The Home Depot

I called this morning to talk to someone in the paint dept. to see if they had Floetrol in stock. The guy who picked up the phone interrupted me in the middle of asking my question. As soon as he heard the word Floetrol, he said, «yes, yes, we have it’. I then asked him if they had the 1 quart bottle. Once again, in the middle of asking my question, he said, «yes, yes, yes». It was very rude in the way that he was talking over me, but I let it go. I then show up at the paint desk in the afternoon asking for the Floetrol, and the person said, «I’ve heard of that… what is it?» I told him and then he asked another associate who didn’t know what it was either. They did point me to the aisle that it would be on if they did carry it. I searched high and low and no go.
This review would get a 1 or zero, but the person at the counter who made some sample paint for me was very nice.

On December 13^th, 2025 my girlfriend and I started the difficult journey with Home Depot in purchasing Prego Laminate flooring for 13 stairs and 1 small landing in our home in Laguna Hills. Easy enough, should have been very straight forward installation. Home Depot sent out a person to measure everything and order the material. 3 weeks later the material came, the installation was scheduled and the installers showed up. Problem, some material was broken, new material ordered, we missed a day of work and the installers missed a day of pay. Another 2 weeks went by the material came in to the store but they wouldn’t deliver and after several unreturned telephone calls to the store we had to take time off work to pick it up. Later we learned this again was the wrong material but the installers fabricated it to work. During this whole time the material took up space in a bedroom. 2 more weeks went by before the installers could come back and do the job. A supervisor did refund $ 50 for our troubles. However communication between the flooring personnel this whole time was chaotic to say the least. This was truly a horrible experience for us and we will never do business with store #1840 again.
The only saving grace was the 2 installers from Carpet Pros. They had over 15 years experience and created magic in making everything right. They felt our pain and did an expert and professional job we are very happy with.

Cashier over scan 4 items. Manager Creg said that this happens all the time, about 15 times a day. Wow!!!

John Lutrell, the gentleman in the garden center was so much fun to work with when I went in to pick up some simple plants. He was so friendly and so helpful! He shared with me stories of his wife and we had fun gabbing away. He even helped me with bagging it so it would not soil my car and assisted me with loading it in the car. I just came in to buy some plants; however for that 45 minutes had the best experience talking to John. John is a great reminder that there are still people out there who have good hearts and are willing to take the time assist. I tried the
website however I could not log on, so I wanted to send John some kudos here. Often, we only take time to complain, not sure why that is easier than thanking someone. Thanks so much John!

I was just here to get some supplies for this project I am doing. 75% of the employees there were completely rude. I was challenged on product and how I was going to do it, when I was asking for help! I left kinda upset with how I was being treated here on Friday.
However, I had to go back on Saturday for more wood and it was like a 180 with customer service. I was helped and greeted just like a typical Home Depot should be!

Great Home Depot location. Right off the highway, plenty of parking and open late. We got everything we needed for a fair price, service was great and the store well stocked and clean, what more could you need?

The only reason I am giving 1 star is because the staff working the Christmas tree garden were reasonably patient and helpful. We made the mistake of going on a Sunday afternoon and the trees were so picked over that we had to ask someone to pull one from the back.
DONT make the mistake in thinking that if they pull you a Christmas tree from the back that it will be fresh. The kids were so excited to get this tree home and against my better judgment we went home with this tree that was wrapped up. When we unwrapped it, the bottom branches were all dead and just twigs. The tree is still green but all the branches just sag. After having this tree 2 days, my kids ornaments are falling off. We will be lucky this tree makes it another week, yet alone Christmas :(Super disappointing. I contacted the Home Depot and no one reached out to me.

Products are good. My complaint and the reason for the low stars is the wait time at registers and at returns. Tonight I had to wait 35 minutes with 7 other people in the return line.
Alex waited 30 minutes before he called for back up and that person said no.

DO NOT PURCHASE TOOL WARRANTIES! This company has the biggest racquet since the mob. It is almost impossible to get a repair on a tool because all the employees are intentionally kept in the dark on what the procedure is to allow a customer to use one. I purchased an air compressor with a three-​year warranty and have spent the past three weeks getting bounced around from one person to another. Taking it from one repair shop that would not repair it; to another repair shop that would not repair it. The shops were supposed to be Home Depot approved shops. Don’t purchase any warranties on tools.

Customer service here is horrible! Everyone is always rushing you when you have questions, and pretty rude. We are never going back to this location. They need to hire new people

Carol who was working in the blind department was extremely helpful, patience, knowledgeable and friendly. My boyfriend and I were in the blind and window treatment isle, looking completely lost, when Carol acknowledged me saying, I’m helping this woman right now but I’l be available to help you shortly. We waited for her and she sat with us for almost 30 min helping us pick and choose our custom blinds. She had great customer service skills and was so helpful in giving us direction. We had a great experience and look forward to coming back!

