house because that has not been my experience there. Thank you MW El Toro sales associates and alterations department. Totally earned my business from here on out!

I have dealt with this store a few times through the many weddings my father & brothers have been in and I can say, the process of renting is very simple.
Although they are not the cheapest, they carry some very nice suits in just about any size you can think of and the rental process gives you a day either side of your event to pick up/​drop off.
I was bummed when I came in here searching for a navy suit to rent for my own wedding… they do not carry ANY navy suits for rental AT ALL and only recently started carrying a grey suit.
The grey suit is Calvin Klein and is really very nice but we were going for navy so we had to look elsewhere. I don’t think they have as good of a selection of rental ties/​vests as Friar Tux down the street but I do think they SELL beautiful pieces.
I would definitely stop in here if looking to rent a tux for a nice black tie event or if you plan on purchasing a suit in general but be sure to price check or ask about sales discounts coming as I think they are a bit pricy compared to the offering & sales of some of the nicer department stores in the area.