I frequent the Mission Viejo Home Depot and I have not been a big fan lately. The numerous workers at the Mission Viejo Home Depot do not seem knowledgable or user friendly. The times I have been able to stumble on a sales representative they are usually enjoying a conversation with another Home Depot employee and act as if I have interpret them with my question.
My visit at the Lake Forest Home Depot was a completely different experience. First, the store seems better stocked and you are able to see sales representative that ask you if you need help.
Our experience with appliance department sales representative, Mr. Garcia was a pleasant surprise. Mr. Garcia was extremely knowledge about all the different manufacturers and he invested the time to explore our options.
Due to Mr. Garcia’s dedication of product knowledge we ended up purchasing higher end appliances.
Trust me, my husband is not easy to upgrade. However, Mr. Garcia’s presentative nicely gave us a reasons to upgrade.
We live the Mission Viejo Home Depot but it seems, the Home Depot in Lake Forest is worth the drive.
#HomeDepot #MrGarcia

Ok… I would just like to talk about the folks that make keys… these folks need serious training! I can’t tell you how many times I’ve had sets of keys made and all don’t work. To add insult to injury, gave a dup set to my daughter for a vacation home about 300 miles away with the keys I had made yesterday, but knowing how many times I’ve been burned with bad keys from this location, gave her my master. Sure enough, the dup keys didn’t work! Get some training folks or just take more time to inspect them! Sure you cover the cost for the keys when we take the effort to come back! But damn people, who can always do that! GET IT RIGHT or don’t have a key department!

This Home Depot does not seem to care about its customers. Very few cashiers and customer service people. Long, long lines!!!

Avoid the El Toro & Rockfield location if you’re in a hurry or value your time. You’ll just be harassed and disrespected by some pushy solar panels seller who will not leave you alone no matter how many times you say «no thanks!» & «I’m not interested!» I’d failed at regaining my freedom even after a dozen no’s! All along, I thought that their kitchen remodeling sales people were the ones to avoid but at least they know what NO means. Dear Home Depot, please recommend an alternate store where I can buy a drill.

Usually when you hear the name «Home Depot» you imagine bunch of super helpful and knowledgable people who are going an extra mile to help you solve your home problem. Not at this branch though, or to be truly honest: not at the Tools Rental department of this branch. I give one extra star because the store was clean.
I went to rent a fan to dry my dry wall which had a broken water pipe. My plumber asked me to dry it up using a fan. I went t to The Home Depot thinking somebody is going to help me get the best possible fan/​dehumidifier for my problem. At the Tools Rental department three young fellas were chatting around and there was no customer. I went in with a big smile and started to explain the dry wall issue to see what kind /​how many fans do I need. A young man named «Travis» was in the rental section who you could say that he hates his job. He literally interrupted me and told me that he doesn’t know any thing about wet dry walls and he doesn’t know anything about what kind of tools I need. I was shocked! The only explanation that came to my mind was that he was purposefully trying to damage the Home Depot brand.
I chose a portable fan by myself and told him that I am so disappointed from the way he treated me… he just looked at me and said «ok.»
I am still in shock! I had to rent a fan because I was scared of black mold. But this is going to be my last visit at this store for sure!

I just moved in down the street from this store. Being a veteran I love that they give me 10% discount so I prefer to use HD whenever I have a home improvement project. And sometimes I go to the store more than once in a day because I forgot some small detail item. The staff is knowledgeable and if you go at the peak times just have to remember it’s flippin busy. I’d give the store an overall 4 – 4.5 stars.
Solar City is the reason for the 3 star rating. These guys constantly hound you for solar. I get that they have a job to do and they’re nice enough but I’m there for drywall, stucco and other various other things, NOT SOLAR! Get the hell out of my face every time I walk into the store! No, I will not give you my information so that you can email me later! Solar City gets a big fat ZERO star rating and if I do decide in the next 5 years to go solar I’m going to another company just because of the pain in the ass experience having to tell them «no, thank you» 25 times every time I walk into HD.
I have spent a lot of money in HD because of the discount. I may move on if Solar City stays there all summer.

I came in today to figure out how to mount a gadget utility shelf in my garage. I wasn’t sure if I needed drywall anchors or wood screws in the studs or both. I also didn’t know how much weight it could support and frankly my past experience with malfunctioning studfinders was the reason I had put off this task for so long.
Upon entering the store, I was greeted by Karen who was hospitable and listened carefully. She wasn’t able to answer my questions but she was able to send me to Aisle 12 to find the hardware I needed and find someone in Hardware to answer all my questions.
A moment later, Jeff appeared in Aisle 12. He looked at the gadget and made some recommendations on either drywall anchors rated at 75 lbs each or drywall screws. He measured the holes so I would get the right size. He also told me to get some that have a 5/​8″ section on top to get through the drywall before the stud. Finally, Jeff helped me get a new studfinder that was center-​finding to hopefully restore my faith in studfinders.
Way to go Karen and Jeff!!! I am one happy camper! :-)

I recently had an experience with this Home Depot store that made me a super fan. I had some issues purchasing locks and getting them re-​keyed at a local hardware store. So I decided to try this Home Depot store and Winn was a super big help; he immediately dropped what he was doing to help me with my needs. I had all of my locks re-​keyed in less than 30 minutes and was on my way back home to replace the locks in my house. I was really happy with the quick service.
On a subsequent trip to the same store tonight, I realized that they are open until 10pm, which is more than an hour later than other hardware stores in the area… that is a huge help.

Came here from another location because they said they had over 200 of an item we needed in stock. Showed up to only find 1 on the shelves. We tracked down an employee (who was some teenager/​college kid who looked like he’d rather be getting a root canal than working) who casually looked around, and then after checking the computer just brushed us off saying ‘yeah, there’s a mistake in our computer system. We only have that one.’ Uh, ok… we just drove an extra 15 minutes to come here. Can we get a better explanation?
I usually have a good experience at Home Depot so hopefully this is just a fluke, but either way, it left a bad taste in my mouth.